We got an unexpected upgrade and it was fab and very comfortable. The staff were outstanding-quite a young team-who were all so friendly, polite and very professional. A special mention goes to Campbell who’s care and attention was exceptional! The accommodation was excellent but it was the staff that made the stay special. Thank you

It was all excellent.

Location, staff, history.

Pre cooked breakfast Not freshly cooked . Tepid . Lack of choice Very disappointing

Spectacular. Perfect service and beautiful accommodations.

Rooms are are nicely decorated.

Beds are unconfy and not good. We had a room on the third floor. There were extremely loud noises from the rooftop bar upstairs well after midnight. No chance to sleep even with earplugs. Staff in the bar sections wasn’t friendly.

Amazing location, amazing view from the room, beautiful interior design, very friendly, kind and warm staff, relaxed atmosphere. Even though there weren’t any other kids in the hotel while we were there, we felt welcome and very comfortable with our 4 year old son.

Not a great management of the staff, a bit inexperienced staff. The things brake in the rooms and hotel (doors, shower, water pouring from the ceiling). Long waiting times at breakfast. Overpriced.

All the staff were very friendly and helpful.

The price of the room was not good value for money. While accepting it as a hotel frequented by golfers, mainly Americans, there should be a dress code in the 18th bar and restaurant on the top floor as lots of people treated it as a "dirty"bar through the clothes they wore, with many always keeping their hats on.

Location

Tiny room. Had to order breakfast 3 times before it arrived. Excruciatingly expensive.

Classic, historical property with the absolute best location for golfers playing the Old Course. Breakfast options were excellent, and the roof top bar was extra special; balcony view is extraordinary. Staff provided first class service.

Nothing at all to criticize

Absolute amazing caring staff - right at the tee off and 18th of the Old Course.

The staff is even more outstanding then the location, design, interior - what a treat to have been taken care off by truly caring people.

Beautifully appointed hotel building. A golf nut's dream venue. Unbeatable location overlooking the 18th fairway of the Old Course. Comprehensive breakfast menu and great dining experience. Staff very friendly and eager to serve.

Room was slightly musty on arrival with the seaweed odour similar to that of St Andrews. Cleared away after a few hours.

Location

Room was great with a balcony overlooking the old course 18th fairway. Hard to complain about that. But for the very expensive price paid, there are a couple of things they could do better.

for the price, i was expecting at a premium experience. It fell short in three ways: 1. Breakfast was really not very good -- certainly filling enough but not very tasty. 2. Could not get dinner in the upstairs restaurant. At a first class hotel for almost $1,000 a night, there should always be a table available for a hotel guest. They wouldn't even do room service or takeaway. the alternate restaurant was empty if that gives you any idea of the quality and menu. 3. again, $1,000 a night. Obviously a place where you stay for the golf experience. And the Old Course starter is probably only 250 meters away and the Links Clubhouse for the New Course and the Jubilee Course is only 500 meters away, and the Eden Clubhouse is about 1500 meters. But if you think about your clientele, you might think about offering some sort of transportation, even for these short distances. An older couple like us needs a lift -- i had to double bag it (with my wife's and my clubs) and taxi to the Eden Clubhouse. Really, all they need is a 6-seater golf cart. The old Course Hotel has a shuttle service by way of comparison and I could have booked a room there for less.

View from the room was Great!

The breakfast is no buffet. You have to Order everything and they bring it 10min later to the tabel. You can only choose from 10 different foods.

Location excellent. They complied with our need for a room near reception with minimum stairways. All of the staff we encountered were very pleasant and courteous.

Facilities and service did not meet expectation. Asked for tea to be served in Gallery room - it did not appear, no face flannel or shower cap in the bathroom. No glasses for fruit juice in breakfast room. Late delivery of dinner in downstairs bar. Dinner menu in Bridge bar limited.

Staff was amazing- very customer focused!

So amazing - no improvements needed

The hotel is amazing, overlooking St Andrews golf course. Staff were brilliant, and the drink and food were outstanding .

Nothing

Fantastic location!! Right on the Old Course. Unbelievably, you can park on links road free, risking flying golf balls. Valet parking £35... I risked it!! Very pricey for below ground room. Upgrade costly. Well worth it overall.

Only the price....location amazing, hotel very good.

Great location

Breakfast very disappointing! Worst we’d had our entire trip

Rooftop bar and staff service.

breakfast room was hot and stuffy, our room also had a damp foist smell

views, history

Wonderful location right on the 18th fairway of old course. Brand new wing ,Wonderful service and great food. Staff went out of their way to make you feel at home. They took care of everything with a big smile on their faces

We were on the third floor and there is a restaurant above and there was some noise from moving chairs around . Staff worked hard to diminish the noise

I liked the decor in the ground floor

breakfast choice poor. staff to busy talking to one another in pub than serve customers. food in bar/ pub poor.

The hotel was beautiful and well decorated in the perfect location. We loved the views and the breakfast was delicious!

Fantastic service from all the staff. Had a wonderful evening meal at the Eighteen restaurant with wonderful views.