Old, but nice hotel in an interesting part of town. We got a rather large room with big windows overlooking a peaceful backyard with beautiful trees.

Room phone did not work.

The room was a good size, clean, warm and yet we could open the windows for a breeze. The outlook from the window was pleasant. The room was very quiet and we were completely undisturbed. The location was ideal for reaching the city and Klein Flottbeck which was the venue for the show jumping competitions. The breakfast was plentiful; good value and good choice.

The lounge and reception areas were not very inviting; lacking in character and poorly lit.

The clean environment at the reception, and the room.

The staff on the night in question needed a extra customer relationship culture.

Big room. Good mattress. Very good location and close to the center.

For what it is, it is really overpriced. But most hamburg hotels are overpriced.

location, cleanliness

so when i arrived, I had an important business call and the internet didn't work. It was an important call so I went to the desk to mention, that the internet is too slow. The way how the stuff reacted to my issue was horrible. They were like "For me, it's working", "we can't do anything", extremely unhelpful, zero empathy and they were acting like I am pretending that it's not working. I couldn't feel any helpfulness or customer focus. After having a loud discussion one of the staff restarted the wifi, in a pretty pissed way - without even letting me know after the restart was done. How would you feel if you pay 100$ to being not able to attend a important call? would you treat your guest in that way? leaving you some important questions to reflect on. Btw: there is a lot of ways to optimize your wifi, you could adjust the wifi settings, channel, you could spend a few bucks to get more proper repeaters, but you HAVE to deliver a internet connection that works.

we loved the location and the staff!

when we came back after first day the room door was open, I think the cleaner left it open.

friendly helpful staff, clean and convenient. not overpriced

broken curtains hanging down and on a noisy road

the hotel is right around the corner of the Schanzenviertel in Hamburg. Lots of bars and restaurants. Everything within walking distance.

for the money that we paid it was completely fine! however, don’t look to close into the corners of the bathroom. otherwise clean.

Big, nice rooms. Very close to Schantzenviertel, which is a nice area with lots of restaurants and shops. Secure parking.

Staff could be more helpful

price vs quality was far out of balance.

good location and large rooms

think the hotel needs a renovation - carpets were a bit dirty and some walls were tainted

Room was very spacious, big nice, comfortable lobby area and parking lot available. Small fridge in the room, with coffee, tea and water boiler (very impressed), most hotels did not provide water boiler. Like having the system of hanging towels for continued use (environmentally-friendly policy). Clean room, comfortable beds. There is a self-service laundry machine store 10 min by foot down the road (6am-11pm). The elevator direct to the parking lot, 12pm checkout.

During summer we had the windows opened at night to cool the room (there were no fans or A/C), but the road outside is VERY loud, frequent ambulance and police car sirens and just sounds of street commotion in general. Even when we hung our towels everyday (means please don't change towels), they changed our towels after the 2nd night (we were there for only 3 nights). Parking spot cannot be reserved, is a first come first serve basis which was very risky for car drivers as there was very little alternative available (lots of cars on all the streets around, we did a foot survey). On one of the nights, the parking spots were all filled. No ceiling lights, only bed and table lamps. On the last day when we slept in, the cleaner knocked our door and OPENED it after no one answer, it was a very scary experience. Since it was the last day, we'd expect that the cleaner coordinate with the reception first to confirm that we have checked out before disturbing us.