Best Western Greater London
About this hotel
Situated in Ilford, this attractive hotel for R 892 per night is a fantastic option for your next break. Ilford’s Best Western Greater London enjoys a town centre location just 3 minutes’ walk from the train station. Less than 6 miles from London City Airport, the hotel has a coffee bar and offers room service and free WiFi.
Amenities
Internet / Wifi
Smoking allowed
Parking
Laundry
TV
Wheelchair accessible
Family friendly
Map of Ilford
Reviews
3.4/5.0
Average(353 Reviews)
100% verified reviews
4.0
Staff were friendly and helpfull
No airflow. Room was baking hot with no AC or ventilation. Struggled to sleep both night we were there and my partner suffered breathing difficulties due to the excessive heat. Lights didn't work, and shower was stone cold on our second morning.
5.0
I was able to park, although limited parking space.
The staff were unfriendly, the lady at the check out was rude. I woke up in the middle of the night on day two from noise coming from another room.
2.0
the main reception is being refurbed and it does look very nice.
Before arriving I had received messages from the hotel about arrival time and to offer various upgrades such as a change of room, afternoon tea and late check out etc. apparently these are automated by booking.com even though they are signed off by best western reception, which is why none of the messages informed us of any issues. Upon arrival to the hotel i checked in, paid for the room, had my ID taken and a £50 security deposit, it was at that point we were told that there was an electrical issue with some of the rooms so we were going to a hotel around the corner, which wasn’t even the same chain. We queried this, why we weren’t told before then and after we have paid. We were out with friends so booked the same hotel so we could head our together. We went back and forth with the receptionist and we asked if there were any other rooms in the hotel, to which she said they were booked up. The lady made a couple of calls and then 2 others turned up and all of a sudden a room was available they just needed to make sure it was ready and it would take 5 minutes. The receptionist did apologise and offered us a drink whilst we waited, then a gentleman turned up again offered a drink and said 5 minutes, it was about 20 at this point. he went and checked the room and we could go in.
The room was tiny, but apparently for 3 people, we were advised it had an ironing board and hairdryer, it did not, we got one from reception, iron didn’t work and ironing board was wet, the toilet had marks in it and the shower head did not work properly it had a leak and water also went over the shower screen and all over the bathroom floor. The bed was rock hard and could feel the springs.
We didn’t really see anyone other than our friends at the hotel which i think is was a bit odd and the advertised breakfast which you pay for extra for could not be accommodated, you had to go to another hotel for this.
4.0
it was clean
location on busy high street…..not clear instructions for parking…..issues over breakfast …..needs work on communication between their staff and customers
3.0
Bed uncomfortable. Room too hot despite it being Ocober. Shower broken before we used it.
8.0
Location! Access to public transport.
8.0
we took 3 rooms for 7 people . ie one was triple room . The check-in was smooth . The rooms are well maintained but small. the free continental breakfast provided is the same from monday to friday with some additions on saturday and sunday . The property is near to Ilford metro and bus station . There are lot of restaurants nearby for lunch and dinner . Overall nice 7 days at BW Greater London @ Ilford
Room size
8.0
Great location. Near to shops, tube station and buses. The breakfast is excellent.
The door card had to be reactivated daily evening due to room service security.
10.0
Excellent location and excellent service
Nothing
9.0
Very welcoming staff. Hotel is a few minutes walk from the Ilford tube station and close to several excellent restaurants.
Apart from a squeaky floor in front of the bathroom door, everything about the hotel was great.
9.0
Arrived around 10pm, was greeted By staff at Reception very well.
Mani was exceptional. Great customer service by Mani , even on our checkout. Showed us to our room.
Assisted us with closest restaurant that was open at that time.
They even stored our luggage during the day.
9.0
The room was clean and tidy. This is very important to me.
If we can get a slightly bigger room next time, this will be much appreciated.
8.0
Clean and quiet.
That some of the staff had a hard time communicating in English
9.0
The place was clean and nice and comfortable
The fact that I had to checking at 1 Hotel and walk to the next branch to get a room.
8.0
Very good experience
8.0
It was nicer inside than expected. I came with friends for a music festival so it was a great location and perfect place to just rest our heads for the night. Staff were friendly and helpful.
The website states there is parking but there isn’t
9.0
Staff very courteous, Conveniently situated and value for money
Bedside lamps a little too high awkward to reach.,
6.0
We liked the excellent location only
I booked four separate beds and when I arrived they gave us two large beds
7.0
good location
bathroom
8.0
Staff were beautiful
modest size
8.0
Price and facilities.
Noise from other guests and creaky floorboards until 1.30 in the morning.
1.0
The only thing good was it was close to public transport access and had lots of restraunts nearby.
I usually do not write bad reviews, but this one forced me to write one. The overall experience was horrible. We were asked to move to another of their hotel (Best Western Illford) which was pathetic. The Wifi did not work at all and kept disconnecting every 5 mins. My wife had to attend some work calls which was not posisble. The rooms were very small and very hot. Finally they gave us a fan after 2 days. There were ants in the room almost everywhere and nothing changed despite complaining. When we asked to change our cups, the cleaning person just washed them with water in the bathroom and gave it back in front of us. We had kept our lenses on top of the wash basin. The person who cleaned the room was so careless that first the cover of contact lens case went missing and then the next day, the entire lens case was dropped as a result of which, I lost my lenses. The hotel needs some serious cleaning and professional staff.
FAQs
How much does this hotel cost compared to others in Ilford?
The average price for a rental in Ilford is R 1,818 per night. This rental is R 926 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Best Western Greater London. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Best Western Greater London pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Best Western Greater London?
We found 7 amenities for this rental. This includes internet / wifi, smoking allowed, parking, laundry, and tv.
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