spacious apartment, furnished relatively nicely

there was a constant smell of cigarettes

it was nice place to stay, location was good , walking distance of riverside walk and beautiful view. the apartment was equipped with basic facilities.

From the bed mattress came out some metallic pieces, all floor was full of dust, the hairdryer was broken, the pillows were so small and useless, there is tv but impossible to use because doesn’t have the tv remote, doors dirty+ the elevator so dirty… disgusting and so disappointed comparing to the pictures from booking.com

The location, the check-in

location

the location

the check in process is a disaster house was extremely dirty

it’s spacious, clean and well maintained

its hard to get parking near by.

The apartment is beautiful and the location is like that, but unfortunately when we got there, we did not find heating, no working TV, no internet and cold water, and when we called them and told them about it, we were transferred. Except a studio, not for the family, but for people addicted to alcohol and women I did not see a day with them unfortunately and with all this suffering, 150 euros were deducted from the credit card unfortunately

The location is great. A bit noisy at night, but that is to be expected in a city centre location. Comfortable beds.

There is a hole in the ceiling in the toilet from which brown liquid drips down onto users of the toilet. There is a foul stench of sewage and the electrics are protected only by placement of a strategically placed plastic bottle with the top cut off in an effort to catch some of the drips. There is a lack of glasses. No bottle opener. Few pots and pans. No tea towels. Cigarette butts across the terrace (I assume from flats above). Decor dire. Finally, we tried to report the toilet issue to the owners, but did not receive a response to our messages. All in all, very disappointing.

without notifying me they came in 2 different days men to fix a television that had no defect entered without knocking on the door and I was still sleeping absurd to run out to wear clothes with a man inside the flat without the slightest warning us! disrespect! very hot place sun beats down all day afternoon all without air conditioning and 2 dirty old fans that don't work and the bathroom flooded clogged with hair because the cleaning didn't remove it!

location

not clean, no tv, nobody come to clean and change towels, nobody answer our messages

Location is good

We went 4 people there and there was no bedsheet for two people, even though the bed was prepared, there was no enough pillows for four people and duvet and pillow were extremely dirty. Sofa bed was extremely dirty as well, we had to use our tshirt as a pillow case.

central location, spacious apartments

the sofa bed for 2 persons was broken and not usable so we had no bed for 2 persons from our group - and of course we have paid for them. the contact person asked to send videos showing the problem - no one ever replied to that. the day we were leaving, we were asked for any feedback on our stay - so we restated our complaint, the reply was 'please accept our apologies". quite astonishingly, even after such a level of service, they were not able to accommodate our request for keeping our luggage in the building for 2 hours extra after the check-out time: "it's not possible to leave them in the apartment since we need to clean it and prepare it for the next guest". a pity. with only a little bit of extra care for the guests, it could have been a very positive experience.

We got to the apartment late in the evening, and initially it looked wonderful, on closer inspection however I was ABSOLUTELY APPALLED at this place. The list of issues I have is quite long  1- No toilet roll (a basic necessity)  2- An outrageous smell of human faeces coming from the wash room attached to the bedroom which is worrying considering there isn’t even a toilet in there.. 3- The sofa is dirty 4 - The duvet is revolting with a plethora of stains  5 - The bed has stains on  6- The walls are paper thin and I can hear every moment underneath us  7- The “double bed” was intact 2 single beds pushed together 8- There was broken glass under the sofa 9- We couldn’t sleep because the noise from next door sounded like it was in our room 10- The code for the “smart flat” meant anyone with that code could open the door, it felt very unsettling. When we directly contacted the property with these issues and asked for our money back they have ignored us!!

Lovely apartment except for the flooded, unusable, bathroom

When we checked in we noticed moisture on bathroom floor, but thought that it had just been cleaned and hadn't had time to dry. We went out for the evening, but when we returned there was water leaking all over bathroom floor, leaking out into hallway and across into one of the bedrooms. Also, the shower tray had filled up with water and the drain had obviously blocked as it was full of gunk. We called the number given on the app and the receptionist said to video it and then they would contact a technician. They then told us that they would alert the people in the apartment below (!) and that a technician would be out, but not that night, and that there was no other apartment available to transfer to. So, we had to stay there with the flood and put towels across doorways to stop it running into the living area and the other bedroom while we slept. No one came the next morning so we had to book into a hotel at further cost.

location is great

Room 202: very run down, Dirty, broken sofa, broken patio, dust clusters under beds, very loud in the evening from street noise, very loud upstairs noise (could hear every step), broken tiles, holes in ceiling, hanging wires in bathroom, dirty kitchen, not enough towels, not enough toilet paper, no hand towels or kitchen towels, not enough coffee or tea - just overall run down and not as picture

location

smelled like tobacco water dripping from the ceiling on the electrical board, super dangerous staff didn’t help dispute numerous calls and emails

It was really noisy and we found broken glasses on the floor. Also, we couldn't find two bed sheets only one. Otherwise it was ok.

The Internet connection didn't work. Very clean except the washbasin which I had to clean on arrival

easy access and spacious,

please change the showerhead (full of limescale)

The apartment was great, very central location to explore the city. Super easy check in procedure. The communication was clear and the codes were sent on time. The bed was super comfortable.

nothing, everything was ok