Arrived early. Room wasnt ready but they very kindly prioritised our room. Free cookies! Room was lovely, as expected from photo. Duvet on bed wasnt as big as the duvet, which coukd be improved. 1 tv wasnt a good picture, but the other worked well. Lovely breakfast and very helpful staff. Overall a good stay.

Excellent stay.

One night over the weekend before Christmas and from check in to checkout every aspect was near perfect (not everyone like sparkling water in the room but hey!) From the warm chocolate cookies handed out by reception staff to the little doggie treats, cleanliness of room and wider facilities. If we need a room in Swindon, this will be the destination of choice.

A great stay. Big room that was really needed with the family. Wonderful staff that were professional and caring. A very well cared for hotel that has the guest experience at it it's core aim. Would highly recommend and definitely return.

Heating was too dry , kept waking up.

As a solo female traveller, I felt really safe here. The room was spacious, clean and had all the amenities I needed. I slept like a log in the comfortable bed. Staff were friendly and I was greeted with a hot luxury chocolate cookie, a little treat. I would recommend this hotel.

My room was quite unclean - all kinds of things from the previous occupier were still in the room like a shoe, an old sticky order form which I unfortunately touched and left a residue on me. Ok otherwise.

Reception, bar and restaurant all very clean and modern with the staff in all three being very helpful and friendly. But the first night the fire alarm went off at 10pm then the next night another warning alarm went off at 3am. Rooms are very dated and the beds are uncomfortable and make alot of noise. Will not be staying here again.

Reception staff un helpful Tv remote didn’t work and had to phone down twice to request one that did. Eventually one of the reception staff brought one to the room and almost threw it at me. Said remote only worked about 12” away from the tv. Pointless

The service is correct, the food is good, the rooms are old and there are broken things

Very friendly staff

Parking is charged as an extra, which shouldn't be the case.

It was a very nice place to stay but the the room was a bit warm, the air con was not working but they provided the fans.

Very dog friendly, lovely reception area. Great sized room, perfect for a family with teenagers with a dog (we booked a suite). After messaging the hotel they made sure that we had a ground floor room near to an exit for the dog to be taken outside, which I thiught was really helpful.

Great hotel, pleasant staff, very helpful. Had to pay for parking, which wasn’t stated on booking, but over all very good and clean

Amazing staffs and service

The hotel was a great place to stay but I have not allocated a 5 star as you had to pay for parking which was a pity

I was looking for a reasonable priced room for four adults. I could only find double or triple rooms but this hotel had a suite that offered what we were looking for. Staff were really helpful.

Lovely hotel in a great location for the motorway. Friendly staff, clean room with good facilities & a fantastic breakfast.

Very comfortable. Lovely helpful staff

The room was not worth the price paid. The bed was uncomfortable and the room was not cleaned properly (crisp crumbs on floor and remote control sticky). The room is very tired and in need of a refurb, particularly carpets, windows and bathroom. The reception and bar/restaurant is very good and food also very good. The most annoying thing was that when another room turned on the taps the water flows at a very noisy level.

Clean room. Comfy bed and pillows. Powerful shower and decent size bathroom. Very pleasant stay.

The room was great, the bed comfortable including the pillows. The staff at the desk and in the restaurant were very helpful and friendly making our stay very enjoyable.

Reception area was clean and modern. Rooms are slightly tired. Nice bathroom. Noisy during the night on my stay due to a few young kids playing out in the corridors.

Very good location and room and service excellent! Not sure I'd book again via Hotel.com as there seems to be a disconnect between the two parties. For example, I couldn't obtain a copy of my invoice for the room and had to fiddle around on the Hotel.com web booking to obtain a "receipt". As the majority of my bookings are business related, think it's easier to use Premier Inn.

Fantastic value, great service, will definitely stay here again

We had an amazing stay. On arrival we were given some cookies and on entering the room we had bottles of water. The hotel was very clean and bright. The entrance is very welcoming and the room was lovely. It had everything we needed: a fridge, hair dryer etc. We had a family room (2 adults and 2 teenagers) The staff were very friendly and helpful. The breakfast was very yummy with a good choice of food. I will definitely be staying here again.

Room was noisy. They moved me from another room as when the wind blew the door rattled but overall very noisy and bed uncomfortable

The hotel staff at reception was a little rude. Stayed there for 6 nights on this trip. Will avoid in future.

The breakfast service was amazing

Staff is helpful The guest ged is too soft

The place was incredibly easy to find. The staff were lovely and friendly and the room was wonderful, but very warm!! (The heating switches by the bathroom door were all off, so had the window open wide all night). The restaurant was a very comfortable temperature though and the staff were very willing to accommodate us both being vegan. The reason we were disappointed with the eco side of things was the bottled water everyone was offered on arrival, when there's perfectly drinkable water from the tap! Would be nice to see more fair trade products in the room and no plastic packaging!. But this is all very picky; we had a wonderful stay thank you and a little, easy walk to the National Self Build and Renovation Centre, which is what we came to see. Oh, and thank you for doing the Tesco vouchers, which pretty much paid for our stay!