DORMERO Hotel Altes Kaufhaus
About this hotel
This hotel is situated on the banks of the Ilmenau river in Lüneburg. It offers free WiFi.
Amenities
Pool
Air conditioner
Pets allowed
Internet / Wifi
Parking
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Garden
Family friendly
Map of Lüneburg
Hotel in Lüneburg
Reasons to book
Great for pets
Includes essentialsGarden, Pool, Pets allowed and more
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Reviews
3.8/5.0
Good(1,854 Reviews)
100% verified reviews
7.0
Hervorragendes Frühstück
etwas längere Frühstückszeiten
1.0
Der Kaffee und die Auswahl beim Frühstück war okay. Lachs und Sekt jeden Tag. Fernseher sehr groß.
Ich kannte das Hotel als es noch in Privatbesitz war und war maßlos enttäuscht. Parkplatzwucher von 19 Euro, überall lag Dreck und Essensreste am Parkplatz. Der Lift war dermaßen dreckig, das es einfach nur eklig war. Das Zimmer sollte ein Superior Zimmer sein ? Das war höchstens Standard. WLAN ging nicht, Matratzen durchgelegen. Boden im Bad dreckig. Draußen bis morgens um 4 Lärm aus einem Club und Klopfgeräusche von irgendeinem Kabel vor dem Fenster. Zimmerreinigung nur bei vorheriger Anmeldung. Die Dame im Frühstücksraum sehr zickig gegenüber einigen Gästen , das ging wirklich gar nicht. Rührei schmeckt wie aus dem Tetrapack. Ich werde das Hotel solange es zur Dormero Gruppe gehört nicht noch einmal buchen. Unverschämter Preis bei keinem Service und keiner Zimmerreinigung bzw. das Hotel machte einen schmuddeligen Eindruck.
8.0
Zentral gelegen in der Altstadt. Sauber und gepflegt. Gutes Frühstück.
10.0
Dies war mein zweiter Aufenthalt und auch dieses mal war alles 100% perfekt. Besonders loben möchte ich den Herren am Empfang (11.11.2023, Spätnachmittags). Super nett empfangen worden, wieder mit einem Wasser, Croissants und Laugenbretzeln kostenlos beim Checkin. Ungefragt ein Zimmer-Upgrade bekommen (Wasserblick statt Straße). Zimmer & Bad sind top! Wenn ich wiederkomme - und das werde ich öfters - dann immer wieder hier hin.
9.0
Das Zimmer war geräumig und sauber.
Das Frühstück war mit 19,99 p.Pers zu teuer.
8.0
Central location, the partner hotel is very nearby with a 24h reception wher we could leve our luggage at the last day.
The hint about the partner hotel could be communicated more explicite. Could avoide waiting time for dropping off luggage.
3.0
Staff was rude and attentive. The Ac did not work!
Staff and AC not working
9.0
Location, hotel style, large room, great view, cleanliness
wi-fi was a very weak signal and not useable
9.0
The hotel is getting expensive but an absolutely brilliant location.
Couldn't get the coffee machine to work, total pain in the arse
3.0
the sauna and the bed
they don’t have tea or hot water to make yourself a tea, they also refuse to boil water. ok top of it there is no soap in the bathroom
9.0
Nice location. Near citycenter!
8.0
Canal view from room very pretty and location to town excellent.
Reception staff very unfriendly. Interrupted check-in process to attend other guests. Unwilling to explain accommodation and room types. Indicated to call a number on the bottom a letter that was then handed over, so that she ´can go back to her work´! She also did not give any information on breakfast or wifi. Certainly not the welcome you expect in such a hotel and for such a rate.
5.0
location and breakfast were superb. as was the view from canal side rooms
front desk is only staffed at check in time - 16:00 - 21:00. so if there are any issue with the room or during your stay, you have to walk down the street to the sister hotel - which we had to do to validate our parking on check out day. this one really seemed like a party hotel - rooms were pretty beaten up with missing drapes, odd stains on the carpets (bathroom flood?) and a sticker on the back of the door reminding guests to take condoms, the pill, additional panties, lipstick etc (see photo) - guess it’s trying to be hip / fun etc, but I found it a bit sleezy- probably because I am not the target market as I am too old (?) at 48.
4.0
The room was fairly clean and the bed was comfortable. The room was spacey and we appreciated the water in the free mini-bar. The location was very nice, close to the middle of the old-town with bars and restaurants.
The service was not great, and the unmanned reception hours (which was the majority of hours during our stay) gave a very sloppy impression. Not at all the personals fault, moreso the management.
The exterior building, the facade, was very beautiful, but it was instantly and rougly offsetted by the interior decorations, with signs etc, which were honestly quite absurd and not in a good way. Felt cheap and I was left wondering who this hotel was for? They claim to be a "fancy" four star hotel whilst having really shady stickers and paper signs about how you should "help the finances of the Dormero owners" by reusing your towels. I get that it's supposed to be tongue in cheek, but really, it's just ridiculous and tasteless.
The price was ludicrous for the value. We paid 170€ for one night in a room with no view, a small bathroom with a very small, moldy shower and no trash bin. The room smelled funky and had quite bad air-co. I would've been okay with paying 70-100€ for it, but NEVER 170€.
7.0
Location was excellent.
Reception staff were non existent so it was impossible to get issues resolved. There was an problem with the car park and we really had to search for someone to resolve it. They did in the end but it was annoying as we wanted to get to our next appointment.
2.0
The breakfast was ok and the location was great
They only have a concierge in the afternoon. The wifi was non existent. The staff was not only not helpful at all, but also very rude, and just handed me a card to call their boss and complain to him. They charged me 2 nights of a double room but I had an individual room the first night. Also the rooms weren’t cleaned during our stay.
And they tried to “fix” all that by giving us “free” breakfast
5.0
Room was clean and spacious. Location was beautiful.
Room 401 had no wifi reach. Was no solution for the problem. Payed for parking twice as the machine at the reception was broken and there was nobody in the morning to help. Breakfast price is insane expensive. Bathroom was simple and the windows had no covers.
7.0
Girl at the reception was very irritated
3.0
Staff were not helpful at all, but hotel was pleasant.
8.0
central location
there was nothing to dislike !!!!!
5.0
breakfast was lovely
We got stuck in the car park for 45 min, it was really hard to get any help in the first place and then staff were unhelpful.We almost missed our flight due to teh delay.
7.0
Overall, the room and bathroom cleanliness was fine.
The shower was not clean, because blackness has been allowed to build up over time in the grouting (Fügen). If you gave the showers a thorough steam clean occasionally, that would help.
FAQs
How much does this hotel cost compared to others in Lüneburg?
The average price for a rental in Lüneburg is R 1,787 per night. This rental is R 12 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at DORMERO Hotel Altes Kaufhaus. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at DORMERO Hotel Altes Kaufhaus. Enjoy the water!
Is DORMERO Hotel Altes Kaufhaus pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at DORMERO Hotel Altes Kaufhaus?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and parking.
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