Candlewood Suites - Fairbanks, an IHG Hotel
About this hotel
Situated in Fairbanks, this charming hotel for R 1,742 per night is a great choice for your next vacation. Located in Fairbanks, 8.3 km from University of Alaska Fairbanks, Candlewood Suites - Fairbanks, an IHG Hotel provides accommodation with a fitness centre, free private parking, a shared lounge and barbecue facilities.
Amenities
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Dishwasher
TV
Wheelchair accessible
Gym / Fitness Center
Map of Fairbanks, AK
Reviews
4.3/5.0
Excellent(109 Reviews)
100% verified reviews
1.0
My intended stay at Candlewood Suites was unfortunately derailed by an unforeseen flight cancellation. Faced with this unexpected situation, I took immediate steps to manage the cancellation of my reservation in the most responsible manner possible. I reached out to Booking.com's customer service for assistance in contacting the hotel regarding a potential cancellation and refund, hoping for a swift and understanding response.
However, my disappointment stemmed not only from the inability to proceed with my stay but significantly from the complete lack of communication from Candlewood Suites. It's important to note that my efforts to contact the hotel extended beyond utilizing Booking.com as a mediator; I personally attempted to communicate directly with the hotel on multiple occasions. Regrettably, these attempts were met with silence, leaving me without guidance or acknowledgment from the hotel.
While I am aware of the constraints posed by cancellation policies, the absence of any form of communication from Candlewood Suites is disconcerting. It was my expectation that, despite the circumstances, there would be a basic level of responsiveness to address the situation at hand.
Choosing Candlewood Suites was a decision influenced by the prospect of enjoying their reputed hospitality and amenities. However, the reality of being entirely overlooked in my attempts to resolve an unexpected issue has significantly tainted my perception of their guest service standards.
9.0
very helpful, friendly staff.
lovely little gym.
clean, spacious, well equipped suite with kitchenette.
laundry facilities.
Nothing
9.0
This Candlewood is an extended stay location which provided guest laundry facilities and in-room kitchen facilities. Our room had dishes for 2, an induction hotplate, a full-sized refrigerator, and a dishwasher. The desk/dresser area was very convenient as well.
A garbage collection area that was not in the hallway by the elevators would have been preferable. Because this is an extended stay property and people cook in their rooms, the smells converged in an unpleasant way.
10.0
Staff was very friendly and helpful.
We would have appreciated a breakfast option and were disappointed that they did t have one. One note is that if you have any way of knowing if customers are traveling together....
Our friends had a room that was not as nice as ours and it made us feel bad because the price was the same. We reserved rooms about 6 months out at the same time but ours has a living area with a separate bedroom and theirs was a simple room
9.0
kitchen
no breakfast
8.0
The space in the room, laundry available
No breakfast. Curtain would not open or close, mechanism was broken
5.0
Nice rooms and good amenities
Disappointing service
6.0
The room was spacious and had all the kitchen utensils needed. The bed was comfy and the shower was great.
The bed sheets and pillow cases were not clean upon my arrival, the room smelled bad as well.
8.0
Great location for us. Staff very friendly and helpful.
Mattress may need replacement
10.0
Excellent location! Rooms are clean.
10.0
Has a single stove, pots and pans, coffee maker
5.0
good location.
hot water out 2 out of three days- not good in Fairbanks.
9.0
The room was fantastic, more room than I needed and so quiet. The hotel was completely booked but you never heard doors opening and shutting or people being loud. And the laundry facility-was extremely helpful in my situation.
10.0
Great!
Everything was great!
9.0
Helpful and friendly staff, nicely set up hotel and room, clean. We liked the studio setup for long stays, and will definitely keep Candlewood Suites in mind for future trips.
Wish I could have stayed longer - we didn’t arrive at hotel until 1:00 AM after returning from a full day trip to the Arctic Circle, and unfortunately had to leave for the airport the next morning at 6:30 AM.
9.0
Nice receptionist, a washing machine for use of
guests which was very convenient,
spacious room, good location
There was a bit of a weird smell in the hallway,
which would get into our room.
7.0
No breakfast
Our sheets were dirty when arrived.
Scheduled a shuttle to airport a 2 days ahead but they advised we weren’t on their schedule. They did take us eventually. Manager took three of us himself. Without a car very limited
10.0
Friendly staff
7.0
I ate breakfast sandwiches and yoghurt from a convenience store, some fruit and berries from Walmart. Used the dishes, fridge and microwave.
No complimentary coffee. Bed too soft. Ran out of my favorite croissant, egg and sausage sandwich. Everything too expensive. Is this enough yet?
4.0
Ample parking.
Cleanliness of room and facility. Room was not vacuumed prior to arrival, food under sofa, foot prints on coffee table, refrigerator never cleaned. Coffee stains in carpet throughout the facility. Housekeeping only spot checks once a week. Lastly, currently a rewards member with IHG, however did not receive any reward points through this booking.
7.0
Nicely situated for travel to local shops, the hot springs, and restaurantes. Washer/Dryer facilities free, exercise room, kitchenette with way to cook in your room, Great night shades. Shuttle to and from the airport free. Price is high for no breakfast offered with the stay. But overall safe, clean, and nice.
No breakfast, no lobby coffee (out of order) only in your room all else is for purchase. No pool, filtered water in the rooms.
10.0
Hotel staff is friendly, free coffee, free laundry, large rooms!
I can’t think of anything.
9.0
Size of room
Kitchenette facilities
Bathroom size and amenities
Recliner armchair
Comfortable bed
Enjoyed our stay but disappointed that we could hear road noise. Would have liked the option of a King size bed but only does Queen size.
FAQs
How much does this hotel cost compared to others in Fairbanks?
The average price for a rental in Fairbanks is R 2,540 per night. This rental is R 798 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Candlewood Suites - Fairbanks, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Candlewood Suites - Fairbanks, an IHG Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Candlewood Suites - Fairbanks, an IHG Hotel?
We found 10 amenities for this rental. This includes air conditioner, pets allowed, kitchen / kitchenette, internet / wifi, and parking.