I did not stay in the property but they took my money without a refund

This was a perfect little stayover.. only stayed one-night but was just what we needed. Would definitely stay again.

The host was readily available when we contacted with issues like availability of keys when we arrived and unexpected disturbance

Numerous issues which resulted in a negative experience: Issue 1: Entry. The key to accessing the front door and room was meant to be in the safe box outside. This was not the case. We had to call the host and use door 1's keys to access the building and then found the key the room 2 in the safe box outside room 2. Issue 2: When we entered the room, there was a strong smell. More than noticeable, We contacted the host and they stated the apartment had undergone a deep clean. It did smell like detergent but very strong. Issue 3: The bathroom door would not close. We needed to force it shut every time we used it. We were a family of 3. Issue 4: You can see from the pictures I have sent that the quality was awful. The freezer drawer was smashed, the coffee tables were broken, there was damp staining on the ceiling, the toilet roll holder was broken, and the floor tiles in the kitchen had spaces where we would catch our feet/stub our toes. Issue 5: After 10 pm there were people ringing our bell. My family were scared and after about 15 mins and trying other apartments I was told that it was another guest arriving (so I assume similar issues we had with access). This did make my family concerned and 3 of us had to share the bedroom.

Location was handy for town centre and there was plenty of on road parking.

Very basic No bin in kitchen Some switches and sockets not fixed to wall with screws so worrying as I had a 5 and a 7 year old with me. WiFi not showing as available

great location for where we we’re working owner was very helpful and easy to contact

Brilliant overnight stay. Apartment was tidy and modern. Nice spacious rooms.

Location is good for town, the street is quiet and seams to be in a nice area, we was on the top floor apartment.

Bedroom was small and the mattress was uncomfortable, along with bed location, not the best to crawl over your partner in the night, but overall for 1 night could live with it. It was for the Ed Sheeran concert, so over priced but would stay again at a normal price.

Parking

Sofa bed broken. Not enough towels. No milk. Living room very loud to try and sleep in due to fridge and ticking clock. Slightly odd smell.