The facilities were amazing! The staff outside of the premier area were so helpful. The hotel was beautiful, the food. The pools and swim up bars a blast.

The premier receptionist was not helpful at all. She just processed the paperwork and that was all. We asked about dinner reservations for any of the restaurants and she told my e all booked, sorry we can't help. We paid for the experience for nothing. At this point we will not recommend.

Beautiful, well kept campus. Pools were clean and beach was well kept.

Airport shuttle that was ordered through the colonial resort dropped us off at the palace resort instead. Spent an extra 30mn finding out we were at the wrong location and had to wait for the shuttle bus while hungry and exhausted. Check in left us with minimal info about their resort and that we can only stay in the colonial area, according to all the bartenders and staff who were continually rude about letting us know we didn't belong. They only have 3 kayaks for rent for thousands of people and not enough beach chairs. You have to be on the beach by 7am or you're out of luck. Food was horrible at the buffet and in the restaurants.

it’s clean and pretty.

i think the food can be better

clean

beds to small and mold in the room

The location of the hotel.

The rooms had black mold and strong mold smell. We could not pick our restaurant of choice for dinner since they were already all booked weeks in advance. We were stuck with the buffet all week.

THE STAFF!!! everyone was so nice!

the buffets, the food was vague. We much rather have door from the snack bar by the pool or room service!

The wait staff at restaurant are exceptional. Francisco was amazing

We booked 2 rooms for 5 people, and when we got there they said we booked for only 3 people and wanted us to pay an additional amount that costs over the original amount for 3 people!!! Rip off!!! And the reception lady did not know we spoke english and she was laughing about us having to paying more to her manager!

venue and resort is simply beautiful

Barcelo did not honor the booking.com price and reservation. They double charged me, currently disputing charge. Scam!

We did have a great time at the Barselo Colonial. The property is enormous and you have to walk a lot but for us it was positive as my kids love that they have so many activities. The property was clean and well maintained. The resort was full but we did not feel it (only at the breakfast). The beach was very long and pretty big. There are a lot of additional activities that you have to pay money to do. Food was good, however, we were not impressed with the ala carte restaurants.

The beach had a lot of seaweeds. They tried to clean it but mostly of the times we cannot go in the evenning and just enjoy the ocean, as the beach was covered. The room was not impressive. Definetly required an update. The selection of restaurants was very limited. We were able to eat at two restaurants as other were booked. I was not impressed by the food at all.

If you’re traveling first time and with young kids beware of this place. We had so many bad experiences at the property. They have a service where they provide a baby sitter. We booked the baby sitter days in advance as we had some dinner reservations. The sitter didn’t arrive. We called the hotel and they had no record of our sitter booking. WE had to produce proofs on our end to convince them we indeed did book a sitter. All this took an hour and we were 1.5 hours late for our dinner reservations. No apologies nothing from their end. We should’ve have known what we’re getting into. As soon as we booked, I had some questions and called them 100 times and they never answered the call. When we arrived they moved us to different resort with no prior notification. This new resort was far away from all the things we had planned. After talking to booking.com the resort manager called us and gave us some options that didn’t work for us that time which made him very angry and he was rude to us. We didn’t want to deal with him again and further spoil our trip. The resort hardly cleaned our room 3 times out of the 7 nights we stayed there and that too after calling them multiple times. We had a baby and at least needed the trash to be cleaned daily as it contained dirty diapers but they cleaned it only after multiple request. We didn’t have a comforter / blanket for first 3 nights of our stay and was provided one only after several requests. Then they messed up our sitter booking which caused a delay for our dinner reservations. This delay also messed up our other plans that night and next day. This whole trip was totally opposite of relaxation we were expecting to get. Instead we spent our time calling front desk and booking.com to get basic necessities. However, we raised our concerns with booking.com and they were able to help us. I will continue to book through booking.com.

Beach and all the activities

No premium liquor at the pool bars or regular bars, only available part of the day. Mold on the bed skirt in our premium room.

The property is beautiful. The staff is welcoming and very accommodating. The meal offerings were varied and delicious. In short, Barcelo Maya Tropical offers guests a perfect all inclusive vacation.

We thoroughly enjoyed every aspect of our stay.

beautiful environment, great rooms, gorgeous ocean views

no negatives

property is massive and very clean

lots of saved chairs so hard to get a seat by the pool or on beach unless your up at dawn to save a chair

everything!

the restaurants for dinner were not in line with rest of services and standards.