Nice room

No hot water. Not the hotels fault

Doesn’t feel like an anonymous chain hotel,lots that gives the hotel individual character.

Nothing ,

Location in Market place was v g although parking in Alma in pouring rain meant I was drenched on arrival. Staff without exception were excellent and receptionist kindly took my small trolley case when showing me up to my room.

Cooked breakfast was good but rather sad looking poor selection of cold items e.g just a small bowl of diced melon and pineapple, yoghurts and juice. Evening menu was quite limited but food was good. Room was cramped and noise up to midnight (lorries , deliveries, idling cars, banging noises) and early morning from outside my front facing room kept me awake

Excellent breakfast, great central location, friendly staff, nice decor

I was in room 208. My room was boiling, especially at night, and while I was grateful for the 2 fans, they weren’t particularly effective sadly. My main bugbear was the ill-fitting blind on the smaller window next to the bathroom. It wasn’t effective at keeping the light out so I was wide awake at 5am with a very bright room. If I’d have known I would have brought an eye mask. Would they consider including one in the room?

location room breakfasts

first night when arriving late told kitchen closed at 830 a 20 minutes before. No effort to offer any food at all but ok to bring in takeaway. Next night tried to order food at 7:50 and told kitchen closes at 745 and absolutely no offer of anything and didn’t even check kitchen. was never told the kitchen closed at 745 and generally unhelpful.

Good offer and helpful staff. Wide variety of choice. Pleasant light room

I should have liked a a tumbler in the bathroom

Great receptionist , would have been good with a service bell to catch staff’s attention but was worth the wait very chilled atmosphere and very friendly staff lots of manners also 👍👍

Location re our local family Tasteful cosy Shower not bath

Need shelf in shower room. Extra blanket...I used bathtowel Lots stairs OK as we were travelling light. Would find it off putting if cases.

Feel of hotel , very friendly staff , good food , just a nice place .

Food selection was fantastic. Staff very friendly and helpful. Couldn't do enough for you. Charming hotel and fantastic and relaxing stay. Thanks in particular to the lovely woman at reception :)

Comfortable bed. Good shower.

Breakfast. Continental - no natural yoghurt. Inedible porridge.

warm and comfortable, pleasant staff

no parking

Location, food and staff.

Not cheap & the music played downstairs comes through the floor in room 105, which is annoying. Also, our neighbour left their door open, which triggered a continuous alarm at 7am, which woke me up. It's hard to blame the hotel for that, although I don't see the need to have alarms on the doors.

superb food and lovely staff, very helpful

nothing

In room good quality toiletries- less single use plastic. tea and coffee was great with free divine chocolate bars and tea bags (no decaf tea). pack of cards in the room and a tv. lounge area was absolutely gorgeous! decor was opulent and peaceful. great location- right in centre great shops and cafes on doorstep. Christmas lights beautiful. Josies cafe next door good for breakfast!

small room. no parking. small breakfast. thin duvet- we asked for a second and room service bought it up no problem - shame the original was so thin.

Lovely comfortable room in central Romsey

breakfast

room to small no fridge and air com

the location and the decor. Attention to detail in the room i.e pillow mist, music on upon entering and the hand written note on the dressing table. Oh and the rubber duck in the bathroom.

Not their fault, but there’s no lift so had to use stairs with 3 bags, a pushchair and 2 year old in tow.

Not much choice.

quality and finishing touches to room and surroundings

large loose tiles on bathroom walls and front of house staff not as friendly as usual. quality of breakfast not to usual standard

location luxury staff cleanliness

nothing at all