Hilton Boston Back Bay

Premium bedding, down comforters, pillowtop beds, in-room safe

Shower, designer toiletries, hair dryer, towels

About this hotel

Nestled in Back Bay, this lovely hotel for R 3,269 per night is a fantastic option for your next vacation. Hotel with 24-hour fitness, walk to The Shops at Prudential Center A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, a business center, and conference space. Housekeeping is available on request. Hilton Boston Back Bay offers 390 accommodations with laptop-compatible safes and safes. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Boston hotel provides complimentary wireless Internet access. Housekeeping is provided on request. Recreational amenities at the hotel include a 24-hour fitness center. Guests under 18 years old are not allowed in the fitness facility. The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Laundry

Map of Back Bay, MA

Nearby attractions

Public Garden

0.92 miles

Museum of Fine Arts, Boston

Hilton Boston Back Bay

4.2

Excellent(1,467 Reviews)

Hotel in Back Bay, MA

4-Star Hotel

Reasons to book

Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more

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About this hotel

Amenities

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Laundry

Map of Back Bay, MA

Nearby attractions

Public Garden

0.92 miles

Museum of Fine Arts, Boston

Reviews

4.2/5.0

Excellent(1,467 Reviews)

5.0

Apr 2024

Very nice stay at an excellent hotel! Highly recommend.

3.0

Apr 2024

Will do to shower and sleep but the room that was assigned had an unclean smell (like locker stink). I had to leave the window open throughout my stay (5 days).

2.0

Apr 2024

No water pressure. Extra destination charge which wasn't mentioned before.

1.0

Mar 2024

The staff at this hotel was terrible! I had an important item overnighted to me during my stay, and the hotel workers told me that the package was not there. For four days I asked them to look for my mail, and they INSISTED that it wasn't there. After I returned home, they called to say they found my package, and that they would overnight it back to me. I still have not received my package, and I don't really expect that I will ever get it back. I also had an issue with receiving phone calls in my room. Family tried to call me, and each time the front desk workers would hang up on them instead of transfering their calls to my room. Awful awful service.

5.0

Mar 2024

Hotel staff was very welcoming and checked us in promptly. The lobby is well decorated and the atmosphere is very relaxing. We were on the 10th floor, so it was a little jarring to travel that distance quickly, but it was a short enough trip. Our room was spotless with plenty of towels and great water pressure. We also really liked the bathroom amenities. The overhead light wasn’t turning on, but that didn’t matter to us since we prefer lamps. Our bed was too firm for my partner, but just fine for myself. Only 1/4 of the bedside outlets worked which was a bummer, but there were others that were fine. It was very quiet in our room and very conveniently located near the Pru, Newbury St, plenty of restaurants and shopping. We really liked it here and would definitely book again!

10.0

Feb 2024

It was a good property

2.0

Feb 2024

This hotel charges us 4 separate incidental deposit charges on 4 separate days $600, $740, $340 & $199. My daughter needed to stay a week wile still going to collage every day, her roommate had Covid. We originally paid $1,133 for a week plus $600 deposit. But hotel continued to charge extra deposit charges for no reason and would not help to fix it. 3 days straight I tried calling 3-6 times a day. The employees answering the phone would put me on hold and then drop the call. I was calm and kind, regardless of how horrible I was being treated. I tried emailing the Hilton web sight for help. They connected me with a manager from a different hotel, then a reached again and no reply. My daughter tried to ask for help at desk and they told her they charge every day for deposits and she’ll just have to wait for check out to see what happens. I’ve stayed at this hotel many times, it was my favorite in Boston, never once did I receive more than one deposit charge. So in total we were charged $1,133 for room and $1,900 in deposit fees!! My daughter is quite, just was going to classes all day there was no issue or reason for these extra deposit charges. Accidents happen, I get we all make mistakes. But to ignore a problem to not admit or try to fix a mistake for a guest and to continue to add unessasry charges to 18 year old kid, intimidating them and refusing to help them is beyond bad customer service!

2.0

Feb 2024

The veiw from the room was absolutely beautiful. It was pretty clean, and overall a wonderful hotel. However, we were checked into the wrong room. We reserved a King bed room, and somehow got stuck in a double queen. Other than that, I'd say the stay was pretty nice.

2.0

Jan 2024

Great view of back bay Christian Science church! Shower was not hot enough and water pressure is weak. Bed was extremely comfortable! Very convenient location.

3.0

Jan 2024

Very nice. Came into Boston for a medical appointment. Clean hotel central location. Only complaint is no charging stations for cell phone and Apple Watch.

2.0

Jan 2024

The staff at the front desk was not helpful and they were very rude when I asked about an extra charge I received without any notice. The hotel itself is fine, nothing great.

6.0

Jan 2024

We loved the view and the fact we could walk the city and be at Fenway in about 10 minutes. However, we did not get the room we had clearly reserved and paid for, we were put in a room with 2 beds instead of the king and the room we reserved would’ve been way bigger than the room we ended up in! Other than that, our stay was great! Do not recommend breakfast at the hotel either.

10.0

Jan 2024

Hotel is clean and modern. Good staff. Room decor is dark, which I don’t like.

2.0

Jan 2024

It’s a nice hotel. Walking distance to a lot of things specially the museums.

3.0

Jan 2024

Friendly and helpful staff plus nice location. Would stay again when visiting Boston!

8.0

Jan 2024

Good stay

6.0

Jan 2024

The hotel check-in guy was a bit rude, but overall a good trip

10.0

Jan 2024

Great for everything to do in Boston

4.0

Jan 2024

Very dated room. Stay was not that comfortable.

3.0

Jan 2024

Front desk was helpful and friendly. Room was clean and quiet.

3.0

Jan 2024

We came from NYC for a quick weekend getaway prior to upcoming medical procedures, needing to get our minds off a pending hospital stay. Even though we arrived early, we were able to check in early and the room was GORGEOUS! Everything was so comfy and made the time together that much more special. We even asked the front desk how we could purchase the pillows they used on the bed because they were so soft and luxurious. I just wish the parking wasn't $60 for guests who are staying at the hotel. Luckily we were able to find street parking. Everyone was so nice and I hope that we will be able to come back for another stay sometime soon.

10.0

Jan 2024

Shout out to the staff at lounge. We had a busy day and got back to the hotel just after last call, but they made the extra effort to get us a drink to help make our stay that much more enjoyable!

10.0

Jan 2024

Wonderful room and location. The service is very good too. Highly recommended.

6.0

Jan 2024

Property is old

8.0

Jan 2024

The textured walls

8.0

Jan 2024

Upon check-in, I wish the front desk had notified us that complimentary breakfast was available to guests. The staff did give us some complimentary snacks when we left, but it would have saved us some money had we known breakfast and snacks were available throughout our stay.

10.0

Jan 2024

Clean, convenient and reasonably priced. Parking prices were very high, though.

10.0

Jan 2024

excellent

2.0

Dec 2023

It was fine though they were not upfront about the “urban destination fees” which were hefty. When we said we should have been informed about this charge when we checked in (at check in they did explain that there was an upfront incidental charge per night which was surprising as well), we were told we should have read the fine print on the website. It was not a pleasant way to end our trip.

2.0

Dec 2023

The hotel location is good and very closed back bay and Boston copley place mall. The staff is friendly and provide early check-in because I arrived Boston early 1hr. The room is a little smaller than your expectation. Room is clean, but the bathroom shower has some leaks. I would like to report 2 bad things. The first thing is microwave. In the hotel.com website, the hotel indicated that some room provided microwave(some room does not), I select the microwave's room for uber-eat warm because it's Christmas holiday and most restaurants are closed. But there are no microwave in my room after check-in. The second day, I go to front-desk for room change, the clerk told me there are no microwave room in whole hotel. They can put microwave in your room, but it's charge $25/day. He suggest that I go to 1st floor reception and use their microwave machine for free. So I have to go down to warm my burgers in next 2 days. The second thing is bottle water I purchased in the hotel store is a little expensive, $7/bottle, I spent $14 there.

2.0

Dec 2023

Bed bugs appeared. Thanks for the staff who quickly changed the room midnight.

6.0

Dec 2023

I don’t like that the corner rooms have balconies that are bolted shut. And I don’t like how small the bathroom is compared to how big the actual room is. Other than that customer service was excellent.

8.0

Dec 2023

The only complaint I had was that the room was soooo hot. Turned the thermostat down to 60 and it still continued to run. When I told the front desk, they told me that they only have a 2 pipe system-one for hot and one for cold. Hot is only one for winter. Told me to shut the thermostat off and open the window, and they could provide a fan if that didn't work. I felt that the system should have shut off according to the temperature. Not sure I would stay again because of being unable to control room temperature properly. I imagine in the summer, it is the opposite where it is too cold.

10.0

Dec 2023

The hotel is so close to Berklee College and walking distance from Newbury street and Prudential mall . Loved the room and facilities offered. Will come back again.

10.0

Dec 2023

Great property

3.0

Dec 2023

Wonderful, accommodating staff. My reservation required a lot of communication and at every turn the staff at this hotel handled our requests with patience and care. For a large chain hotel I felt the service was thoughtful and personal. Thank you Hilton Back Bay. Will definitely be back.

8.0

Dec 2023

We liked the hotel and location. The only issue we had was the HVAC system in the room. The thermostat didn't work so we were unable to adjust the temperature and struggled with how hot it was at night. I reported to the staff and they sent an engineer but they did not solve the issue and instead just turned off the system.

3.0

Dec 2023

Colleen & Javier at the hotel bar made our stay completely unmatched. The hotel itself was clean, modern, and views from the panoramic room were great. But sometimes just a great interaction makes the stay ☺️ -Cassie & matt

4.0

Nov 2023

Clean comfortable room, nice view, good location.

4.0

Nov 2023

It would've been a perfect trip if they could've been upfront about the fees. When I bought the room I was told I'd pay ~$30 resort fee upon checking in. I checked in, and they said they need $100 deposit, which is perfectly fine, but then they took almost $200 out of my bank instead and wouldn't refund the extra charge until after checkout. Not to mention they refused to tell me how much parking would be, and it turned out to be a ridiculous $60 for one night. The room was lovely, the location is exactly what I needed, but if the hotel can charge me more than what the front desk staff tell me it costs then they should be able to tell me why.

FAQs

How much does this hotel cost compared to others in Back Bay?

The average price for a rental in Back Bay is R 3,251 per night. This rental is R 18 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Hilton Boston Back Bay. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Hilton Boston Back Bay pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hilton Boston Back Bay?

We found 5 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, laundry, and tv.

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3.9

Good(72 Reviews)

Hilton Boston Back Bay

About this hotel

Amenities

Map of Back Bay, MA

Nearby attractions

Hilton Boston Back Bay

Hotel in Back Bay, MA

Reasons to book

About this hotel

Amenities

Map of Back Bay, MA

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Back Bay?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hilton Boston Back Bay pet friendly?

What amenities are available at Hilton Boston Back Bay?

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