security system,the fact that only guests can access upper floors

no complaints

Cleanliness

N/a

Comfortable bed, spacious room, decent breakfast

N/A

Clean, comfortable, quiet and great location.

Nothing

De locatie was top. De kamer was ruim en de bedden waren goed. TV heeft een screen mirroring mogelijkheid.

Ontbijt had wat luxer kunnen zijn. Dus met vleeswaren, kaas en luxere broodjes. Geen WC borstel bij de WC.

Well equipped room, extra comfy bed and pillow. Breakfast was fresh and tasty All round fab

Nothing

Very nice hotel with short walk to train station. Staff was very friendly kind flexible and always ready to help ;-) ;-) ;-) Rooms are clean and comfortable. Thanks to SEAN for all room card preparation and also to release one room on arrival to allow us leave backpacks ;-)

No complaints at all.

Location and clean

No hot water Breakfast tepid

The breakfast was nice

The service when we arrived n then later at the bar..the shower was cold in the morming..we werent shown to a table at breakfast

Friendly staff. Very clean in the room and common areas.

The lights in the hallway outside our room was so bright that it kept part of the room illuminated all night. Not conjuicive to a good night's sleep. Room 1104

It was in an ideal location and was really well presented

Room was spotlessly clean and had everything we needed. There was free WiFi, Staff were really friendly and accomedating & wanted us to be as happy & comfortable as we could be. Had a lovely breakfast of sausage, bacon, scrambled eggs & beans, toast & marmalade. There were extra touches such as free magazines. We throughly enjoyed our stay & will return

The bed was a little hard for me

Super bien ubicado tienes todo cerca, la estación central de tren, los canales, el Bull Ring, la Biblioteca

Nada

Clean, modern, comfortable mattress, good choice of breakfast

Not much storage space, rather clinical dining room, no earl grey tea bags and no pastry selection for breakfast.

Quick and easy even if a bit busy

Breakfast was good, lots of choice and locations is very good close to bar and restaurant/clubs and not a far walk to bullring

The lifts are a bit annoying as when you press to go down, if someone’s pressed for the lift to go up it will continue going up and not helpful when in a rush and especially when there is 17 floors…

Location, value for money, cleanliness. Space in room & well planned out . Staff were happy, helpful and friendly. Breakfast had a good selection

N/a

Location value and excellent breakfast.

Access to the lifts was very poor due to the presence of a gymnastic competition which had a lot of teams staying in the hotel. Very slow at peak times

Location

Rude staff

Staff were all lovely and very helpful. Room was clean and just right for what we needed. B Bathroom was lovely. Breakfast was delicious. Location is ideal.

Great location with easy car parking nearby

Having to wait for lifts. Breakfast was just about ok - better on Sunday than Saturday

The hotel is at a convenient location. Facilities were clean and comfortable. Room was larger than expected.

Property was good but Ac wasn’t working properly I was mad in room

Location, breakfast is the best

Exceptional value, and completely exceeded our expectations. This is definitely the best hotel of this price range I have stayed in. We arrived about 10pm with our 6 and 9 year olds and we were all very tired and just ready for bed. We were greeted by a super friendly and enthusiastic staff member and we were over the moon to find out we were on the top floor. In my experience family rooms are usually in the worst part of the hotel so for us to be given the highest rooms felt amazing. The view from our room was incredible! The room itself was so smart and thoughtfully arranged. The bathroom was lovely. It felt very new. Super clean. Ironing facilities were a great addition I don't usually see. The beds were comfy and we all slept really well. We used the air con overnight which was very quiet. The breakfast was great, had everything we could need, plus a cool pancake maker which really amused my children. The boys were offered activity booklets as we arrived at breakfast, which was lovely. The staff member greeting us was so friendly, and the whole team on breakfast were busy keeping everything well stocked and tidy. The location is fantastic, so close to the canal, mailbox, library, so central, but really quiet, even on the lowest floor it seemed quiet. We were so impressed. We wished we had needed to stay more than one night.

It’s clean

The twin bed is not comfortable and a bit tiny