I have never know a hotel to lock its doors at 10:25 and then having to stand there for 5+ mins calling to get the night Porter wasn’t a good start and that was only the beginning, when the night Porter opened the doors he then checked me in and shown me to my room which was wrong as I had selected a double room not a twin with single beds anyway I was that exhausted from a long day I just said it’s fine I want to get my head down, upon actually getting into bed the guy in the next rooms snoring was so terrible that’s all I could hear I tossed and turned for about 40 mins befor finally having enough got dressed and booked a different hotel at 23:20, messaged the property asking for a refund due to the noise, wrong room ect and got told we have a no cancellation policy and because the night Porter offered to move me to a room which I declined that there is nothing they could do.

the bed was lovely and large and very comfortable and the shower was brilliant

the noise from other guests bedrooms (thin walls) and the door slamming from closing of doors ..you need to rethink the doors you have . staff didnt seem bothered when we complained - the wifi was rubbish - telephone cable was a trip hazard - it looked like they had stopped renovations after they painted the walls and did up the shower room as the doors were in terrible condition and looked like the original wood stained effect from the early 1990 - there was no beds cabinet on one side of bed with a light and the place looked like a remand centre when we drove up

Good location

Rooms where noisy could hear every one else's conversations. Woken up with noise every day. No toilet roll holder. Light in room was only above the bed and very bright

spa facilities were an added bonus - staff were very efficient, friendly & polite

staff were very friendly room was big beds we’re comfortable and you could adjust heating to whatever temperature you wanted. Breakfast was delicious ( full english) plus toast.

Could do with a bit of updating but other than that no complaints.

very nice

very nice view

The way we asked for a room change sorted. View of golf course from the room. Meals very good

Breakfast could be easier to request certain items

Beautiful views, huge rooms, staff so friendly and helpful and polite. Quite amazing. Its a huge place.

It's tired. The carpets in the staircases and passages need replacing. But completely serviceable.

Wonderfully helpful and friendly staff, huge room, mahoosive car park, plenty of facilities on site (which I didn't get time to try). Cracking breakfasts.

The only thing I could fault seems to be an affliction many hotels suffer from. What is it with the bathroom toilet roll holder installation industry that they seem to think directly behind the loo seat is acceptable? I realise that the stretching contortions required to turn round and get some paper may help golfers warm up for their backswing, but for the rest of us it would be nice to be able to reach it without all that...

The bar is nice and large. The restaurant does good food. Used several times for work and always pleasant staff. Rooms are a good size with hot showers and comfy bed.

Nothing. Noise was the biggest problem but aside from this staff were not overly friendly, room wasn’t great or particularly clean (hairs over the pillows and dirty carpet)

Not really one to be bothered by noise but did not sleep at all until about 6:30am. It was new years, we are a young couple in our 20’s and had gone out ourselves. Unfortunately we were not aware of a New Year’s party happening at the hotel until we walked in else we would have stayed somewhere else. Music was blaring and thumping through to our room until gone 2am. Walls were paper thin and it sounded like next door were quite literally in our room. We could hear everything from them unlocking the door and turning the light switches on to other things.. Bar closed at 4am so guests began banging and smashing their way down the hallway. Tiny window onto what we think would be the roof over the kitchen, massive fans started whirring at 6am and didn’t turn off. We wasn’t expecting to hear nothing at all as it is a hotel on New Year’s Eve but this was extremely loud.

great value breakfast was excellent

was a lot more in the sticks than realised but this wasn’t a issue really …. rooms were very dated

everyone was pleasant but not clean. mould in bathroom

just very tired. needed a facelift

the restaurant

pool needs updating

good location and leisure facilities

dated and uncomfortable bed

The rooms where clean and tidy, comfy beds. The staff were friendly and the golf course was well kept.

Nothing to complain about

The food is quality The staff are so lovely . The bar staff friendly, polite. The lady on reception is just so lovely. Dark curly hair pity you can't clone her . Lol . Lovely lady. Polite, bubbly. We really enjoy our stays here

t .we did get kept awake by a wedding party till early hours . The hotel were very sorry. Not really their fault.

Nice big room, friendly staff, good gym.

Paper think walls with no soundproofing.