Amazing staff, food and rooms. the hotel has great location, walking distance to all good spots in San Miguel. they also support with extra activities and reservations. Very thoughtful and helpful.

Just the lack of clarity of the city tour that was arranged by the hotel. We wanted 1h tour and we ended up walking for 2 and half hours with a kid and we were charged for it. If we knew, we would have interrupted the tour earlier.

The best location

The room didn't seem to be the one I booked. So beware, pictures don't match the actual rooms, that depends on the location within the hotel. I suggest to change to an individual name for each room because your current number system is not standardized and is kinda deceiving.

The staff is incredible! Super friendly, accommodating, and knowledgeable of the local area.

nothing

Breakfast was very poor

There should be at least an any egg optıon at breakfast

gorgeous artwork and furniture in all common areas very convenient location

coffee wish they had a coffee bar

we love everything about Matilda

Staff was excellent.

Room size. Limited TV channels.

Fresh fruit , juice and pastries were delicious

I wish the bottled waters were included.