Tru By Hilton Longview
About this hotel
Nestled in Longview, this lovely hotel for R 1,385 per night is a great choice for your next trip. Tru By Hilton Longview is located in Longview. With a shared lounge, the 3-star hotel has air-conditioned rooms with free WiFi. Guests can have a drink at the snack bar.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
TV
Wheelchair accessible
Gym / Fitness Center
Map of Longview, TX
Reviews
4.1/5.0
Excellent(238 Reviews)
100% verified reviews
10.0
Clean and decent price
Nothing
9.0
It was clean, lobby was cozy, accessible to many locations, loved the welcoming on the TV and that it was a large screen with many viewing options. The bathroom was well lite and the shower was amazing.
The property was great however I found the bed was very firm. I have back problems so I wasn’t able to sleep. That really is the only reason. Otherwise the stay was great.
10.0
This is a great hotel that real addressed many of the problems I always find in other hotels. The rooms have a great design with hooks and open clothes hanging bars (no more drawers and closets). The bathroom is perfect, nice extra-large (but not excessively oversized) shower, good lighting. The lamps in the room were great and versatile (you could angle them to shift the focus of light). The windows had both a light curtain layer and a black-out curtain layer which was great for sleeping. The A/C worked well and quietly. The lobby had a great game activity area with a nice snack bar (I liked that the snack bar was there even though we didn't buy any snacks... but maybe next time we will). The complimentary breakfast was delicious.
Nothing major. (1) the entry driveway from the main road is easy to miss, and if you miss it you have to cirlce around the feeder and come in through the Wal-mart parking lot.... kinda awkward but really not that big of a problem. (2) I wish the hotel design had a more central stairway. When my room in on the second floor, I'd rather not wait on the elevator. I could easily just walk up the stairs... except the only stairway is way at the far end of the hotel.
10.0
The staff was great everyone was very nice and the house keeps lady Ms. Janice was very very kind and sweet 👍
Everything was excellent
10.0
We enjoyed our stay.
No fresh towels, I had to go get myself.
6.0
The location was good. The breakfast was good. Room was nice.
When I went to check in at the front desk the lady was very rude. She said I had not paid when I paid before I arrived. The process was long to confirm that I had in face already paid & after that she continued to be rude.
9.0
everything
nothing was wrong
1.0
The location was nice but the individual who checked me in was by far the most unprofessional, rude person that I’ve dealt with in years. I travel nonstop for work and I would rather go to a motel 6 than deal with the people at this property. Acted as if I’m inconveniencing her by checking in.
The staff!!!
7.0
New build, snack counter at the front desk, along with complimentary coffee and citrus water downstairs. Room was comfortable and modern, AC worked well, and toiletries provided seemed more upgraded than other places. Parking was easy. Breakfast was well-rounded with some good choices!
One staff member was very short with us; called and asked if we could have towels brought up to our third floor room and she told us she was too busy and asked if we could go down and get them instead. This isn’t overtly rude, but subpar customer service in my opinion. She did not smile once. Other staff members were more pleasant.
Our room was cleaned, but it needs detailing, specifically in the shower corners and along the edges - mildew was very apparent.
10.0
location and cleanliness
no dislikes
10.0
Great Manager and customer service.
It was all great !
10.0
Great location. Nice clean property.
No swimming pool. For the location to be a Hilton with no pool. Is not a great way to hold up the name.
1.0
Nothing
I didn't get to stay. It was closed, there was nobody to let me in...ya'll took my money.
10.0
I loved the cleanliness!
nothing I did not like
9.0
New build so it is still in good shape. Area is quiet and very close to shopping and dining options. We also appreciated it being close to Longview High School (we were in town watching our hometown high school baseball team play Longview in the playoffs) and needed to stay the night. Therefore, I would recommend this location for anyone needing to stay in a hotel for events at Longview High School.
Just slightly irritated by the young man who checked us in. He did his job but was listening to a video on his phone and was responding to it facially and with laughter while he was waiting on us. Just felt like we were second on his priority list.
10.0
clean environment, nice breakfast
n/a
5.0
ok could had more slecetion and no orange juice, was tolf it was sold out.
first room we was given tv did not work
7.0
I liked the facility and vibe.
I didn't like the beds because they weren't really comfortable. I also didn't like that the decaf coffee was either cold or all out and I also had to let front desk know that the eggs were all out.
10.0
Clean, food was edible
No soap in sjower. The containers are disgusting. Soap container in shower was empty. Smsll soaps are more sanitary.
10.0
the breakfast
clean and friendly staff
10.0
I like that the property was around a lot for stores.
Not having a swimming pool .
10.0
closet to our home .
3.0
The breakfast wasn’t great! The eggs tasted like paper, the pancake machine was broken, and breakfast that they did have out went pretty quickly and wasn’t restocked.
Both breakfast and staff could have been more pleasant. The staff wasn’t friendly at all!
10.0
clean, comfortable and very nice!
there was nothing we didn’t like
3.0
It's a nice looking hotel
My stay was horrible..Ist: when I arrived someone was already staying In the room they picked for me 315, 2nd: The staff was nunsulant about itduring check in.. the conversation went on and on I wasn't accommodated I was put on the 2nd floor was told there wasn't anything else I basically had no choice. When i specifically asked for the 4th floor when i booked my room, called 2 before to make sure everything was good "during" the call i was moved to the 3rd floor "supposed" to be at the end of the hall. But like I said earlier someone was staying in that room I walked in a seen it myself After that I was moved to the 2nd floor 214 which is latterly first door you see from the elevators ( what part I don't want to be disturbed by someone walking over me and hearing the elevator for 2 days) what I didn't want or need it's was exactly just that above us kids playing bumping dropping things and hearing the eleva6evetutime someone got on or off the whole stay!!!! 3rd: Only 2 pillows on a king size bed smh....had to go down stairs to warm up food, had too call 3 times for towels, housekeeping never ask did we need room service, had to put trash outside of the door, 4th: There was only one staff out of 5 staffs that was trying to be decent about the situation. 5th: Was told the manager would be in the next day come to Find out she want be in till Monday morning...there under new management and the old manager was trash I was told by staff. .6th: .so I'm yet waiting to talk with her for a reimbursement for my 2days of Bs. 7th: May I add the breakfast "pancake machine cute but they should have had 2 because the line was long after sitting in line for 30.mins to get pancakes by the time it was my turn more mix had to be made to go in the machine another 10mins or so. I hope new management do what it takes to run a nice hotel.
FAQs
How much does this hotel cost compared to others in Longview?
The average price for a rental in Longview is R 1,608 per night. This rental is R 223 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Tru By Hilton Longview. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Tru By Hilton Longview pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Tru By Hilton Longview?
We found 9 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, smoking allowed, and parking.
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