Nada el hotel está viejo se nota que no le han dado mantenimiento en años

Todo está pegado con sientas, medio reparado y viejo, la cabaña estaba sucia y vieja, las fotos no corresponden a la realidad el baño está sucio y el cuarto lleno de bicho que salen del techo de guano

We enjoyed have the cenote and restaurant right on the property. The cenote was beautiful and felt like we had the place to our selves in the morning. Our cabana felt secluded with little traffic from other guests going by. the restaurant served good food.

The pool was over 100 yards away from the main property and was surrounded by staff huts. One of the huts was located 1ft away and swarming with flies which would die in the pool. We had to clean the pool ourselves 2-3 times a day in order to swim bugfree. The opposite end had a 10+ bees swarming. The open Cabana by the pool had a fridge and bar but had staff owned items for brushing their teeth, eating or showering supplies. It felt like we were invading their space. The pool closes at 6 pm so no late night swims. there was no lights on the way back to our hut so had to use our phones to navigate down the trail. The cabana floor and bathroom were dirty and did not appear to have been cleaned in multiple days. prior to our arrival. We were glad to have 3 fans, screened doors/windows, and a bug net since there was no AC. The shower water pressure was like a slow trickle. The shower head is electric in order to heat the water. It shocked us when touching the head to adjust the temperature. Exposed wires noted frequently. There was a makeshift extension cord by the bed at child height. I would never allow a child to stay there due to safety risk. We were given 2 towels and our linens were never changed during the four nights of our stay. Cabana included a coffee maker and mini fridge which we enjoyed, however, our 1 cup of coffee grounds that were provided quickly ran out. Although we were told they would provide us with more bottled water, coffee, towels, this was never done and we felt forgotten about. Their hospitality was lacking. One night the power went out due to a rain storm at 4:30 PM and did not turn on till 830PM. Their restaurant closes at 6PM so we went into town looking for a place for dinner but found that the entire town was also without power and no restaurants were open. When we returned, it appeared many locals were taking shelter in the restaurant though no food was being prepared.

Ik heb de volgende tekst al naar de eigenaar gestuurd, maar nog geen antwoord gekregen. Hello, We left one day earlier. We informed the manager at the location and he said that it was ok. We also informed booking.com. The fact that we left earlier is that the equipment in the accommodation was poor and some defect. Also not clean. Also outside there was carbage. And the first day the shower did not work properly (see video); the second day there was no water at all. Besides: they were upgrading the swimming pool, so no swimming. And the food in the restaurant was bad. When ordering a red wine the waiter brought a brown ugly tasting glass of what should be wine. The ordered ceviche with shrimps: they delivered shrimps thawed from the freezer; very watery and no taste at all and tough. Due to the amount of money we had to pay: that was the accommodation not worth. Regards, Ad Alders

Very remote sleeping in a cabin , beautiful Cenote.

Hot water problem in the shower. Internet not working, but that's ok for such a beautiful experience

The cabaña was spacious and comfortable. We took a scooter taxi to get there. The restaurant was lovely. Simón and other staff were friendly and helpful.

The grounds, cenote and additional facilities seem to be neglected, as though the owner has put it all on hold.

beautiful location

nothing to eat when I arrived. a sort of salad was rustled up. attendant guided me into a low wall when I parked! it was dark and late

There was nothing to like.

Upon the arrival we were informed that the place is fully booked even though we have already paid for the room via booking. The ladies at the reception were rude, didn't offer any help. Basically it was our problem that the money has been taken and the place "forgot" to take the offer out of the internet. If it wouldn't be for the taxi driver, we would be left with no place to stay in the middle of nowhere. Do not recommend.

great location just by the cenotes

hot water lasted only a few minutes, no bedsheet (only blanket), old towels, dirty locked toilet with dislocated seat, detached “loose” sink, …