location

hard chairs in the bedroom

Location was good was lucky to get a parking space but it is limited to 7 cars .

Breakfast either under cooked or over cooked , wish they did a continental breakfast as well , entertainment only 2 nights hotel has new manager so hope he can turn it around.

Breakfast good location excellent

The hotel is in need of a refurbishment wallpaper coming of the wall and paintwork rough

Clean hotel rooms ok

Very poor slow breakfast service not enough staff for the job badly organised ended up walking to wethaspoons on the second morning fed up of waiting

Reception staff were pleasant, and the hotel is in a fantastic location and the room was a good size.

Cleanliness, huge cobweb hanging from the ceiling which obviously had just appeared overnight. Breakfast was a terrible set up... wait to be seated and no one came, 3 members of staff running around with no plan on who and how they were serving people. Had to ask for glasses for juice - young lad very helpful. Had to ask for coffee, had it almost thrown at us by the older gentleman who then was very rude when we asked how to order breakfast, eventually got given the most overcooked food I've seen. Sat and watched lots of others who arrived after us get served and witnessed 2 others complan. DIDN'T BOTHER TO EVEN HAVE BREAKFAST THE 2ND MORNING!

staff were friendly

the english full breakfast was not the best

lovely old building (once owned by my grandparents). has seen better days but obvious they’re trying their best to maintain it and it’s perfectly acceptable for such an old hotel

just tiny details of aging

The exit door!!

Pretty much everything. On check in, staff gave me room 201, key card wouldnt work, staff re-activated it, entered room to find people were actually staying in it!!!

nothing

the tolilet and bath need renovation too small and rusty

convenient. looks a little tired but still very nice

nothing in particular

Breakfast and breakfast staff were excellent

The room was a good size & had a good outlook. The breakfast was very good. The location was ideal for the theatre.

The check in time was 4pm, wished it could have been earlier. The car park only had enough space for 6 cars which was far too small for the number of guests.

Very relaxed athmosphere comfortable bed

The receptionist was a very helpful young lady who got us an electric heater for our room as the radiator didn’t work . She is an asset the company

Radiator didn’t work even after a man tried to fix it

Location, facilties, staff.

Creaking floor boards, noise from other rooms ie tvs

price

decor in rooms is very outdated

good central location, clean comfortable hotel with efficient staff, the reception and lounge area is large and comfortable with a nice bar, all in all a perfectly good reasonable priced hotel and i would definitely stay again and recommend to anybody else.

The building is well over 100 years old as are most of the buildings in Ilfracombe so things like creaky and uneven floorboards and noise levels were noticeable but they have done the best they can and i prefer a hotel with character rather than a cold and clinical travel lodge, this hotel is linked up with Alfa coach holidays and cater a lot for holidaying pensioners, some of which enjoyed a regular moan at reception, there is bingo and entertainment most nights, i didn't pay for meals as there in a big Wetherspoons 2 mins walk away plus many mainly fish related restaurants in town, i didn't pay for a sea view and it looks like the Landmark theatre would obscure most of the view out the front unless maybe if you're on the top floor, there is a lift that serves all floors which is good as the restaurant is on the first floor, the car park has 7 spaces and i managed to park in there for all of my visit, not sure if there were spaces because it was off season or because most of the customers arrive on a coach, there is a public car park opposite.

location

checkin at 4pm should be advised before payment is made. most places in the world have 3pm checkin. also parking is extra. WIFI is terrible.