The location as in proximity to the port of entry to El Paso. In addition, it’s across the street from a shopping plaza with supermarket and pharmacy and 2 extra restaurant options other than the one in the hotel. I also really like the architecture of the hotel with an open air atrium and the pool, hot tub also in the middle with ample outdoor furniture and the small gym that did the trick during my stay. I also liked how all the hotel room wrapped around the open air with the balconies. The restaurant was nice and reasonably priced.

I didn’t like the staff that was at the reception when we arrived. They young guys were very dry and never even shared a smile. The card keys were always deactivated and had to keep going back and forth to the front desk which was super inconvenient at times. The shower in the room I got, had the plumbing backwards… in other words, I had to turn on the ‘cold’ knob for hot water and the ‘hot’ for cold. It was terrible the first time because I thought I would never have hot water while I was in the shower at 11pm and tired… how was I supposed to know it was switched! Then in the process, I found out all the phone buttons for the hotel room phone do not work. I had to use my own phone to call reception. After contacting them they finally informed me how to use the working buttons on the phone. The shuttle buses to and from the athletic stadium was a hassle and did not appreciate having to worry about arriving on time when it was said we were guaranteed shuttle rides. I learned that other guests could have priority. Then they also made it an issue to get a ride to the ciudad Juárez airport, even though it was promised as part of my stay. The room furniture and comforter had stains and the bathroom was missing some finishing touches to the Reno work that was done.

Great location, nice facilities, over all great experience.

The food at the breakfast buffet was lacking a bit of taste.

front desk staff on the night shift unrespectable

The AC is Wonderful works really when outside was 112 F

The bathroom is to small, don't have exhaust system, and the open space in the bathroom is really limited.

Very confortable and amazing staff!

No comment

Cold freezing showers

Cold freezing showers

Bad customer service by the employees

location

lack of customer service by front desk