Beautiful room, amazing view super friendly staff

Food and the view

emplacement et vue

piscine dégoûtante douche cassée à l’espace Spa pas de peignoir dans la chambre arrivée à 21:00, checking a duré plus d’une heure … à 22:04 le room service a refusé de nous servir, fermé! le personnel a répondu “utilisez Uber eats “…

No room available for us. Had to find other accommodations.

Das Personal ist super freundlich, spricht perfekt English und ist sehr hilfsbereit und immer nett, egal welche Uhrzeit ich ein Anliegen hatte. Die Zimmer sind neu, groß und schön, auch der Zimmerservice war sehr aufmerksam. Habe sowohl Frühstück als auch a la carte gegessen, alles war lecker, vor allem frisch. Es gibt eine kleine Sauna, die ist getrennt, einen Pool und ein Gym, habe alles genutzt und es war sehr sauber.

Nichts

It’s beautiful and very clean

I’ve never experienced customer service quite like this. Each time I sat down to eat I had to wait long periods of time to be acknowledged and served even though it wasn’t really busy. There were 3-4 occasions where my husband and I would sit down to be served and staff members would walk away or avoid making eye contact with us. This happened with 4 staff members not just 1. I’m not one to leave a bad review but this was some of the worst customer I’ve ever had

La vista y las instalaciones

The room was amazing, specious, comfortable and modern will all you need. The floor to creaking window offered an incredible view. The bed was big and incredibly comfortable. The rest of the hotel was equally high standard with great facilities including the great pool area and gym with amazing city and Mountain views. The restaurant and terrace over looking the stadium were also outstanding.

The comfort offered with a stylish and modern style. Great location near the airport.

Hotel is very new. Very well located. In front of a park New moder. People is very friendly like in all Costa Rica experience we had. Good also for business Room is clean and modern Great place to stay in San Jose

Nothing really to say on the negative side

el desayuno y la atencion en la habitacion y su alumbrado

falta de algunos productos en el bano

Las vistas desde el hotel y su ubicación. El desayuno presenta variedad de alternativas de alimentos.

No calentaba la ducha y salía muy poca agua del baño de la piscina y gimnasio. El sauna era muy pequeño y poco práctico de programar.

Comida

No realizaron la decoración de aniversario solicitada

Todo

Todo

Seule la vue vaut le coût

Le réveil à 4h du matin par une alarme déclenchée par erreur vous demandant d’évacuer l'immeuble de toute urgence et aucune excuse du personnel par la suite, ajouter a cela une compensation promise pour le désagrément mais non appliquée de la part du management de l’hôtel + une piscine d'eau froide et vous aurez compris mon avis

The view was amazing in all angles. The breakfast was amazing. And the staff was extremely helpful

That I couldn't stay longer lol

The guy that parked, our car was great, and the gentleman that brought her bags in. The front desk pretty much was not.

When you spend almost $300 for a room, they should comp you breakfast. The front desk made you feel like you were putting them out. I called about the television problem after four hours. I called back. At dinner the person made us feel like because we didn’t speak Spanish. Something was wrong with us. I got an over priced hamburger that came well done and was obviously, just a meat patty. I asked for medium rare. The experience was not pleasant for us and mostly I would put that on the staff not being accommodating or welcoming.

What an amazing experience for our family. The staff and food were awesome. They went above and beyond to assist us. Thank you

Location, view

they didn’t have a room for us, although confirmed. reception fired all experienced staff and replaced with trainees who were completely overwhelmed.

nice lokation with the park and stadion. the staff was extremely helpful and friendly. a real joy.

the acustics in the restaurant and bar area is not really great. the band during the evening in the restaurant was so loud that even the waiters had trouble hearing me yell our order. the bar has a slight tendency to overdo the alcohol rather then the taste. which is a shame if you want to have a nice cocktail.

amazing quality restaurant! staff super friendly

nothing really

I paid $40 for parking for one night ！

Beautiful hotel, exceptional staff and service!

The room was hot at night and couldn’t adjust the AC. The bed was very hard, need softer mattress’s or toppers.