Nothing!!

Everything!!

The location was extremely handy for my emergency which was a need of a clean bed late at night arriving into Birmingham New Street. I'm just glad the sheets and towels were clean! I was glad to check out...

This hotel is very aged, it's in desperate need of a complete renovation inside and out. The photos on here really do not reflect the reality of the property. The night staff were unfriendly and made me feel like I'd caused them an inconvenience by checking in late! The room carpet and bathroom floor were sticky and there was no hot water early in the morning.

Location is absolutely fine, staff friendly and helpful.

Hotel is fine although could do with modernising and looking tired.

Nothing

Dirty place in every area, unhelpful and rude staff. This is one of the worst hotels I have had the misfortune to stay in. Never again.

The location is great.

close to everything

nothing

Central location, comfortable room, easy to reach from the rail station by foot, old hotel charm and quirkyness, clean and functional rooms and quiet allocated on request.

All the times I have stayed at this hotel only on this occasion did I realize that my passport was taken to the back room to be photocopied. I was never aware of this being done before. It's my property so as a hotel professionalism customers should be verbally made aware of this procedure and an explanation given as to why a photocopy of UK citizens passport or other ID is required. This is unusual for a UK hotel for most UK Citizens. Even in Europe my passport isn't photocopied so I think it is standard procedure that the hotel needs to have a written policy and all staff willing and able to explain to any customer who asks without being told to contact the manager. No food available in the hotel in the evening and I didn't want to leave the hotel at night to eat.

Service was slow when check in, no staffs ready for service , asked for VAT receipt 3 times by phone , don't have a change to ask when check out because no staff at that time

Handy for the train station

Nothing at all

The breakfast was ok but still expensive for what there was

the room had only one mug in and when we asked for one we were sent to find one upstairs but none found so we just shared the one. Also there was only one bath towel in the room but we just made do.

Value on a Sunday

Lift out of action. Has been for weeks

Great Central location. Good value if you can forgive older hotel and no wifi

No WiFi in room.. Optional charge to have it seems mean. Hotel very old fashioned.. Funny smell like sour disinfectant throughout hotel

Hotel located 3 mins from New Street Station so perfect for flights from Birmingham International airport.

*Bathroom was very old so inevitably dirty. *Food waste in the corridor. *Room was dusty. *Carpet designed to hide obvious dirt. *Dirty cutlery. *Main lift out of order upon arrival so needed to access service lift, thus experiencing "back of house" in all it's dilapidated glory. Far be it for me to stay, but hotel requires a much needed £10 to £20 million upgrade. Feel sorry for staff who have to work in the environment. I was only there for one night, thank goodness.

Horrible dirty place no heating staff not helpful at all

The staff were friendly and the beds were comfortable

The shower, The plug hole was blocked so the water from the shower wasn't draining. The room could of done with a lick of paint as there was mucky marks all over the walls.