The staff were extremely friendly and customer service oriented. The hotel is in a prime location.

Our room had a musty smell. The furnishings in the rooms and common areas were pretty basic.

Hotel was nicely located.

The room had loads of crisps under the beds when I moved them together. I told reception, who got it cleared up but not sorry about it

Breakfast was cold TV was small in a big space Bath water was brown and dirty I couldnt understand the staff

My experience at this hotel

Very friendly and helpful staff, large room and great location 👍

No onsite Spa and no late evening hot food available for room service.

the location, i was attending a conference at the BIC

the bed was too small and too short, i am 5 10 , the cold tap in the bathroom was warm i have a broken arm so the shower in the bath was not safe for me to use the staff were largely dis interested in their guests , not rude but certainly not welcoming didn't do anything over and above the basic job, some couldn't manage a smile i was charged for parking as i used booking .com, direct bookers got this free

There was a good choice at breakfast however, the cooked items would have been best served direct to the table The interior was very nice and staff were very helpful especially Miguez Lemos

We were disappointed to find that we had an additional day charge for parking of £14 per day

lovely building with a nice lot of rooms facing the sea . good size breakfast room with dressed tables . lovely old entrance and reception area. nice table service from the bar area .

not too keen on the chairs in bar area . would have been nice to have staff topping up teas and coffee at breakfast. would have liked full length mirror in room .. could have easily fitted one on the side of the wardrobe.

convenient location and friendly staff

noisy generator outside bedroom window and very drafty windows causing curtains to move. x

Size of bedroom, friendly staff , very clean. Fantastic area

Excellent breakfast

Nothing

The location of this hotel was perfect for the BIC. Our room was dated but very spacious with several separate areas. The beds were comfortable and It was a nice to have two pillows without having to request extra. I liked that you could open the windows, and it was nice to have two chairs in the room, many hotels only ever have one! The hotel does have a bar and we were able to get a drink upon our return from our evening out. The breakfast was nicely laid out and staff helpful in fetching anything guests asked for such as decaf coffee etc.

The room, despite not appearing to have any radiators on was absolutely stifling, so much so that it was hard to sleep. Having said that when I mentioned it to Reception when I left the following day I was advised that had I complained about that they could possibly have moved me to a different room. Unfortunately we didn't realise how hot it was going to be until we were back later at night and undressed.

Nice room, comfy bed, easy to access

Lack of plug sockets next to bed

Size of the room, how close we were to BIC was good.

One bed seemed to be broken, mattress sank. The were a couple hairs in the beds, kettle wire sticking out of kettle lead. The additional charge for the car park was a shock and then the 1p charge for no apparent reason was confusing.

general staff were brilliant: breakfast was enjoyable: facilities were ok

when we complained about the boiler firing up on the hour every hour, management’s best offer was to relocate us to a smaller room 3rd floor from a 3 bed room ground floor. would nor compensate for disturbed night stating we should have complained when we were woken by noise, even st 3 in the morning, and they would have moved us: very very disappointed!

The location of hotel was brilliant really central. Staff very polite , friendly and helpful would recommend hotel

Great location, 5 min walk to town and across the road from the pier.

Showers could be better.

Excellent location for the beach & the BIC. Staff were incredibly helpful & even gave us a complimentary upgrade with a lovely sea view.

The rooms was big and clean. Nice view to the see. Can make a coffee/tea in the room and enjoy it with the view. Dinner and breakfast were amazing. Recommend this hotel to everyone.

The location

When we turned up the pillow and pillowcases were very stained the room was on a slant so struggled to sleep you could feel a draft coming through the bathroom window the view was awful

Great Location

nothing

Perfect location,

Bathroom was a bit dated

Good location on the sea front and close to amenities.

Confusing tariff for upgrading rooms -we paid £50 extra for sea view room (we would have been better off with quiet room at the back of the hotel). Our friends were upgraded free. The room was incredibly hot though the radiator was turned off. It was too noisy to have the window open at night due to traffic noise and a nightclub nearby. There was a cheap fan provided which was also noisy.