Muy bonitos jardines, habitaciones cómodas, buen servicio de comida

La calidad del servicio de TV en cuartos no es adecuado

El estilo del hotel y sus habitaciones son simplemente fabulosas, los jardines, vistas, iluminación y cada detalle rústico al interior crean una atmósfera única. La comida del restaurante es buena, el servicio y atención excelente, la vista de noche incomparable.

Algunas instalaciones como en la baño, parecen necesitar renovación o una mejor adecuación, por ejemplo la regadera estaba tan baja que pegaba con mi cabeza y no soy alto y para salir de la tina no hay pasamanos, siendo un espacio grande por librar, puedes resbalar.

Buena ubicación, excelente vista, tranquilidad y buen servicio.

No aplica

Beautiful property, helpful staff, spacious and comfortable room, good restaurant

We liked everything!

The gardens are beautiful and breathtaking. Staff always working on the grounds. Pool was heated. The views are stunning. The rooms are big. Having a restaurant with a view was a plus. Friendly staff. Public bus runs on main street. We were able to pay for late check out.

The furniture is very dated and worn out. The couch was very uncomfortable to sit. The desk chair was broken. No microwave or mini fridge. The bathroom is old and needs repairs. The shower leaks all day and night. Stains on the tub. The glass shower door was not ideal. One door is not moveable. The tub was so high for stepping in. Foul smell coming from the toilet, the door had to be closed all day. Towels are worn. No pool towels. The dresser drawers were broken so we couldn't store our clothes. Safety issues: There's non hotel registered guest coming in and out the premises to the restaurant. They like to walk around the gardens and peak though the windows into the rooms. Making it scary and uncomfortable. This hotel also hosts weddings and big parties so you have staff walking around showing the place while you are by the pool or in the gardens. On this trip only adults went but I won't be bringing little ones with so many people coming in and out. Hard to get a parking spot. A lot of traffic noise if you are by the pool due to the parking being next to it. The pool was dirty. They have no airport shuttle. They will call a taxi or uber for you.

The premise very nice, clean and great view.

The room and bathroom are a bit run down.

This is a beautiful, well-maintained old inn in a spectacular location surrounded by the most exquisite and immaculate gardens imaginable. The restaurant has jaw-dropping views, excellent service from the wait staff (Carlos and Alejandro among the best) and a nice menu. The weekend buffet was a great value. We loved the gardens and the loving care shown by the gardener. The lady who did the laundry was prompt and patient, very nice. The location was choice, close enough to walk to town, very safe, and near the excellent zoo, where we spent 5 fantastic hours.

The only real negative was the Thursday evening male cashier, who was smug, rude, and refused to assist with a payment transaction. The other staff gave impeccable service and worked very well together to give guests the best experience possible.

Excellent and comfortable. A perfect stay.