The staff charged us for dirty towels that were left by previous guests! Finally they admitted their mistake but it took too much effort and they charged impulsively

We stayed at this flat in October 2023. While we definitely enjoyed our stay, here are the summary points (both good and needing improvement): Pros: Location is great; flat is very spacious; bathrooms were both clean and large; flat was very quiet despite being on the busiest street in Madrid; Challenges: communication was poor...ask several questions and then delayed response to one question; too difficult to find blankets; unable to access HVAC due to no remotes; wifi access instructions were not accurate; wood plank floorings in bad need of refinishing and are a hazard walking on in bare feet; toaster did not work and prop manager wasn't interested in replacing it while we were there.

We enjoyed our stay in this very bohemian and comfortable flat. It was close to metro and walking distance to many shopping and restaurants, cafes and museums. A few quirks such as no mirror in one of the bathrooms, problems with door handle on one of the two rooftop decks. I did arrive in the evening and difficulty first getting into the locked door in ground level and had to wait until someone happened to come out. That was unexpected. Other than that, it was a delight.