Nice team that helps and answers Great location

the breakfast was superb lots of choice and excellent quality. Room and facilities also excellent as were the staff

The noise from the adjacent road took away from drinks at the front of the property

Hotel went above me beyond to help us. Perfect location and wouldn’t change anything about our trip. Excellent value for money. Would consider Pestana brands when travelling to other cities

Personal preference but my pillows were too soft. Reception did try and locate me a firmer pillow but they were all in use. Tiny tiny detail and it would not stop me booking again

Nice bedroom, good size, good facilities

We didn't like the reception, bar and restaurant areas, they are quite disjointed and don't encourage you to use them.

the location

I was in the 5th floor, and still heard the cars. the bathroom had some mould, the shower gel didn’t work, and there wasn’t any shower head with hose. that’s uncomfortable. the breakfast could be better. the bread was dry. we ask for a room in the first floor, and 2 in the upper floors but they ignore that and put us on the second floor. we took some time to change that.

location and history

small wardrobes

- There is a small shower for washing after defecation. - Hotel location. - Car parking adjacent to the hotel. - bathroom capacity.

- Mattresses and pillows are uncomfortable. - The furniture is old and the colors are uncomfortable. - Breakfast is not varied. - The staff in the restaurant does not speak English well.

great location, Morden inside without taking away the history of the building

felt sorry for the staff particularly tin the restaurant, they did there best, and I must commend Rita who was always there for the guests. cannot understand why there were 5 staff behind reception when there are only 2 check in stations, 3 staff working the restaurant most of the time at this was very busy, the rooms were not cleaned until the afternoon, and again short staffed. management you need to sort your staffing levels out and support the staff. this is our 2nd visit and we experienced the same issues

location near every where

the house keeping ignoring to clean the room and there is no toilet paper and the bathroom sink the color change to yellow no cleaning

The staff was very welcoming and friendly. The hotel is in a historic glamorous building and its location is ideal to explore old town Porto.

Staff, location and bedroom

Convenient to historic sites. Nice to be able to walk and find places to eat lunch.

Nothing!

Great comfortable & clean room, service from hotel staff, delicious breakfast

Restaurant service was slow for breakfast.

Great location and nice breakfast.

We did like the location and the proximity to Sao Bento station. The hotel is a classic building, with not a big lobby (so nowhere to seat), staff just polite.

Very poor customer service and knowledge of the city. The bedroom was ok (average size) and with a city view. Super-king size bed with lots of pillows but not the most comfortable), small bathroom. The A'Brasileira cafe in the corner is part of the hotel. The place is quite nice and posh, but service is just dreadful. The terrace is always full of dirty tables making look the place very untidy. However, coffee, pastries and toast were really nice. Shame, this place needs to review the way is run.