Receptionist was nice

Room was filthy - hair everywhere, scum in the bath. I have taken photos and submitted them to their customer service team and 2 months ago was put under investigation by Wayne Watson in the role of Operations Manager. After a couple of emails back and forth I have heard nothing further after multiple attempts of contact. Would avoid this hotel at all costs!

I stayed here a few months ago and rated lower, however this stay was much better. The room was very clean and comfortable. The service from the staff is quick, pleasant and welcoming. The room is large and comfortable. Large carpark makes for easy and free parking. The pub/ restaurant next to the hotel is also pleasant. Easy access to local town. I will stay here again.

Personally, I'd prefer a walk in shower as opposed to a bath.

The room was clean and the bed was comfortable. There was plenty of space in the room and no noise from other rooms or outside. There is a restaurant opposite so not far to walk for food and refreshments when finished for the day.

I was a bit dissatisfied that when i got to reception i was informed that the breakfast was a hot sandwich only which wasn't stated on the booking. The hot sandwich was nice and well prepped by all accounts but should be stated on the booking before you book as i do enjoy a breakfast to get me going in the morning.

The staff are very helpful and friendly. The rooms are spacious and extremely clean Very comfortable bed. Great facilities.

The breakfast wasn't great. We asked for sausage cobs but there was only one left so hubby had bacon. Bread was hard. Best bit about breakfast was the coffee machine and pastries.

clean

n/a

Hotel was clean and warm Staff were ace Check in check out no hassles It’s was grand

Room was clean and spacious and there was nothing more to like about the room.

It was cold, Room Thermostat did not make any difference - Don't think it was even working, put it up to 30 degree and the room was still cold. The secondary heating system, which was a convector heater, the fuse was pulled off and was not working. It was a bitterly cold night and then not having warm enough room, made the sleeping experience terrible. I would not recommend this hotel to anyone. It was work trip and it did affect my work efficiency in the morning.

Spacious room and plenty of room to set up the travel crib for our baby. Staff very friendly on arrival. For some reason the booking only showed one night instead of 2. The staff on reception quickly sorted everything.

The heating didn't work in the room so had to use portable radiators when some were found as the room was cold.

Comfortable room, had everything we needed

Check out is 10am which is too early

Nice friendly staff

The room was cold we had to request heater and for it to be serviced clean

Big room and excellent facilities

The bed was very comfy

Next to a motorway

Near to the M62. Convenient to where we needed to be. Easy to access and find

Nothing

The heating in the room.. it was cold

Awful would not stay here again,

First room bed not made and dirty mug's second room very noisy and far too hot could not have window open due to road noise from motorway, a breakfast in a bag is not for us would never stay here again

Location and value for money

Bathroom fan very noisy and slight smell in room as if musty or someone had smoked in it

The beds were the comfiest we’ve had in a hotel for a while! We came for an event on the Saturday night then rebooked last minute for Sunday night. Both rooms were exactly the same. Very clean with everything you need for a short stay. Plenty of coffee/sugar left in the room with more facilities downstairs in reception. Free parking was also a bonus! We spoke to a couple of members of staff over our stay, who were all very friendly and helpful. Will definitely be rebooking :)

Nothing

The location and room.

Mentioned 2 items for maintenance, light bulb flickering over bath and cistern needed adjustment as water flowed continuously ( lot of wasted water)

Good price

Noise

Comfy bed Friendly staff Price Free parking

No proper breakfast Hair into bathroom Noise from pub

I thought the value for money was amazing. Rooms were very spacious for a family. Shower was brilliant. Breakfast was much better than I expected from the description. Staff were extremely helpful. Great pub next door and a Toby Carvery a short walk. Perfect for what we needed.

Great value and clean comfy room Great pub next door

Some road noise from motorway but still slept ok

The evening and morning receptionists were wonderful. So helpful and very kind. I was surprised that even though we were next to a motorway that I didn't hear a thing and slept very well. Excellent soundproofing! The views from just up the road were breathtaking.

Very friendly and helpful lady on reception on arrival in the early evening and friendly efficient guy in the morning doing the breakfast. This was a simple affair of cereal, fruit and pastries but it was help yourself and worked very well, but you will probably end up taking it back to your room. Excellent pub literally yards away from main entrance which served really good food at a reasonable price.

Nothing

Good price for a Saturday night. Comfy bed and clean bathroom, nice big TV. Great parking.

10am checkout is quite early. More breakfast choice would have been welcome. Motorway noise was noticeable early morning so earplugs handy.

On arrival evening staff were friendly and welcoming.

in the early hours of the morning fire alarm went off - There was no staff coordinating the evacaution of the building nor did any member of staff advise it was safe to enter until another guest actually asked. Room was directly under what sounded like a staircase and so noise the whole night through.