it’s a hotel that was very good when I first stayed but the areas outside the rooms are not as clean as they used to be and they no longer have food

We had no breakfast offered , told there wasn’t any.

There was broken lamp and mirror and tv was falling off the wall.

Nice room, apart from the tv in the bath not working a nice place!

Room was small but really nice, with good amenities--small fridge (great for keeping breakfast food around and saving money on having to eat breakfast out), and even a TV in the bathroom (in addition to the big TV in the bedroom). Fairly convenient location.

The lift was out of service during our entire two-week stay, so it was annoying to have to climb up two flights after a whole day out, and very inconvenient moving in and out with luggage (supposedly this is getting repaired soon). Also, even thought the website still shows full menus of food available, the kitchen no longer exists (still a pub in the lobby, though).

The room was very clean with nice modern updates. Easy access by underground and Piccadilly line to/from Heathrow. Diverse neighborhood with many varied options in nearby restaurants.

Overpriced.

Acton is a really convenient place to stay. It's on the Picadilly line giving access to the centre of London in 25 mins as well as heathrow 25 mins the other way. You're 15 mins from Kensington but paying half the price. The room in this hotel was surprisingly spacious and pretty quiet overlooking the church in the centre of Acton, 10 minute walk from Acton Town tube stop. Definitely value for money relative to places slightly further down the picadilly line. It's also on the district line, do 25 mins from Westminster.

Surcharge for early check in with no particularly safe looking places to leave bags if you don't want to pay the extra 20 quid.

nothing hotel was a nightmare

The lift was broken, my room was on 2nd floor, and it could not be changed, I left the property with a backache it was a struggle to get in and out of the room. There was no kitchen in the building, so no breakfast or room service available. I had to climb those awful stair to go out and find food. what was meant to be a restful stay became a nightmare Every day staff lied about lift was being fixed, but nothing was done. I would have asked for a refund, if possible

Excellent location

it was secure , clean and comfortable .

No breakfast available

don’t judge a book by its cover!

beautiful rooms with air con, it was 37 degrees outside but a more than lovely 19 in our room

nothing

Dirty. insufficient staff, room not ready at check in time, drinks were flat. really poor

The room was big

There was alot wrong with our whole entire stay We were placed in the basement room with no window and had to deal with a constant smell of sewage We were kept awake at night and then woken up early in the morning by the noise above us. The noise was constant for 2 hours on both occasions. When we asked if we could move rooms for second night we were told its too late in the day. The pool room is non exisistant and the pool table in the bar you cannot play as not enough balls. There was only ever one member of staff who had to deal with bar and reception and we found them to be rude. The beers on tap at the bar are mostly unavailable. I have since tried to complain regarding my stay but have had no response from the manager in charge by email or phone. When I complained to reception on leaving they were not interested in helping me. Would not recommend and would not stay here again.

The building doesn't promise much from the outside, but the staff were polite and helpful and the room was comfortable. Nothing to complain about!

Bath tub, and digital system outside the door

No possibility of breakfast provide by hotel.

Nice and clean. Staff super accommodating.