ambience

food was terrible and way too expensive

The views are amazing… some of the best we’ve seen on the island but the property itself is tired and in need of major investment to bring it up to what they claim is a 5 star. The entire decor of our room was shoddy with light switches covered in paint and unfinished skirting boards, one of which stuck out from the wall and looked hazardous. I have seen complaints regarding cleanliness but I must add our room, sheets and bathroom was. A major gripe was that when we booked I’d stated two adults and one child ( myself, my 23 year old daughter and my youngest at 16). On checking in we were advised that my youngest would be classed as an adult and so would have to have a bed made up in the room at a cost of 187 euros per night. This bed was smaller than a single bed and not at all comfortable. I struggled to comprehend that, even if we were a family of two with one child, we would be made to sleep in one bed. It’s also off the beaten track so once you’re there, that’s it. The nearest town for anything you might need is a taxi ride away so if you’re not completely happy with the food served here, you’re stuffed. Myself and my two daughters went for a break last week, one of which is vegan and I have a gluten intolerance. We found the food very limited and sadly had a server at their only restaurant who was very curt when we asked if anything from the menu could be modified. We cut short our planned four day stay and checked into another actual 5 star hotel on the island. I must add the reception staff were excellent, Lara especially, very accommodating and thankfully didn’t charge us for the remaining days.

See above

The location was good, the views were amazing. Good restaurants taxi drive away.

The breakfast and dinner were terrible. We had to wait 1 hour for breakfast and had to send it back as it was cold. Eggs were terrible, how can you get eggs wrong?

The ambiance, staff and environment were beautiful and peaceful. The rooms and view were perfect as well.

Staff contacted us twice during the night due to a noise complaint of furniture moving and loud noises. It was a misunderstanding because we weren't the ones making noise, we were basically enjoying the view and sleeping during those times.

The location of Hacienda Na Xamena is absolutely breathtaking! We had a family room which had a separate twin room for the teenagers. Hotel staff were fantastic and willing to help with everything. Would definitely recommend hiring a car as it’s about 30-40 mins to Saint Antoni / Ibiza town. We booked hire car through the front desk and it was delivered to the hotel within 15 mins and was reasonably priced.

Pool bar felt overpriced and food was a bit average.

De beautiful location

Only the view

When leaving the reception, they made us pay for an extra bed, which we had asked for when booking two months ago! Rude attitude from the staff and personally from the manager! Super incorrect!!! And last but not least bad food!

Location and views where stunning. Most beautiful sunset and the view on the sea was stunning.

No complimentary water, the rooms where not cleaned nicely and the food on the pool restaurant was horrible. Also the fact that you have to pay 40 Euros extra to use the second pool there is not amusing.