Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was somewhat unhappy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The management company set us up in this cabin after the one we had originally reserved had bats in the attic.

While I certainly appreciate having a place to stay and the flexibility, this was not a great cabin. It wasn’t bad, but just wasn’t very comfortable. We found ourselves ready to leave fairly soon after we arrived.

The location isn’t terrible, but not ideal. It’s a 35 minute drive to Gatlinburg. There aren’t many restaurants in Cosby. To some that’s a selling point, so if you’re looking for something remote, this is it.

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was somewhat unhappy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The management company set us up in this cabin after the one we had originally reserved had bats in the attic. While I certainly appreciate having a place to stay and the flexibility, this was not a great cabin. It wasn’t bad, but just wasn’t very comfortable. We found ourselves ready to leave fairly soon after we arrived.The location isn’t terrible, but not ideal. It’s a 35 minute drive to Gatlinburg. There aren’t many restaurants in Cosby. To some that’s a selling point, so if you’re looking for something remote, this is it.

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Not clean as it should have been and very few features worked or in bad condition. Projector not centered and aligned with screen. Theater unusable. Air hockey table in bad condition. Dirty towels left in two of four bathrooms. Tub full of dirty towels on first floor. Pool was not clean. Adjacent restroom unusable.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I found bed bugs in my bed took a photo and video. Maintenance came and said are you sure it’s not a stink bug. I uploaded the video and photo to a link they sent me and I’ve yet to hear anything back. Overall I enjoyed my trip we went to Gatlinburg which was a 36 minute drive and stayed during the day and evening. The cleaning staff left trash in the bathroom downstairs from a prior guest and also the dirty sponges they used to clean. I didn’t call about that because those were minor. The hot tub was nice the pool was freezing although the thermostat said 80 that water was nowhere near lukewarm. It was my birthday I was just trying to enjoy myself didn’t complain about anything but the bed bugs and jacuzzi/pool. The cabin can sleep quite a few people but there is only one table so playing games wasn’t easy to do.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I found bed bugs in my bed took a photo and video. Maintenance came and said are you sure it’s not a stink bug. I uploaded the video and photo to a link they sent me and I’ve yet to hear anything back. Overall I enjoyed my trip we went to Gatlinburg which was a 36 minute drive and stayed during the day and evening. The cleaning staff left trash in the bathroom downstairs from a prior guest and also the dirty sponges they used to clean. I didn’t call about that because those were minor. The hot tub was nice the pool was freezing although the thermostat said 80 that water was nowhere near lukewarm. It was my birthday I was just trying to enjoy myself didn’t complain about anything but the bed bugs and jacuzzi/pool. The cabin can sleep quite a few people but there is only one table so playing games wasn’t easy to do.

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was somewhat unhappy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: This was our family first time doing a cabin trip and I was not impressed with indoor pool beauty, starting with the FOR SALE sign when you enter the driveway. The check in process was not a smooth as they made it sound , took forever to get a code sent to us to even get in and also to have access to the pool , very bad communication with the owner/manager . The property was not properly cleaned as food/ food residue was left all in the microwave and refrigerator. The sheets were not clean and the carpet was disgusting. I highly recommend installing some hard wood floors, more sanitary. The cabin is very outdated needs a lot of renovations starting with the light fixtures that are dated back to 1908. I honestly would not recommend this cabin to anyone. As far as activities for the kids and family we were very accessible to Gatlinburg area, lots to explore in that town. Another thing please communicate with your guests when random persons show up asking to clean your pool the day before your about to leave, very sketchy. FYI.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great place to vacation with Family!

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was nice but dated. We checked in an hour and half late because the cabin wasn't ready. After driving 10 and half hours we had to find something to do. Only 4 of the 8 lights in the kitchen worked. The refrigerator had broken shelves and you could adjust the heat on the indoor pool. The carpet was dirty and it was stains on the wall. The scenery was nice. We still had a great time.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Great location. Clean. Had to call maintenance staff 3x’s. Projector not working/not lined up properly, hot tub needed more water, and the grill was not hooked up properly. Lighting was scarce in kitchen, laundry, and common room. Small tv in common room. Fun and clean indoor pool.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was clean. I was somewhat unhappy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Staying at this location was not great but only ok. Cabin is too old. Limitation of bathrooms ,2 at this cabin. Carpet is too old. Swimming pool was too cold and it’s takes a day to heat up. No any natural view from cabin, it’s just in flat surface in wood.

Rating Details: The property manager was adequately helpful. The vacation rental was very dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Very disappointed in this property for the price...the pictures do not adequately reflect the true condition of the cabin. Management wanted to make things right but you can't correct holes in the couch, dirt along edges of carpeting, old shower curtains that have stains, etc. The cabin needs to be emptied out and have a deep massive cleaning including curtains being washed and the yard cleaned up. Huge disappointment for the price that is charged.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was nice, clean,and plenty of room.

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was very unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Experience was HORRIBLE. During our entire stay we had NO HOT WATER!
Maintenance was dispatched 5 times during our stay. We showered
In cold water. The dryer kept shutting off as well which left us having to travel 6 hours driving back home with wet clothes. The cabin had 3 jacuzzi tubs which didn’t work and the pool isn’t heated as listed either!!! I Paid 1700 dollars and was only refunded 200 dollars and no apology was given nor was I contacted by management to follow up I was told they didn’t have a manager on duty our entire stay!!!! I WONT BE RENTING HERE EVER AGAIN!!!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: All features worked My kids loved it we had a beautiful Vacation I do plan to revisit this cabin In the near feature Lots of fun things to do i do preferably you stay at least 4 nights to enjoy the full cabin

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: When my friends and I arrived, it was apparent that housekeeping did not do their job properly. Housekeeping had to come and fix several issues, which took a few hours. That took away our ability to be comfortable because we could sit anywhere or even start to unpack our stuff until the cabin was cleaned properly. Also, it was freezing the whole 3 days we stayed. It's like the thermostat was broken or something. Other than that, the cabin and the amenities inside were great!

Rating Details: The property manager was very helpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: So this particular cabin had many many issues. The pool was cold the entire stay and was called about multiple times. None of us could swim. Upon arrival the grounds were dirty. All bed linen was dirty and had to be returned for cleaning. The toaster didn’t work properly. The cabin itself was not clean. The previous renters were smokers and it appeared that’s what the second and top floor were used for. The furniture needs secured as well as it is dangerous if their are small children in your party. The downstairs bedroom had jagged edges on the broken bed post which could have hurt my grandchildren. The jacuzzis needed serviced a few times why were there. The theater was not great either. The screen had to be readjusted and plan on no surround sound, not the experience for a theater room. The cabin is severely outdated and the air hockey table should absolutely be removed and not used in this house as it is unfixable. The positive in this was that I was in constant contact with the office and they tried so hard to make it right. Would I stay here again maybe but doubtful and I definitely would never choose this particular cabin. (Indoor pool beauty) for the amount of problems we had it was severely overpriced. Again the office worked with me to make things right. Therefore the stay was unenjoyable but I am thankful to the office staff for trying to correct the issues at hand. This cabin needs an overhaul for sure.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Best cabin trip yet.

Rating Details: The property manager was very unhelpful. The vacation rental was very clean. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Cabin was nice overall but we could not access the pool our whole stay which was our only reason for choosing that cabin, compensation was nothing compared to what I actually paid and never spoke with management only a text message from someone else relaying the message from them. I would not stay again.

Rating Details: The property manager was very unhelpful. The vacation rental was clean. I was happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: It was all about the customer service! Not good at all. Due to ice and snow electricity at our reserved cabin was out. We understood and got a hotel for two nights. There was Never any personal contact with Elk Springs. They sent a simple text to inform us and that we couldn’t check in. We were 7 hours from home! I never got to speak to anyone. The 3rd day we were to check in I had reservations for a show, a family of 13 and we wanted to check in early. I was willing to pay and knew no one else had been in our cabin because there was no electricity on previous days. All my text kept saying was we had to wait till 3:00 pm. To check in. That didn’t make sense to me. I pleaded over text because they wouldn’t call me back. At 3:00 we were sitting outside our cabin. No one would give us our code to get in. Long story one from Elk was communicating with housekeeping! Our cabin wasn’t cleaned and when we got into cabin there was no heat. It was obvious the cabin never was cleaned after the last renters checked out. We paid over $6,000 for 4 nights...you’d think the customer service would have been much better than this! I still have never talked to anyone. My adult daughter got through but she couldn’t really do much. What a disappointment for Elk Springs. I was reimbursed for the two nights but I can think of many ways Elk Springs could have gone the extra mile- seems their communication with housekeeping and clients needs much improvement. This is our 4th year renting from Elk Springs. Guess it’s time to move on to another company. Wonder if the owners of the cabins knew this happened or would like this kind of experience.

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The rental is advertised as a non-smoking cabin, but the entire place wreaked of cigarette smoke, especially one of the Kings rooms on the second floor. The red carpet is disgusting. There was dried feces or vomit on the wall and floor in the pool bathroom, garbage on the ground surrounding cabin outside. Theater room was not working upon arrival. First maintenance man who came was nice, but wasn't wearing a mask. A second one came back the next day to fix it, he also was nice, but no mask. Pool had cigarette buds floating in it, which was odd because we weren't allowed to use the pool for three hours after checking in because they had just cleaned it; you missed the floating cigarette buds. Other small things: windows are filthy and have a film of dirt on the outside of them, all the decks need to be sprayed down, TV in one of the bedrooms didn't work. Trip was good because of the company. Don't expect luxury when renting this cabin.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great time here, especially swimming and watching movies!

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: At first glance the property was ok. when we moved the couch because the remote fell behind, roaches came from behind. The grill was not cleaned. They give you a "starter pack" which suppose to include tissue for every bathroom. it was not tissue in every room. The air hockey table was broke so you couldnt use it. It was no notice given about the hockey table. The theater room could only use the cable which barely had channels. There was no HDMI cord to hookup anything else to the theater. The room on the top floor (attic) was extremely hot and no air was coming out the vent. so the room couldnt be used because of that.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: No major complaints. There was some trash outside of the cabin and a couple of holes in the air hockey table, but everything else was great.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The idea of a cabin with indoor pool experience for the kids turned out better than we could imagine. An outdoor beach experience INDOORS during this time when social distancing is still expected. The INDOOR POOL BEAUTY cabin was spacious, filled with the promised amenities, close enough to grocery and shopping needs but far enough from the hussle and bussle of the city. Customer service was available and very good. I'm already planning another visit to Elk Springs.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I thought the location of the cabin was perfect. The cabin was clean, comfortable beds, private pool was clean n heated. The furniture was nice. The jacuzzi was placed outside in a perfect spot. The cabin overall was amazing. The refrigerator leaked water a lil bit n took a while for it to get cold. In one of the bathrooms uo stairs..when u flush makes a terrible noise. It disappear after a few seconds. But other then that, i would definitely book again!!

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We rented the cabin for the holiday, we wanted to have a good time.The cabin was very nice and big but had a lot of issues since day one.The hot top and tv weren’t working ,It also had electrical problems .

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was incredible it had a nice indoor pool with the hot tub steps away right outside. We did get a chance to use the theater room lovely! We definitely enjoyed this cabin.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Although we enjoyed our getaway with family, this property needs a lot of work

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We loved the cabin Indoor Pool Beauty everything was perfect besides the t.v. in our bedroom didn't start working until late Saturday night around 12:00 so couldn't watch cable in bedroom and the gas in grill tank was 2 low 2 grill out hamburgers on

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We love, love, Loved our cabin, definitely will be getting another one next year. Awesome service and very clean. Thank you Elk Springs!

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We were very excited about our cabin. We had a group of 13 people 5 of which were kids. We chose Indoor Pool Beauty for the pool and theater room. When we got there everything seemed pretty good at first glance but we were wrong. The pool was filthy and green and full of hair. The washer and dryer were both broke. The fridge leaked. The tv was broke and hanging towards the floor. 2 of the 3 couches are unusable. The kids feet were black from the floors. The jacuzzi tub shot out hair and dirt when turned on. In a bathroom meant for 10 people there was one towel rack. When called they were not helpful. They reimbursed us only for the washer and dryer. We were unable to speak with a supervisor because they were “never in”. Do NOT waste your money! They need to clean and maintain their cabins.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was a really enjoyable week with the family. We had a good time at the cabin. We had a few issues that needed to be taken care of by maintenance. The issues were dealt with quickly and professionally. Furniture was a little worn and pool area was a little dingy looking. Other then that cabin was clean.