El hotel tiene buenos estándares de limpieza, pero la ubicación no es buena, prácticamente no tiene playa, no hay restaurantes ceerca, právticamente no ha donde caminar.

No tiene buena ubicación No tiene playa El servicio de aseo y el staff es bueno

I love room 108 for the seaview! 208 would have been better because it's on the second floor. The facilities are great for the price. San Luis and Rocky Cay have the best beaches in the island. There's a private little beach in the property which is really cool. The coolest part of staying on the property is the fact that u have access to the other 3 facilities on the island with a bracelet that they give u at the hotel.

The ac unit could have been better in 108 but other than that, it was a great stay. The ac blew but I feel like it didn't blow hard enough.

Todo

mala atencion nos tuvimos que cambiar de Hotel de la misma Cadena

la habitacion, el personal

La habitación que era vista al mar y es real. Solo hay dos y la vista al mar en su minirestaurante.

Los alrededores no es agradable ni la ubicación ni el sitio donde está. Se ve mucha suciedad. En el sector no hay lugares cercanos para comer.

Location was decent, room was good size& clean, breakfast was good.

The photos of the front were not what you find at the place, some staff really unaccommodating to English speakers. Head up to anyone staying near the beach, every restaurant/bar (except the sister hotel) closes at about 6pm which was really annoying. Really loud music playing most of the evening a few doors down, at least until 10pm each night

The rooms were clean and the staff were friendly,The Wi-Fi quality was acceptable. However the choice of food for vegetarians was rather disappointing also the description of the place was not exactly as it turned out to be

Quiet and intimate , guests were cool.

One staff member was particularly nationalistic. Spanish is not my first language. I did not expect the staff member to speak English. However, I did expect a willingness to accommodate a non-native speaker. I always approached the staff member with my translation application. The staff member refused to use it. She would respond in Spanish only, despite several responses of 'No entiendo." Issues that I saw get resolved between this staff member and native Spanish speakers differed greatly than my own interactions.For instance, I broke my bracelet indicating I was a hotel guest. I saw those same staff member replace Spanish-speaking guests' bracelets immediately. However, when ot happened to me, it took approximately 40 minutes to resolve, and only because a guest who spoke English and Spanish intervened. I think San Luis Place is an excellent place for native speakers. For English speakers, specifically Americans, I would stay away. The one nationalistic staff member ruins the rating. Including her, I would give San Luis Place, 0.5/5 stars. Excluding my interactions with her, I would give 4.5/5. The one staff member was very anti-English, as seems to be the norm for the Colombian attitude towards the native English population they have colonized since 1970. Of you are a native Spanish speaker, San Luis Place is for you. If you speak English, and specifically if you are American, stay somewhere else that is more friendly to foreigners, because San Luis Place is not for you. With all of that said, I will say, despite the staff, the other guests were absolutely lovely. They were mostly from Chile and Argentina, and some of them have become dear friends. The guests were super cool. The staff, except for one, were too; however, that one staff member is enough reasons for Americans to take their business elsewhere.