Room was clean Bed was large and very comfortable Did not have breakfast so cannot comment

N/A

Location

Swimming pool was used for “children swimming lessons” through the day, up til 7pm !!!

Enjoyed the use of the swimming pool which was a perfect temperature. The sports areas were clean and tidy except the ladies changing rooms. The breakfast was lovely lots of choice. Staff friendly and really helpful. Lots of onsite parking cost £10 worth it hassle free parking.

The ladies changing rooms were very messy and generally grubby but it was very end of day. The hotel was very busy and seemed to be more to do with the volume of users last thing. The hot tub/ jacuzzi chemicals were too strong burning nostrils and mouth breathing became hard just sitting on it for a short while we got out as had others before us so they possibly found it to be the same.

It was easily found

The decor was bland especially in the public areas

Location, facilities, staff were great!

The place is super dated, needed a good vacuum and spruce up. The floors were a mess!! Sink in my room didn’t drain and shower drenched the floor. Most of the urinal toilets in the reception bar area were blocked and full.

It was close to the station. The room was a good size. The room was well designed, with plenty of sockets and lights. The bathroom was a good size with a great shower. The evening meal was very good and the breakfast was excellent. The staff were very friendly and helpful. It was great to have use of the swimming pool.

The view on to a busy road and car park wasn’t great. The shower door wasn’t big enough, so the powerful shower sprayed water all over the bathroom floor.

Location

Hotel Cleanliness

Location to our family

£3.95 for an Americano as we were room only.

Staff very friendly. Reception, dinner team and breakfast. Great breakfast. Large comfortable bed. Swimming poola bonus.

Dinner was just ok but not as good as it might sound. Options for walking out to a restaurant - zero. Best if you have a car - I didn't. No rarest buses at Telford Central train station.

Staff were lovely and helpful Food was very nice

Leisure facilities in particular the changing rooms are ready for a refurbishment Paying £10 to park!!!!

Enjoyed a delightful short stay and a delicious breakfast.

Insufficient seating in the lounge area.

Room and restaurant

Heating system

Staff very nice and helpful Breakfast was good well cooked and tasty, was enough for me but there is little options for veg/vegans and feel cereals needs improving Great location to the shopping centre which is across the main road, a few mins walk away Down side is parking is expensive, guests should be discounted £10 per day is alot when theres is evening free parking off site Room was too hot though did have aircon and a electric plug in fan Cleaning could be improved from general use Good quality of toiletries Hair dryer, iron with ioning board and kettle in the room was provided

Cheaper parking, guest shouldnt have to pay so much Room temp, was too hot Would like to of had information about what facilities guests can access eg, onsite gym, pool, salon experiences and leaflets about local places of interest

Breakfast was very nice and hot, the bed was a little hard for me.

I didn’t expect to be charged £10 for parking, on my previous visit it was free.

Everything!

The receptionist was welcoming, polite and helpful

The room wasn't well lit at all. There were no complimentary bottled water. The welcome note in the room stated breakfast at weekends is from 7pm. We went down at 7:45am to have breakfast first before getting ourselves ready for a burial we came for. After paying & shown where to get the toast & drinks, there was no hot food. After enquiries we were told breakfast starts at 8am. We could not wait so went back to our room to get ready for the burial & checked out on an empty stomach. Rather very disappointing.

Breakfast service was great, Luiza was very gently during the 2 days there. Bar also pretty ok.

It was cold, all over the Hotel, in the room too, heating plug off after 21:30 and in the morning starts too late. Room and area very cold.

Breakfast, dinner and bar area were great, as were Christmas decorations.

I found the temperature a bit chilly around the hotel, room was fine

Good room , comfy bed and a decent bed

Double glazing would have kept the traffic noise out. Bar prices a bit on the high side

Clean room and comfortable bed Good breakfast

We couldn’t control room temperature in some rooms and not possible to adjust air conditioning. It was too cold when I stayed.

Perfect for travel by train, staff exceptionally helpful and pleasant and excellent breakfast and dinners too.

Can't say anything springs to mind

Room

Some confusion over my room on the system & the room on my keycard

Free parking, clean bed, and bathroom.

There is no water bottle in the room or at least an alternative. No body shower in the bathroom. Slamming corridor doors that didn't allow us to have a good sleep. Rooms had a link to adjacent rooms with the door that were barely secured and with a good kick that could be open. Some old stains on the furniture in the room look awful. The receptionist didn't bother to ask about our room at the checkout. I don't think we will be coming back.

Breakfast not great

The reception couldn’t seem to help when I asked about my early check in on a “special request” I had a confirming email informing me my check in was between 12-13h00 although this wasn’t the case on arrival. The breakfast staff were very helpful and accommodating.

Requested early check in but was denied

Rooms were very clean and were absolutely perfect

We arrived 30 minutes early to our booking and were unable to check in despite us being there for work. We asked if there was somewhere that we could change and was told the changing rooms. We walked into the changing rooms that were absolutely filthy, and were greeted by naked old men drying themselves off. Not a nice sight if you have a young child which luckily we didn't. We will attempt to stay at this hotel again, but over the past 2 experiences we have had whilst staying here our expectations have not been sufficed considering it has a 4 star rating. I would personally like the manager to contact me regarding this so I can pass on my concerns directly to him/her. Thank you

A great location x close to the train station and town centre Clean good sized rooms .. food was great x and great price The staff were friendly.. it was like a home from home experience.. I will definitely be back x

There was nothing I didn’t like

Staff were very helpful polite and friendly. Room was great very comfy. Will use again.

Nothing we didn't like all good