Beautifully renovated luxury hotel in Trouville-sur-Mer beachfront with easy access to Deauville by foot. A modern take on luxury in an exceptional building. Very attentive staff, however we only used the room.

it’s a 5 star Thalassa Spa, which is unfortunately closed! We went just after a weekend, arriving on a Sunday until Tuesday, and had searched for a Spa hotel as the weather was not yet very nice. booking.com did not filter the lack of the Spa out and rooms are at the same prices than fully functional 5 star Spa hotels. However staff tried to upgrade us to a better standing room, which was very nicely furnished and had a Terrasse, but was very ‚ compact‘ for a ‚5 star‘. At the end of our stay we were credited the cost of the parking ( €26 per day) even though there is really no alternative, when arriving with a car))

great location and great service

excellent stay

Clean rooms, friendly staff. Beautiful location.

The hotel is a bit weathered. Some of the facilities were closed.

The hotel, which is a spa, did not inform me when making the reservation and paying the stay that there were no spa services at all available due to a fire a year earlier. I only received a mail after paying my stay stating in French that there will be no spa or gym etc. services. I subsequently tried to call the hotel and hit repeatedly an answering machine speaking in a muddled and incomprehensible English saying I should call later again. I consider this as a scam and I was very sorry to be fooled this way.

the place was great

they didn’t tell us in advanced AT THE TIME I took the decision to book, that the spa was closed.

location

not well catered for Gluten Intolerance. only hotel on our trip that did not have G F foods available. I had to purchase food from local supermarket and take to breakfast.

Perfect location, wonderful staff! The restaurant is exquisite

The location is perfect, but that is about it. They advertise as if they have a swimming pool! No, they don't! The swimming pool is public, there are no pool lounge chairs, and it is not representing a 5-star hotel. You ask for a premium price but offer low service...

The hotel is overpriced and not worth the money! The hotel charges 500£ for the room per night, and you need to pay an extra £30 per person (4x30£=120£ for breakfast, 30£ per night for vehicle parking, and £30 per night for the pet all in £680 per night! You charge the premium, but in return, you receive nothing. This is a joke! For that kind of money, you stay in Four Seasons Hotel and receive the best service possible. The hotel was empty almost no customers, and I believe this is to do with the pricing. The prices in the lounge bar are ridiculous also. I don't mind paying the money, and it has to be a value for money! This hotel is not worth that kind of money!

location and design

over priced

location, offered free parking.

swimming pool appeared closed. hardly any compensation by Hotel and was told to find otherwise alternative hotel. room cleaning was done inappropriate, during breakfast croissant were out a couple of times no change in room rate when we arrived with three instead of four persons

this place is absolutely perfect! I wish I booked another night or two

nothing!!!

near the beach. private parking.

This isn’t a five star hotel. A five star hotel doesn’t have worn out dusty rooms that have fresh leakage traces on the ceiling. A five star hotel doesn’t have some deep humming noise in a room that irritates its occupants. A five star hotel has furniture positioning thought out and makes it easy to move around the room. A five star hotel has breakfast selection that caters to the needs of many: products for vegan and vegetarian and also for people who care about their health. And to top it off this ancient dumb system of booking 800 EUR on your credit card that remains booked forever. You know this isn’t really necessary in year 2022.