Breakfast was good and most staff friendly

Front desk staff needs to be educated about at city and events in the area. Dirty and filthy -will not stay there ever again

I like the breakfast. The staff at the breakfast area were very nice and professional.

I can’t stand the incompetence of some of the front desk staff. The first night I arrived, the staff was unprofessional, placed us in a dirty room. I asked her to charge me for extended days because I couldn’t do it through Booking. com. She gave me every excuse why I couldn’t do so. I couldn’t pay that night. The next day I met a wonderful receptionist and she made the changes for me and was able to accept the payment but again I couldn’t pay for the amount of days I needed. It turned into a disaster.

Over priced, rooms and bathroom in a poor condition

Overall it was good, room was not ready when I arrived, then the AC in the room was not working so I had to change room. Once I got the new room, everything was good.

Room was not ready when I arrived at 4pm, AC in the first room was not working.

I noticed lots of improvement in the hotel the restaurant staff are always friendly and helpful

We didn't have any pillow case on our pillow the hotel provided papers cups in the room for making hot drink paying that amount of money and provide with paper cup I always taken my own cup

There aren't many large hotels in Georgetown, and this is one of the most well known, so was easy to get a taxi to / from the airport (I came into Ogle and left via Cheddi Jagan). The rooms were fairly large and well presented, although it was strange to have a wholly glass walled shower in the middle of the room, with only a thin strip of clouded glass. Although the selection for breakfast was not large, it was different every day and included more local dishes. It was nice to eat in the morning, and drink in the evening, by the large pool.

The hotel compound itself felt safe (not least because there are armed guards around the entrance to the onsite casino). However, I was warned that the surrounding area is dangerous. I walked to the local mall (5 mins) in daylight, and although I experienced several racist remarks made in my direction (understanding a little Spanish), I was not unduly concerned. However, I would not have felt safe doing the same short walk after dark. The hotel is a long way from the centre of Georgetown, so taxis are essential to get around the city. The staff were polite and mostly helpful, but seemed unwilling to assist when it came to getting hold of local currency, which you can only do once you're in Guyana. There is an onsite bank, but they were unwilling to change any currency other than USD, which surprised me. So make sure you come with sufficient USD.

the view

the mosquito mesh was falling off the door. toilet smelled fishy. the tv was old and channels not showing properly. the bathroom faucet had stains. not cleaned properly

Everything was perfect!

Nothing