locked us out the property with no apology

the staff

Big comfortable room and lovely swimming pool outside. Bed was comfy. We used the bar in the evening which was nice and the breakfast was OK.

Our room wasn't ready when we came to check in at 2pm after a hot day walking round the Royal Palace. We had to wait longer than expected even though the hotel seemed pretty empty.

The pool area was beautiful and the staff was very helpful.

More options at breakfast. There were mainly cakes.

A real oasis. lovely staff. The hotel setting was good. Excellent restaurant. Super room.

the area it is in, very run down. not the hotels fault. underground parking ramp scraped the underside of the car. Again, nothing they could do about it.

Excellent reception staff - very helpful. Rooms very comfortable and clean, comfy bed. Convenient onsite parking. Garden very well maintained, and the pool looked very inviting!

Good location to visit Caserta, well renovated, good restaurant, very nice staff

It’s set back from the street so it’s very quiet. The staff was so helpful and gracious. They assisted us with several travel arrangements. The property is beautiful inside and out. They provided a lovely breakfast. We also had dinner at their restaurant one night. It was delicious! We highly recommend it.

We liked everything

Beautiful grounds and spacious, well-appointed room! Marco went out of his way to help us.

Minor issues (safe wasn’t operable, water went off one morning) but those were just little hiccups.

The beds were very comfortable and everything was very clean. There is access to parking. The staff reply immediately if you have a question.

Deceiving descriptions: The hotel itself is ok, but I didn't like the fact that the description as a 4-star hotel was extremely deceiving. On arrival, we got told that the pool was not open, despite the fact that the weather was 20+ degrees and that there was no indication for this in the descriptions and that indeed pictures of the pool are used to promote the hotel. It looked to me like they do this on purpose, so you are willing to pay more for a service, which in the end, you cannot access. Poor security for bags: I liked the fact that we were able to drop out bags at an earlier time, but they were just simply put behind a sofa in the reception area. I'm not sure how a 4-star hotel does not have a baggage closet or at least puts the bags in a more secure location. Anyone could have entered and taken our luggage. Breakfast: The breakfast was not good; it was limited and constantly we were running out of certain items like salty bread and ham. The fact that there was only one person waitressing and topping up the food, meant that we could have long stretches without coffee or the food we wanted. This could have been easily solved by having another person helping during busier times. There were also some details that make it feel like a cheap hotel. I would have been happy if I hadn't paid a premium for the pool that we could not use and the breakfast, which was very poor.

The room was really big and the facilities were great!! The swimming pool and garden were nice, a kind of oasis in Caserta (which really is a dirty city). We liked the breakfast and the hotel has an ideal location if you want to visit Naples (Napoli) and Pompeii!

The WiFi wasn't really good, but okay enough.

Staff was very friendly Nice garden arae and pool The restaurant was very good

Breakfast was not great

Nice hotel in the center of Caserta with a beautifull swimming pool and garden. A large very clean room with a terrace. The is also a carpark

They always play the same music at breakfast and at the swimmingpool (muzak if you ask me) all day long.

Wonderful place with very relaxing atmosphere and garden Excellent restaurant