Храната

Липса на климатик в стаята.

Условията са прекрасни

Много шумно

Perfect location, good food, excellent facilities, kind staff

Should be more children friendly programs

The pool was not clean, small choice in the restaurant. The afternoon snack was ridiculous, bisquits, leftovers from the breakfast and absolutely nothing proper for my 2&4 years old kids to eat. No toys in the kids center, the animation is for 4 year olds and older, so what were the others supposed to do?

Spa was nice. Room was cosy.

There was no information of the ingrediants of the food so we can see which is gluten or diary free. There was no pillow suitable for a 3 years old child.

We liked the friendly and thoughtful staff, the pleasant surprise of white wine in our bedroom, the cleanliness, the spa facilities, the food buffet and the breathtaking views of the Pirin mountain nearby. An absolute recommendation!

The room was clean with nice balcony view. Staff was very friendly and polite and the food was fine. I haven't tried the beer from the all inclusive menu, but the wine from it, especially the white one is with very low quality, try the rose one instead. 5 star for the sauna facilities and the gym as well as the massages.

There was a dog in the next room and although it is advertised that the hotel has soundproof insolation, this isn't true. If you are not with your family and you don't have kids or pets and you want a quiet place I can't recommend this hotel. The only aternative is to use ear plugs to sleep or you can easily hear your neighbours singing at 2 am in the morning or the dog from the opposite room barking. Both spa pools are just to sit in them, so if you would like to swim or to be more active in the water you can't do it. In general, this is a very nice 4 star family hotel

Amazing rooms, amazing restaurant, SPA, wonderful mountain view. Everything you need to have a rest or vacation - you will find at Ivan Rilski hotel.

the service was brilliant , we got upgraded which we really appreciate and the whole stay was great

The one-bedroom apartment in the villa was large enough and nicely equipped with utensils. It was warm and sunny. The pools were a little bit small but the water was nice and warm. The massages we did were very nice! Food was plentiful and varied both for breakfast and supper.

The villas are separate from the spa area so in the winter you should dress at the spa center but we knew that in advance so it was not such a big problem. At first we received only one key for the apartment which was difficult for three people but when we asked we were given another one. Then one of the key cards stopped working so we had to do a number of trips to the reception until it was finally fixed.

the spa area and outdoor pool is very nice probably the best I’ve stayed in. the food was good rooms was nice.

even with no heating on the room is to hot. we had to sleep with the window open. the shower in the room was terrible the lights in the wc to the lobby are on a sensor that switches off every 10 seconds so you either sit in darkness or continue to wave your hand.

We liked the outside pools.But we would liked more if they were opened every day. If you have a stay of a few days, it is possible that you will not be able to enjoy them.

I bought an all inclusive stay for the new year. Apart from the three meals a day, nothing was included, not even a bottle of water. The staff told us laughing: you have to pay. They don't have a minibar, nothing... On New Year's Eve, after the fireworks, when we returned to the restaurant, there was nothing left: no food, no drinks. If you didn't eat until midnight, you were hungry. If you wanted to drink something else, you had to pay. This is not all inclusive. This is theft. I didn't get what I paid for. You fool yourself once, the second time you don't come again. You feel fooled

The employee was helpful. On our last da, they offered us a new room in the main building.

The villa was 100m away from the restaurant and the SPA. If you are going there with a little kid it is not easy to redress and dry the hair each time. Ask for a room in the main building.

The food was perfect. Location is great and the stuff are great

The playground for the kids was very dirty and small and the staff there was not that kind.

The spa is spacious and very pleasant. We especially liked the outdoor pool and jacuzzi with warm water - perfect when cold outside.

Perfect location, good restaurant, very tasty and qualitative food. A little bit far from center of Bansko but this could be an advantage if you need a quite place. SPA is very good, sauna, Jacuzzi and nice inside and outside pool. Parking in very good conditions.

The personal from restaurant is not very well prepared in case of a problem, we had an incident (sea shells were not clean properly, had a lot of rough shells between them and I broke a tooth in the shell), tthey did not withdraw the product as they should and they didn't even pay their apologies just look at me and smile. The bathroom in the 101A villa need some improvements, the mattress was a little old and need to be change. SPA is full of very little children, very loud and is more a playground than a place for relaxation - no rules at all.