The staff took very good care of us, the room clean and completely functional. We had everything we needed for a goods night sleep. We were warned about eating food at local restaurants, so ate most of our meals at the hotel and did not get sick. The portions were very generous. The only reason I did not give this property 5 stars is it sits on the corner of a very busy intersection, so crossing the street to walk the two blocks to the museum is like playing "frogger". I recommend, crossing with a group of locals until you get a hang of it. There are no street lights, or pedestrian crossings in Cairo and it's especially bad around this hotel. But once you get across this street, the neighborhood is easy to navigate and felt safe; after my heart stopped pounding from the crossing.

Very lovely staff and nice location.. clean.. excellent service

Property is in the heart of downtown but crossing the street is a challenge. Staff at this hotel is very welcoming, friendly, polite and will go out to serve you. I really enjoyed the hospitality.

Two hotels: stellar lounges and lobbies, rooms that need an update. Also landlocked for walking around Cairo so have to get a car.

Good hotel, but we cannot safely cross the street to explore the area.

Old hotel with unprofessional staff in front desk ( hydi ) Late in check in process Only the view best thing in this hotel

The property is well taken care of with lots of choice for food. The staff are all very friendly. I had a very enjoyable stay and would definitely recommend.

Over priced!!! definitely go somewhere else The whole place is under construction they should be discontinuing. Spa is under construction, they didnt have this notice up when i booked my stay

Mohammed at the front desk went above and beyond to ensure our check-in and entire stay were exceptional. Our early arrival at 6 am was accommodated, although we did have to pay an additional fee for the early check-in. While we would have preferred if it was complimentary like other hotels we've stayed at, we were pleased to receive a complimentary late check-out, which made up for it. One minor hiccup during our stay was a glitch between the hotel's system and the travel booking site. As a result, the hotel manager at reception explained that they had to put a hold on the first night's rate on our credit card in order to provide us with the room key. We were assured that the hold would be cancelled within 15-21 days after our check-out, so we hope that will be resolved smoothly. Despite the ongoing construction at the hotel, the nightly rate should have been cheaper. However, the spacious room and the spectacular river view made up for it. It was truly a treat to wake up to such a breathtaking sight every morning. I must also commend the housekeeping lady on the 16th floor. She did an outstanding job and her friendly demeanor truly made a difference. Daily we’ve enjoyed freshly prepared desserts at the lobby, accompanied by a talented live piano performer. It created a delightful ambiance and added to the overall experience of our stay. Additionally, the hotel's restaurants offered good food.

Excelente, i am mexican and travel always, the hotel Ramses Isaura Godinez, no problems and easy. TK

Very clean hotel undergoing renovations We felt very safe there and staff were extremely friendly. Breakfast was great. And other restaurants were available at different price points. The roof top bar was amazing.

This is a very busy hotel with some lovely staff and I am conscious that it is being renovated, but in the meantime the standard is well below the quality of any Hilton hotel I've stayed in anywhere in the world. My room hasn't been cleaned properly, the furniture and fittings are very old and it took 7 hours for the hotel wifi connection to work - despite me following up

this is an old hotel. Don’t be fooled by the pictures. It’s super old the carpet the bathrooms. In the Europe or America, this hotel would be at the very best a Two star hotel. lobby is nice but that’s about it.

Pretty average. Nothing special. Nothing bad, just nothing to write home about.

Staff was great. Hotel is undergoing renovations which are needed. Neighborhood is sketchy and not walkable. However, the location is very close to the Egyptian Museum which is fantastic. Food is good. This property will be outstanding after renovations are completed.

The hotel was renovating the elevator and that contributes to noise. It was very noisy till 8:30pm. The bathroom condition looks bad. I expected more for the price paid

Service at the restaurants

Middle

Hotel is located i the center of a traffic jungle and walking anywhere was frightful and dangerous for us . We like to walk and explore and this was a total waste of our time . T

Amazing service from Hadeer at front desk. She was so kind and professional. Restaurant and bar was very good. The gym facilities could use more machines and cardio equipment. Overall very pleasant stay

Stayed in lower Floor, not executive level and the place smells like an ashtray. Reminded me of 2star hotels back in the United States. Breakfast was good, staff were great, but the conditions of the room were absolutely made me depressed.

Elevators wait is very very long every thing is out dated the lobby is very old and crowded

All Average

Couldn’t do enough. Was on executive floor 30 and loved every minute!

It was excellent, clean with a very friendly and helpful staff. My thanks to Zamah Zaki,Shanda Sami and especially Emad Fawzi A Kereem whom provide me with top service in breakfast restaurant. But I was not impressed with the pricey food and drinks in the hotel. I also was not very impressed with state of pavements outside the hotel which was very hazardous and dangerous especially at night. Kamran London

Good location

At the Front Desk they told me that they are going to give me a better room but they sheeted me and gave me a room very dirty and AC wasn’t working and the furniture was dirty and very old .

It was quiet (inside the hotel), clean and friendly staff. The hotel has a great Indian restaurant but outside the hotel there were minimal restaurant and shopping options.

The service and hotel on the whole made for a pleasant stay. There seemed to be a few issues with the elevators, though in fairness they are in the middle of working on them (with one side out of service completely). The room was okay but could use a refresh as well with a dated and well worn room. Expected a bit higher standard in this regard from a Hilton property, but on the whole enjoyed the stay.

Awful experience. Non smoking room smelled like smoke. Smoke coming from the vents. Smoking indoor was allowed.

Breakfast was not good , my wife got an issue right after first day breaskfast

The breakfast was very good. The staff members Ms Doaa Mohamed, Mr Mohammed H were nice. In particular, there was a gentleman who served us during the mornings of June 18-21 and 22 who was especially courteous. I wish i had written down his name. The elevators require an upgrade. We were provided with rooms on the renovated level which provided a great view of the area, but they were too close to the elevators. The covering for the bed was stained but was changed immediately when requested. Stay was pretty good overall. I would stay there again.