The hotel was beautiful, the arquitecture, the interior design, really really beautiful. The staff was very kind and friendly and made us feel at home. The cleaning lady did an amazing job with the rooms, they were impecable. I am sensitive to smells and the place smelled great. Fresh flowers at the entrance and the rooms smelled like clean laundry, a pleasure to enter our room every time. Breakfast was delicious, and the view amazing. Also the mini spa was enjoyable too.

Nothing, we really liked everything.

The location was beautiful. Love the charming old village with an incredible view of the lake. The staff is very friendly and accommodating. Rooms were spacious and nicely designed, and very well cared for. Very clean accommodations!!!

Everything was wonderful!

The location was incredible, particularly the views from the small dining room. Breakfasts were great and the mini spa and jacuzzi pool were a lovely amenity to have to wind down

We booked a Deluxe Room with Balcony, and arriving in our room we didn’t have a balcony - with it being such a nice room though, we were happy with where we were. Communication was difficult at times - it wasn’t always easy to find someone to speak to. We of course don’t just expect everyone to speak English when visiting abroad so appreciated the effort made to help us when needed

My mum and I have been on a massive trip around Europe, and this was hands down our favourite hotel. Firstly, it’s beautiful, in a lovely quiet little location a bit up from the beach. Extremely welcoming staff. My mum is in a wheelchair which I forgot to state on my booking (just an FYI, the hotel itself is wheelchair accessible, not it isn’t when getting up to it, but they do have hotel rooms outside of the hotel down the little streets. Katya mentioned that she will look into sorting this for future guests, so it’s accessible for all), Katya worked hard to help us move rooms, and offered to take money off it as we were getting a much smaller room which worked out fine for us. She designed the rooms herself and all are different, they are so beautifully designed and smell GORGEOUS. YOU NEED to eat at the restaurant, Genti, the chef is just so talented. You can tell he loves what he does. He can *really* cook and I can understand why the restaurants is always fully booked, so definitely book ahead. I wanted to take him home and be my personal chef 😉, really nice breakfast choices too, which they brought to our room! Katya was also very knowledgable about the best places to go for a wheelchair users, etc.

Nothing

The chef made the stay fabulous. Great food in the restaurant with a great view over Lago di Garda.

the rooms are designed in detail, the view of the lake is impressive…. and the breakfast room could not be more wonderful. and the spa... amazing! the staff is super friendly

The location is breathtaking and the hotel is an absolute gem. It‘s one of those rare finds where every detail is thought through - from the room themes to an absolute feast of a breakfast. It‘s a place to recharge body and soul and to feel at home. The staff is amazing and you can feel how much love is being put in every detail.

The location is exceptional. The food was also very nice.

We didn't get the welcoming drinks , that was promised in an email beforehand. Not a huge problem, but of course a little bit of a disappointment.