Le voiturier très sympa Le hall très beau

La chambre simple Le nettoyage Le room service froid

The room was lovely. The food and staff were excellent

The room was quite far from the stairs and lift. I was also a few minutes late for breakfast on Tuesday morning. I arrived at 10.35 and the staff were unable or did not want to let me get breakfast or give me a few pastries or a snack from the breakfast, which I requested they do. I was extremely disappointed by this and even offered to pay extra and sit outside.

The staff and confort The kindness of the staff with my children

Tout

Rien

Lit confortable, personnel gentil, le SPA et la piscine très bien. Bouteilles d'eau dispo à la piscine. Très beau bâtiment classé

447 euros pour une nuit sans petit-déjeuner, très cher et ne correspond pas standing promis. Le descriptif booking nous promettait une très belle vue sur le port, nous avons payé plus cher pour cette vue et c'était faux. La vue donnait sur un HLM, en bas c'était sale donc plein de mouches devant la fenêtre, on n'a pas voulu ouvrir les fenêtres. D'ailleurs en arrivant, on a trouvé une mouche morte sur la table de la chambre, photo à l'appui. Pareil pour la vue sur le port, il y avait 10 cm de vue entre 2 immeuble. Notre était le HLM. Vraiment en colère contre le descriptif de booking et très déçu. Le chauffage ne fonctionnait pas dans la chambre, on a appelé l'accueil dans la soirée et personne n'est venu. Ça soufflait froid. Le mobilier de la chambre est vieux et abîmé. Table ronde sur laquelle il y avait la mouche morte était bancale, on n'a pas osé l'utiliser, et le banc aux pieds du lit bancale aussi, il a failli basculer on ne s'est plus assis dessus. Une seule bouteille d'eau dans la chambre alors que nous étions 2. Habituellement on adore prendre des photos de nos chambres mais là tellement déçus par la vue et la mouche morte au prix qu'on a payé qu'on n'a même pas pris de photos hormis la mouche et la vue décevante.

Très bonne accueil, très propre, bonne expérience, lit très confortable

Located well, staff really good from the first moment you walk in. Concierge was a straight 10, desk staff also exemplary.

Nothing that’s worth talking about.

tout

rien

Petit déjeuner très copieux et varié Literie très confortable Produits de bains très convenables Un peu froid dans les chambres mais confortable. Personnel très accueillant surtout le serveur du bar ! :)

Pommeau de douche cassé dans la baignoire

Very welcoming staff and the place was very clean. Comfortable bed.

Es un gran hotel con buenas comodidades , con personal muy profesional y amable,

Le cadre

Ai demandé un late check out qu’ils voulaient me facturer le prix de la nuit complète alors que souvent le demi tarif est appliqué

Building amazing. Terrace for breakfast amazing.

Breakfast chaotic, medium quality. Not tasteful design inside the hotel.

Great location very clean.

Balcony and excellent view.

Pool. Outdoor and saline water would be better.

The hotel is in an excellent position above the Old Port, a huge palace that dominates the city, with an atmosphere of old luxury. The breakfast is of high quality, in line with the image of the hotel, on the terrace with a magnificent view of the Old Port and the cathedral. In our room, the beds were comfortable, the bathrooms were spacious, with a bathtub and a shower.

For a hotel of this quality and reputation, the behavior of the employee at the reception is unacceptable. She asked for a card to secure payment during check-in, but she used a faulty device, which caused my first card to be rejected, then the second. I ended up having to make a bank transfer from card to card, which I didn't intend to do at all, but the third card was also declined. When I warned her that the machine might be broken, she took another one and, of course, the first card went right through. The employee did not even apologize for this embarrassing omission. I was told her name was Olivia. My entire stay in an otherwise pleasant hotel was ruined by this event.

Design , location

Fantastic view, comfortable room and terrace, convenient location, historic building

Breakfast could have more variety. Pool in spa is rather small

Very spacious room

Paying for parking

Large room. Nice location in the city. Amazing view from the front steps.

Air conditioning had trouble with the extreme heat, but the provided fan made it fine.

Breakfasts was great

Room was to small for 4 people

Hotel is beautiful inside and out.

Many members of the staff were not friendly and some of them made me feel they were doing me a favor by accommodating simple requests like just wanting to sit on the terrace to have coffee in the morning instead of ordering a full breakfast.

Good location and tasty breakfast with amazing view

We arrived late at night and nobody accompanied us to the rooms and didn’t tell how works the big wood doors between the parts of building so we stuck between of buildings, after that lights were switched off and we were in the darkness. So that moment was not good at all specially for the hotel 5* but rooms were clean and good, the area for breakfast is amazing and very tasty food.