The service levels of the staff. The manager rectified an issue over room allocations quickly & very efficiently. Not only was I impressed but my guests were amazed by the service levels & friendliness of the staff. But also the quality of the rooms & food. Breakfast was leisurely & so good.

The plug for the hairdryer was just above the skirting under the dressing table. Which meant kneeling on the floor to plug in. It would have been better above the dressing table or at the side. But I am being picky!

Room was very spacious.

Horrible smell coming from bathroom drains, could be cleaner, all the glasses in the bar were dirty.

Staff were brilliant and the food and accommodation were excellent. Thank you for an enjoyable stay.

Nothing.

The staff were incredible, extremely personable and go out of their way to make the experience enjoyable. The restaurant decor is stunning. The free BBQ - although I didn't eat from it, it was a great gesture.

1. The unexpected discovery of a karaoke night until 12 midnight. Had I known about this, I would have not booked here. I was treating my partner to a night away and during our evening meal, the Karaoke began, which in my view, tainted the experience. 2. The noise outside of our door which at one point included someone falling down the step and into our door, then crying and talking loudly - keeping us and our dogs up well into the early hours. 3. The roadside noise was also incredibly loud. We discovered earplugs tucked away on the counter the next morning. I would suggest having a notice saying something along the lines of 'You're in a roadside room which may be noisy at times - please use our complimentary ear plugs'. 4. The pillows were terribly uncomfortable - too hard. 5. The smell from the bathroom was awful - like sewerage. 6. Arriving for breakfast promptly at 8am the next morning, we were exhausted and wanted to get on the road, and saw it had not been cleaned up from the night before. There was food debris everywhere and the cleaners were literally mopping around our feet.

Lovely modern decor, great friendly atmosphere, excellent food

I can fault it

comfortable beds nice size rooms

parking was a problem however managed to find something in the end

clean, nicely furnished

the square outside the hotel can be noisy and the property only has single glazed sash windows so you can be easily disturbed - and we were at 04:30.

friendly staff, modern rooms, amazing breakfast!

the only downside: our room was located right above the restaurant’s kitchen and the smell of fried cooking was really strong during the day…