Handsome Victorian architecture. Very nice location on the Esplanade next to the Cathedral. East walk to the ferry and restaurants in one direction, easy walk to castle along the water in the other direction. Harbor views from the public rooms, comfortable seating areas, good breakfast, charming and helpful receptionist. Quiet room, immediate hot water in bathroom. Good reading light next to bed.

Small room, decor a bit fussy (ornate brocade window dressing did not match tartan carpet and blocked light.)

The view.

Everything else....the room for the money was terrible.Too small, the TV was on the dresser facing the opposite direction! The bed was tiny...supposed to be a large double but was a very small double that was like rock. At 300 quid a night it was diabolical.

Great location right on the promenade. The bar had comfy chairs and a great view.

The hotel is a bit dated and in need of a complete remodel. The room was very small, the beds were OK.

Location and views were excellent. Staff were friendly and helpful. Choice of food was satisfactory.

Parking was inadequate. Decor tired and dated. Staff, although pleasant and very helpful, were under pressure in the restaurant due to inadequate staffing and this led to guests having to wait a long time for their meals to be served.

Location was good with lovely views. Reception staff were friendly.

Dated interior, and also didn’t have a gym in r even a small fitness suite. The Single beds were uncomfortable and on the short side. Didn’t get a good sleep unfortunately.

Nil

We arrived at the hotel with food poisoning- not the fault of the hotel I vomited in the Lobby and when I emerged from the Ladies I was told by horrified staff that my son was vomiting outside No help was offered by staff We staggered to our rooms and stayed there - for hours being sick We were too weak to get our bags out of the car I made it downstairs the next day and asked if we could have a packed breakfast in our room They do this as I could see packages The receptionist was horrified and said we had to book that ahead I told her that we were sick - and they had seen this We had prepaid breakfast and there was no way we could remove this from our bill She told us to grab some toast from the breakfast Buffett.. I told the receptionist we couldn’t manage to get our bags out of the car and all I got was a creepy smile. Oh no we don’t do room service .. I am 65 years old so I’m no spring chicken I am a retired GP and absolutely horrified at the lack of basic kindness And then the shower rail - hanging by a thread - fell off I see that we have been charged another AUD $59 - £30 why? We prepaid breakfast - not that we got any value for it I expect to be contacted about this on [email protected] Otherwise I will escalate my complaint

Location , close to everything, our room was nice with a great view staff were helpful and friendly

Pillows were not comfortable, hot water was iffy and the the staff were under alot of pressure as they were understaffed so service was slow

room was large, bathroom modern, restaurant good

the hotel is under new management , it feels like if it needs updating, more furniture in the hotel and rooms. our room was large, but empty as far as furniture.