The staff was friendly and helpful, breakfast was tasty, and the water zone was great with different types of sauna and pools. There was also a bar where you could order food.

Some facilities didn't work like a woman's toilet near the pool, but it seems like a temporary issue. Also there was wierd smell from outside, maybe smoke from the boiling room, not sure. Although that wasn't very noticeable. In general it was good

The breakfasts little quantity

Aqua park

Berkfast

great to visit the aquapark and everyday use of fitness centre.

It is a great ability to swim and visit fitness hall.

Breakfast was not the best.

It is very hard to say if we liked anything.

Cleanness and many other things!

The room, the bed and the balcony was good. Car washing in front of the hotel)) Reception was supportive.

1. One of the worst breakfast, unhealthy choices,no water in bottles. 2. Room service asked to go down to take the plates but it was solved by the reception 😂 3. No elevator and nobody to help with the luggages. 4. The SPA, sauna they start switch on when people are already there. During the day mess up, payment system need money with you, no room number service.

Hotel really clean and room was comfortable and big , inside swiming pool is good and my child really injoy swiming. Reservtion was kind and helpful

aqua park is old and the slide is not standard i tried one of that and i have pain in my neck and back, breakfast is really poor ,the space for breakfast is very small, I asked them to bring bottel of water but they didnt And tell me you must come to restuarent and buy it

Great pool facilities. Good breakfast. Very helpfull personell.

The hospitality of the staff specially at the reception

The ac is not that cold even we have requested to increase it.

All fine :-)

Location is a bit out of town (nothing really around)... with one of the taxi apps (e.g. ggtaxi) it is 15-02min / 2 Euro to the center.

Our stay here was amazing! Sona from reception was an exceptional employee and gave us one of the best services I ever had. She is so positive and pleasant to work with right from the beginning until the end of our stay. It was my birthday and she definitely made it more special. The place was very clean! Room was at a great temperature with the weather. The pool was clean. Breakfast food was great. Sona and the staff helped my fiancé with my birthday surprise which I will attach photos.

The only negative I can say is that it is off of a highway with no walking distance to stores.

Friendly staff Clean Pleasent breakfast ( though cafe staff was not as friendly as others) Relaxing pool

Location is a bit far from centre

the staff, the boy named Roberto very professional and very friendly the room very spacious and clean

They do not have an elevator, if you have a large suitcase it is complicated The bathroom did not have gel and shampoo, it was very late and I did not ask

This is not a hotel but part of a larger Spa-center and recreational pool. There are many activities to be done on-site and that is the main advantage. There is a gym, an entire aqua park with several pools, both for adults and children as well as a Spa and welness center. Rooms are comfortable, well designed (as well as the atrium) and every detail is thought out. Typical of a 4 star hotel.

The main and the absolute minus here is the human interaction namely the hotel's personel. They're rude, uneducated and completely disorganized, bar a few exceptions. The 'security' personnel seems like they've come from the street from some shantytowns and behave like low-level thugs. They have no knowledge whatsoever at how to communicate with hotel's guests. The reception is also hit or miss. All in all, most of hotel's personel seem to be either under the effect of total ignorance or under their own fear. Breakfast although buffet is very poor. Choices are really basic and almost spartan-like. There aren't fried eggs for example but there is rosted chicked, yes, for breakfast. Horrible. All in all i would recommend this hotel to spend a one day in the Spa but that's it. Don't set your expectations high. It clearly ain't a 4 star hotel. It seems it was built and now it is managed by COMPLETELY different people. When i brought leftovers of previous guest's hair to the administrator of the hotel he answered 'why are you bringing that to me?'. That tells you everything. Other details: - No Wi-fi instructions in the room - There is a phone in the room but no way to call the reception since numbers aren't listed (1040) - The fan in the room №302 is extremely loud, almost broken.

very bad and very unprofessional staff

We enjoyed the pools and the complimentary breakfast. We had a lot of fun with the slides. My son loved their pizza and the room was pretty spacious.

The AC wasn't working in our room, we asked for help and they only sent housekeeping to "turned it on" for us, which wasn't the problem. They never followed up with the status of the ACs and we just kept the windows opened.