The host did a good job at helping us get connected to a van to pick us up from the Airport... However, the apartment we had paid for was "experiencing issues" and so we were placed in an another apartment that had only two bedrooms and two people had slept on the couches. And they made me sign a statement saying that the replacement apartment was "of the same value" when it was not! I felt trapped because if I said no this wouldn't work, we would have been left without a place to stay and would have scrambled for another spot. I felt completely deceived. We tried to make the best of the situation, but I was not impressed.