Location was good

Room was miles away and was small, corridors were dingy, external light shone directly into our window and the mattress was so bad we could feel every single spring. We paid a supplement for early entry which put the price up by £20 which I was happy to pay. However this meant the overall cost was extortionate for the quality when we got to the room

Very comfortable. Awesome room service menu, if you arrived late and didn't have time to eat out you would not be disappointed. The bathroom was huge and the tub was amazing as was the shower. Pleasantly surprised to find a steam iron and trouser press in the room, both were made use of. Another surprise was that it was pet friendly with folks taking their dogs for walks in the woods in which the property is set. The fitness centre was in full use in the morning and the view from a very powerful jacuzzi overlooking the woods has to be seen as words just don't do it justice. The staff were incredible, definitely my first choice next time I am in Newcastle.

The hotel is in need of an upgrade in the rooms, and the lifts .The carpets have been upgraded it's the fixtures that need updating but cost could be eye watering. However that said it's an amazing location with great facilities and deserves to succeed it would be a real shame if it didn't

Value for money

Could not open the window

It was all really good. We enjoyed our stay. It was very comfortable.

There was a large queue at reception with only one person on. Someone did arrive to help but it took about ten minutes for the help to arrive.

Lovely family friendly feel and everything you need at your fingertips.

N/A

Price and location

Hotel noise

N/A

Breakfast was gold.

Pool competition . Pool & sauna

Beds (uncomfatable) pillows too hard Overpriced food & drink Bath was dirty Kettle wasn’t clean Room wasn’t clean Outside was untidy Steam room was closed Long waits at times at the bar no staff around

Atmosfären. Trevlig och hjälpsam personal. Bra för stora sällskap då det finns mycket utrymme.

Frukosten var ok men kunde varit bättre med tanke på hotellets standard i övrigt.

The staff were polite. The breakfast was nice.

I booked this trip for me and my daughter and specifically wanted a few hours in the pool after our shopping trip however, upon arrival we were told it closed at 4pm which was obviously a huge disappointment. I was not even notified by email. Another thing was the room was very small and bed very uncomfortable. There was also a smell of damp in the corridor.

Excellent value for money. Clean and comfortable rooms. Short Uber ride into central Newcastle. Staff were accommodating to small changes to our booking. We enjoyed the Starbucks breakfast deal available in the cafe area.

Some building work happening in foyer during our stay.

Lovely welcoming lady called Rebecca on reception very pleasant friendly and helpful.

Clean and tidy

N/A p p p

Convenient to the Newcastle airport, comfortable room, with fan, window, kettle, and comfortable bed (everything one needs when traveling in summer).

I arrived after dark and the signs directing me to reception were not lit, so I ended up on the wrong side of the property.

Everything

Nothing

I paid nearly 200 for what I thought was a queen size room and there was an extra door damage to the doors not impressed. I have stayed there for 4 visits won’t be staying again

Comfortable room.

Duvet was very thin, and no spare blankets provided in room.

Dinner was nice, good location for me, staff were pleasant enough, really good shower.

Long queue at check-in, room was quite dated with various broken fitments and poorly sound insulated. Not really 4 star quality but fine for a work related stay.

the towels were dirty as well as the bedding.. which I asked to be changed.. thankfully it was changed

Very average should be better for the cost

Overall could improve

Cafe/bar and bedroom

Breakfast

staff (reception ) so helpful

The reception staff were no use to anyone

I booked on booking.com and in put my card details for my staff at work and then wouldnt let me pay over the phone ridiculous

Food was excellent. Got upgraded

Car park signage and road surface sub-standard

Bed and room nice.

Friday night being told they are closing bar at 10.15 kicked out the customers and made to finish drink in foyer.