Amazing food room

Looked after fluffy friend pet bowls poop bags beds never saw that in my life before fantastic

Great breakfast. Pristine hotel.

Breakfast was lovely, the Sausages were dry. The bedroom was adequate . The Sofa bed helped. The grounds are lovely and I assume that it would be lovelier in the summer.

However I have concerns regarding toilet design with the Toilet directly opposite the entrance into the room. Also the shower stall water drainage is faulty their is no proper seal to prevent water falling out of the stall.

I paid for an upgraded room which was in the "new" wing of the hotel. The hotel is easy to reach off the motorway, with its own decent sized car park it offers a few options to dump the car and avoid all the hassle of dicing with death in the awful city centre traffic or paying through the nose for city centre parking. I stay at this hotel a couple of times a year (one, perhaps two nights while visiting friends and family in the area) so wouldn't consider myself a regular customer but I hadn't realised until I arrived that I was looking forward to seeing three members of staff who had made previous stays more comfortable. I was pleased to see Precious at breakfast (have a well deserved holiday Precious!) but didn't bump into Lisa or Kris - maybe next time(?)

The room was very nice but the bathroom was quite small, in fact it took a little thought working out how to get into the bathroom and close the door without causing myself harm! that said, the room and bathroom were very clean and adequate for a stay of a night or two

Location was OK, but difficult to get off the roundabout if you get in the wrong lane. Breakfast was rather expensive but good

Food was expensive and you need more signs asking guests not to let doors slam late at night

Very clean and super friendly staff

The lights didn’t work properly you had to just go around pressing them to try and get them on and half the time it took so long we gave up trying. The sofa bed was very uncomfortable the mattress was extremely thin and u could feel every metal bar.

Good location clean bright airy, friendly staff.

The pillows- most uncomfortable ones encountered got very little sleep.

Nice comfortable and scrupulously clean hotel. Close to the tram and bus and road routes into Nottingham and north of Nottingham.

Next to the rather noisy ring road although the rooms are well sound insulated.

It was in very good condition, bright and the room was very clean and comfortable

The prices of drinks at the bar were very high (over £10 for a beer and a coke) and there was someone smoking something more than just a cigarette immediately outside reception but there’s not a huge amount that the hotel can do about that.

Lovely rooms and decor Fantastic breakfast

Staff in reception were not that friendly/helpful as they were on our previous stay

Good location, nice room, great shower, comfy bed

Noisy aircon / heater, road noise (had room facing main road)

Reception staff were friendly, the warm cookie is always a nice touch, the text message once in room to check if everything was fine with the room.

Cleanliness. Noise from other guests. No main light in room, lamps only. Rooms now worn, other than pretty reception aesthetics it doesn’t feel as much like a 4 star anymore. Having stayed at this hotel a couple of times a few years ago, it was disappointing to see that it has gone downhill. There was a dirty towel in the bathroom and hair on the bedding and another towel so they all had to be replaced along with the bathroom being quite dusty. There is no main light in the room so in the evening you can barely see and can’t get ready in there, only in the bathroom. The rooms are worn now and in need of a refresh. Not the fault of the hotel in this case but we had people on our floor shouting and swearing/ arguing. For the price, this visit for me isn’t worth it and I would like choose another hotel next time. I actually specifically paid more here as I had been before and liked it.

Everything

Nothing everything was perfect

The team were very accommodating and friendly.

Car park was full but I think this is unusual

Room / Bed / Breakfast v/gOOD

Everything was great

Lovely hotel spacious. Nice location for the tram into Nottingham city centre. Good food and lovely staff.

Bed was very comfortable

The desk surprised me by taking a £25 advance against any future spend. Equally, there was no advance warning about the easiest way to shift heavy luggage to the room, the most convenient outside door was locked so we moved the car to a a better position. For a flash hotel there were too many little things that didn't work, the light switch for the bathroom was intermittent, neither of the plugs, sink or bath were adjusted right, and the bathroom fan did not work.

new and clean

not much

Clean and friendly

Everything good

Nice room. Comfortable. Good breakfast. Handy location not far from M1.

Nothing.

Clean bright and room contained everything you needed. Tea/ coffee, fridge. Iron and ironing board.etc. Bed really comfortable and black out blinds made for a really comfortable nights sleep. Cannot fault the facilities.

Nothing to dislike. 5 star.

Easy to get to. Good parking

Nothing

Clean room

Charged double as booked second room in error. Despite attempts the hotel has made zero effort to redress. I have stayed at Double Tree many times but no more after this. Terrible.

Parking

Electrics wasn’t working. Lift wasn’t working. It was the worst experience. Staff unhelpful and rude

Location & breakfast

Toilet wasn’t cleaned properly.