Sheraton Santo Domingo Hotel
About this hotel
Pet-friendly hotel connected to a shopping center in Gascue with free valet parking This smoke-free hotel features an outdoor pool, a restaurant, and a health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Sheraton Santo Domingo Hotel offers 245 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. Plasma televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna. Children under 18 years old are not allowed in the swimming pool or health club without adult supervision.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Gym / Fitness Center
Map of Distrito Nacional
Hotel in Distrito Nacional
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
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Reviews
4.4/5.0
Excellent(1,000 Reviews)
1.0
Hotel was old and outdated and would not give us a refund we should’ve got a refund it was not worth $700 for two nights
1.0
Two issues.one, I booked breakfast for three for one day and in the resevertion appeared, breakfast for one person. I told the hotel manager, I think his last name is Santiago, to charge my wife for the breakfast, let my daughter eat at no charge. She is a minor, and in my case, my breakfast came with the booking.They did not wanted to compromise. The supervisor said, I needed to discuss it with Expedia. I didn't eat breakfast in the hotel, I should be refuned.
Two, an employee from the hotel opened our room door at 9:30, in the morning to see if we consumed anything from the refrigerator. Check out is at 1:00pm. This particular employee, never knocked the door, if he did I didn't hear it. Why would go in a room at 9:30am to check if you consumed anything from the refrigerator. I paid for that room until 1:00pm.
When I return to NY, I would like to know if I was changed for breakfast for three. If you did , I need to be refunded or refunded for one, as I stated before.
2.0
The hotel was clean, the service was good and the amenities (pool, gym) were also very good. The hotel overlooks the boardwalk - which was pleasant. We were there over New Year’s and it wasn’t loud. Our only complaints were that the temperature in the hotel (not just our room) was very cold also the air conditioning was very noisy and the beds squeaked badly, making it difficult to get a good nights sleep.
8.0
One of the best hotels in the Malecon
10.0
The best hotel for business in Santo Domingo
5.0
Ok
1.0
This is clearly one of the worst hotels I’ve ever seen. The facility is very old and outdated. The furniture is vey old, very small rooms with low ceilings and extremely loud air conditioner. Disco playing all night and the walls are so thin that you can hear the conversation from the next room. They tried to charge me twice for the room that was already paid in advance. The restaurant is horrible the food is terrible and servers have an attitude for no apparent reason. They substituted, cheap vine for what was ordered but charge for the expensive one. Overall, just horrible experience. I booked this hotel for three nights, but I moved out after the first night. I simply don’t understand how somebody could give it a rating wonderful.
1.0
They were horrible very bad experience I have a baby and they let me out waiting with a toddler crying after a difficult flight. The told me they couldn't accommodate me that night. When I have already booked and paid in advance. After 45 minutes they decided to give me a room with a construction view . I left to Catalonia hotel next morning.
5.0
Loved the staff and service. I would recommend it and go back next time.
4.0
I was expecting more for the money paid.
4.0
Personal super amable
5.0
Need a better restaurant. By the time they bring the food to the table, it is already cold.
5.0
Nice hotel friendly staff!
4.0
Great hotel
1.0
Wi-Fi doesn’t work well at all. Very hard to find availability for dinners at the restaurant, only buffet is really available. Buffet serves the same food every day. Flies over food at the buffet. Overcrowded in proportion to the services it offers. No cams to protect the bungalows. Understaffed in proportion to he large number of customers.
5.0
Very welcoming staff. They place the customer first.
3.0
I'm a regular customer at this hotel, but in this ocation i notice a lack of staff the ac and hot water did not work properly in my room. The highlight of mybstay was Yohana from housekeeping and Yohana from from desk they whre amazing.
3.0
Great stay, professional and courteous staff. Will definitely be a returning customer.
5.0
Staff was extremely helpful and friendly. I loved the breakfast buffet.Benjamin made me feel like family and we will stay in touch.He really stood out over the rest of the staff.
4.0
This property was beautiful and well-maintained. Staff was friendly and attentive. We mostly chose this hotel for the pool and it didn't disappoint - it was just as great in real life as it looked in the pictures!
A few small touches that would have made the stay more comfortable:
- add rails for hand towels in the bathroom
- add an additional mirror out in the room, away from the bathroom
- allow guests access to their complimentary water at the pool bar
5.0
EVERYTHING THE WAY I LIKE STAFF,FOOD,SERVICE,AMENITIES,CLOSE TO AIRPORT NOTHINGH NOT TO LIKE SUGESTION!IT WILL BE GREATE IF YOU HAVE FRI-SAT NIGHT AT THE BAR MUSIC 8/11PM BUT OTHER WISE ILL BE THERE XMAS 2022
5.0
Very pretty hotel, staff was excellent, a little difficult to park the car after 10 pm. Overall, a very nice place.
4.0
Muy bueno
3.0
Amazing excellent service and service spoke several languages..
5.0
Hey excellent the people are very attentive loved
2.0
The Early AM Customer Representative contacted a Taxi and driver service they use. y low rating for Taxi Service. My suggestion is to operate a separate shuttle service to and from the airport or screen the Taxi service. The Taxi driver at departures to the airport at 5 am charged $4000 Dominican Pesos ($75.00 US dollars) for the trip from the hotel to airport. I did not have time to argue cost because of non-resident to a foreign country and flight departure time. I was disappointed with the Taxi.
3.0
Front desk staff needs better training and Be more knowledgeable about dinning options and activities in the area.
4.0
Great location. Very accommodating staff. Very clean. Beautiful lobby.
4.0
The Sheraton is conveniently located along the iconic Malecon and is close enough to the Zona Colonial to be walkable. We ate there a couple of times for convenience outside of breakfast and the food was tasty and well priced. Would definitely recommend it.
4.0
Family oriented, all you can eat, all you can drink, nice pool and nice areas. I didn’t feel welcome on my arrival, the woman attendant was very off putting, wouldn’t let me check in without parking my car and it’s off property parking. I waited about 20-30 minutes to follow a guy a few miles to park the car then come back. Besides that woman, everyone else was very nice.
4.0
Excelente servicio el staff muy amable y siempre dispuesto a ayudar. Mi única queja el aire acondicionado del cuarto no enfriaba bien.
5.0
The staff was excellent. Very good service at breakfast, Front desk and room service.
5.0
Thx
5.0
Amazing hotel. Service was impressive
5.0
Good
5.0
The costumer service it’s excellent. I travel with my family for vacation and I felt like home😍😍
5.0
Es un hotel excelente cuando tienes algún problema tratan de resolverlo en especial Yasmin fue muy amable y profesional. Lo recomiendo en todos los aspectos seguiré hospedándose en la cadena de los hoteles Marriot. Es lo mejor de los mejores. Excelente
1.0
Disappointing for a 5 star!
5.0
The staff was amazing to us for our 10 years anniversary June 30th
4.0
Buffets is excellent and tasty
FAQs
How much does this hotel cost compared to others in Distrito Nacional?
The average price for a rental in Distrito Nacional is R 1,384 per night. This rental is R 1,777 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Sheraton Santo Domingo Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Sheraton Santo Domingo Hotel. Enjoy the water!
Is Sheraton Santo Domingo Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sheraton Santo Domingo Hotel?
We found 10 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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