Sheraton Surabaya Hotel and Towers
About this hotel
Nestled in Surabaya, this lovely hotel for R 1,585 per night is a great choice for your next vacation. Art Deco hotel with 3 restaurants connected to the convention center in Surabaya This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Sheraton Surabaya Hotel and Towers offers 348 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested. An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
Gym / Fitness Center
Garden
Family friendly
Map of Surabaya
Reviews
4.4/5.0
Excellent(312 Reviews)
3.0
I just stayed for 2 days. The view at the club room was beautiful in the evening.
10.0
Friendly service, comfortable room
5.0
all great, love the ambience
5.0
The staff were very hospitable unmatched
5.0
Best location, the hotel is close to all the attractions
4.0
Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!
5.0
This nice hotel for stay
1.0
the room is very smelly, condition really bad
1.0
Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels.
4.0
Check in and Breakfast staff were very friendly and helpful, many thanks an Alfany and his team at the breakfast buffet, it was delicious.
A lot of restaurants with great food also in the nearby shopping mall.
3.0
The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip.
The location also very good , connecting with the mall.
3.0
Most friendly staff you can think. Bought upgrade for 2 to lounge, the free breakfast, high tea, enough very good food and snacks to skip dinner plus wine and drinks. Great value and super service of the lounge staff
5.0
Great hotel located immediately next to the Tunjungan Plaza malls.
4.0
The in-room aircon not up to standard - doesn’t not reflect as per settings. Splendid staff in all departments
5.0
Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service.
5.0
We had stay at this hotel previously for 5 nights and we extended our stay for another 5 nights. We love this hotel. Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service. This is the Best friendliest hotel that we have ever stayed. Best breakfast!
5.0
We had stay at this hotel previously for 5 nights and we extended our stay for another 5 nights. We love this hotel. Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service. This is the Best friendliest hotel that we have ever stayed. Best breakfast!
1.0
Water pressure was non-existing for the showers, bedsheets were dirty and stained plus the welcome card was addressed to a wrong guest.
2.5
It was a great short stay
4.0
Even though the room is smoke free, i can still smell cigarettes residue especially in the bathroom.
Room is spacious, fits a family of 4. Staff is extremely friendly and helpful.
4.0
Even though the room is smoke free, i can still smell cigarettes residue especially in the bathroom.Room is spacious, fits a family of 4. Staff is extremely friendly and helpful.
3.0
Hotel location, breakfast, service was great. Need to improve room amenities (especially hairdryer - it’s mentioned “turbo” but not really turbo on it and TV was too small)
Definitely will come back to this hotel
2.5
Hotel location, breakfast, service was great. Need to improve room amenities (especially hairdryer - it’s mentioned “turbo” but not really turbo on it and TV was too small)Definitely will come back to this hotel
2.5
It was amazing
2.5
Amazing City location
5.0
Indeed it is a 5 star hotel,
The front desk staff, the concierge, and everyone else was outstanding.
I had my room cleaned everyday by Miss Lilis who did an excellent job
The location of the Sheraton Hotel is perfect, within steps from the Tunjungan Plaza Shopping center.
5.0
Indeed it is a 5 star hotel, The front desk staff, the concierge, and everyone else was outstanding.I had my room cleaned everyday by Miss Lilis who did an excellent jobThe location of the Sheraton Hotel is perfect, within steps from the Tunjungan Plaza Shopping center.
5.0
Location was fantastic and staff were helpful and courteous
5.0
The hotel is located in great location and connecting to shopping mall.
Staffs here are so nice and helpful. Happy experince here for me
5.0
The hotel is located in great location and connecting to shopping mall.Staffs here are so nice and helpful. Happy experince here for me
2.5
Very friendly staff
2.5
Very friendly staff 👍
5.0
Friendly services, clean and comfortable room and very convenient with a mall just right beside.
2.5
Nice and comfortable hotel with nice breakfast. Only downside is there is a loud noisy sound coming from plumbing sometime at night
2.0
Close to the mall, but hotel room is old and not in good condition. Toilet smells of sewage and stains on towels and beddings. Understand hotel will undergo renovation in Feb.
2.5
Great location
2.5
my favourite five star hotel to stay. great location, great hospitality by the hotel staffs, nice room
2.5
my favourite five star hotel to stay. great location, great hospitality by the hotel staffs, nice room
2.0
it was an okay experience for the standard that you may expect from sheraton
4.0
I stay here often just for some room service and swimming. The food is very good and promptly delivered for room service.
I asked for a bucket of ice to be delivered to my room so i could chill my wine and ordered 3 small cokes. They instead brought me a bowl of ice and 3 cokes and charged me 192000 rupiah for ice. I was quite shocked at the sprice for ice and 3 small cans of coke.
FAQs
How much does this hotel cost compared to others in Surabaya?
The average price for a rental in Surabaya is R 745 per night. This rental is R 840 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Sheraton Surabaya Hotel and Towers. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Sheraton Surabaya Hotel and Towers. Enjoy the water!
Is Sheraton Surabaya Hotel and Towers pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sheraton Surabaya Hotel and Towers?
We found 11 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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