Everything . Spot on

Could be a bit cheaper 🤔

I loved the spa facilities.

The pillow's were not great. Although this couldve been changed as was suggested by the hotel.

Nice room with very comfortable bed and views across a pond and trees. Spa was wonderful and the bar had Original and Gold from real ales Daniel Thwaites’ Craft Dan Brewery, Ribble Valley, Lancashire.

The hotel is on a large business park so there is nowhere to walk to for food. They charge over £17 for breakfast which is obscene. They did not even have smoked kippers! There is constant noise from M4 and M5 but not enough to keep me awake.

Staff very friendly, location was very quiet

Food was good but a little expensive.

Pool and spa facilities Breakfast service Friendly staff Accomodating to new family needs

Nothing

Everything was very good. Very comfortable. The conference facilities were also excellent. Food from the restaurant was good as was the service.

surprisingly comfortable and modern hotel / smart renovation on the inside

Great staff, nice looking hotel.

Very over priced - too many extra costs thrown at the guest and not enough value for money. Rooms are over £125 and i chose it because i had an early meeting in the business park and i wanted a hotel nearby and with a pool. I specifically chose this hotel because of the pool, only to discover that it would an extra £10 charge to use. They also charge for parking in the week - 24 hours is £50! ! This is a ridiculous expense to demand of guest who are already paying a not insignificant amount. In the bedroom, be warned that were no plug sockets next to the bed. They are all located on the far side of the room so if you also like to have your phone charging eside the bed, bring an extra long charger. Finally, breakfast was a la cart amd quickly served but the French toast was terrible - dry with no flavour. Not worth the £20.00 charge. Save your money.

Nice decor throughout, comfortable seating areas in room and in bar area. Nice food, despite a few negatives. Good location, close to motorway.

Have to pay for parking. Evening meal not very hot, except for the chips. Limited menu choice, staff unable to say what the fish was for sure. Would prefer a more leisurely breakfast, buffet style, rather than fixed menu table service.

the room the bar/restaurant

noisy guests

The old lady at the reception was rude and gave us the impression that we were bothering her when we arrived with my parents and boyfriend. She was upset that we booked via Booking.com and made very clear that nothing was included in our reservation (even if we didn’t mind to pay extra to use the spa and facilities, which we did). We didn’t receive the housekeeping service, even if we asked for it and when we tried to contact reception that was an impossible mission (even if I tried to call with my personal phone to the hotel), no one picked up the phone. I am sad and frustrated… my parents came specifically from Barcelona to meet me and my boyfriend. I booked the Aztec Hotel & Spa because I thought it would have been nice to spend time with them and treat them ( I am aware that it was a 4 and not 5 star, but we expected way more from them). We will not come back and I would clearly not recommend it. Take a hotel closer to the center, for sure you will receive a better service

Great room, facilities and clean hotel

Breakfast was a little strange as ordering, would prefer a self service (and also a little expensive)

perfect break away from hustle and bustle of life, nice calming environment nice pond to chill by lovely pool area and steam room as well as suna. dining area looked very nice to

the bed seemed outdated and the bath could have been cleaner

very friendly helpful staff. Great spa, good food. Rooms had good tea/coffee supplies. water and fresh milk

I enjoyed the jacuzzi, sauna etce

Everything was fine

the rooms were neat, the staff excellent, the food was good. everything about this place was amazing

Loved the room, super comfortable and had nice little touches such as big mugs, great coffee / tea / chocolate selection, some good quality snacks, fresh milk and filtered water. We were next to the pond and the sound was so relaxing. Warm decor and didn't have that cold hotel vibe you often get. Loved the birthday card for my partner. Breakfast was amazing. Great shower too.

Spa

The female serving us on Saturday night in the hotel restaurant. I found her behaviour impolite

the location was great, quiet and less traffic but at the same time close to the city for a day out

Rooms are clean & comfortable, food excellent, staff brilliant

excellent location, which was perfect for our stay. would definitely stay again. The breakfast was also very nice. we didn’t use the pool or spa but it looked fab everytime we walked past.

the spa pools and sauna was amazing and the treatments were incredible I believe Emma was her name she fixed my shoulders right up can’t give her enough hype she was professional and made me feel at ease straight away !! :)

we didn’t end up staying the night we just used the spa and had our treatments had a shower then left the room had hairs in the bath upon our arrival before we had to rinse them away to have our shower before using the spa . after coming back from the spa we went to get into bed and my partner pulled the duvet down to discover more leg like hairs over the bed sheet which weren’t his as this was our first time pulling back the duvet . still waiting to hear back from the manager with regards to a refund as we checked out the same night we checked in due to this .