The hotel is beter than most all in hotels. The decor, think 90's American country club. Hated the live music.

We’ve just returned from a fabulous 4 night stay at the Pestana Royal and we had a fantastic time.. from the minute we walked in the staff were welcoming and friendly.. The service and food quality in the restaurant was great, the buffet was clean, well stocked, plentiful food and lots of variety. Rooms were clean and comfortable. The pool area and pool bar were great, surrounded by gorgeous tropical gardens. We made use of the free shuttle to Funchal, great service.. would thoroughly recommend and will definitely return to Madeira to this or one of the other Pestana hotels.

Tho hotel is nice however the service needs to be improved. It would be good if the pool staff would require guests to keep the rules, which are on the wall, in and around the pool. We shared a room but needed to ask for soaps and towels reguraly. The provided pick nick basket was the same each day, and very basic. Some staff at the restaurant was quite rude. The shutter bus could run longer and all day long too. There are room to improve the entertainment in the hotel too. Overall we found the standard worsened since last year.

The property is beautifully laid out, the vegetation is very pleasing, walking around the property to get to the pool, so lush and green. The staff are amazing, granted there may be one or two who are more difficult, the rest of the staff makes up for. The food could be tastier, however with such an immense buffet there is always something to choose that agrees with you, and the unlimited drinks are splendid. The views to the ocean are beautiful. If I were to go back to Madeira I’d more than likely book here again

The property is beautifully laid out, the vegetation is very pleasing, walking around the property to get to the pool, so lush and green.The staff are amazing, granted there may be one or two who are more difficult, the rest of the staff makes up for.The food could be tastier, however with such an immense buffet there is always something to choose that agrees with you, and the unlimited drinks are splendid.The views to the ocean are beautiful.If I were to go back to Madeira I’d more than likely book here again

From the moment we checked in, we felt we were sold something different online than reality. No champagne at the Check-in, 3 of the 4 restaurants were closed and the one that was open was fully booked for the next 3 nights. The staff were also quite unwilling to resolve our concerns. This left us with the only option of 1 buffet restaurant which was our option for both lunch and dinner every night of our stay. The food wasn’t bad, but it was certainly not impressive given the price point of this hotel. The staff — from the check-in concierge, to the bartenders, to the pool staff have been very unhelpful. Their mentality is “go check if there is XYZ” vs finding out the answer to your question. For a high-end resort, this is simply unacceptable. This applied both to the pool staffs response when asking them for a towel, the bar tending staff when asking about food (when the only food option was closed) to the front desk not resolving our concerns to get seated in the dining room on any of our 3 nights during our stay. They did not offer any form of compensation until the last day, but we did not feel it was worth the effort to move rooms for 1 night. Our room was great with a balcony and great view. The pools and views of this resort are stunning. However, the level of service, friendliness, and lack of adequate food and drink options needs to be shared. Don’t expect good cocktails or food at this resort. Everything is pre-made, and designed for the masses. Would not recommend

Not ideal - Too many old people. Everything caters to the older visitors

The staff were excellent as was the service we received at the Pestana Royal. When we did have an issue with our room, it was dealt with in a very professional and friendly manner and even followed up the next day by hotel management, which we thought was excellent.

It was very good, great range of food and activities.

Hotel is very welcoming, staff friendly & clean throughout. Communal areas are dressed in marble and mahogany/walnut. Deluxe Rooms are very small, Superior are very large. I understand the Deluxe Rooms were originally 1 room which has now been split into 2. There is only 1 bar which is disappointing for such a large hotel. There is also a pool bar, but an additional cocktail bar on lobby level would be a great addition. Main restaurant food is good, service always excellent. As was the pool bar. Main bar service is generally slow. Only 1 of the 3 speciality restaurants is open at a time (& gets booked very quickly) and 1 was closed altogether. Overall I would give this a solid 4* and rate it 8/10.

Hotel is very welcoming, staff friendly & clean throughout. Communal areas are dressed in marble and mahogany/walnut. Deluxe Rooms are very small, Superior are very large. I understand the Deluxe Rooms were originally 1 room which has now been split into 2. There is only 1 bar which is disappointing for such a large hotel. There is also a pool bar, but an additional cocktail bar on lobby level would be a great addition. Main restaurant food is good, service always excellent. As was the pool bar. Main bar service is generally slow. Only 1 of the 3 speciality restaurants is open at a time (& gets booked very quickly) and 1 was closed altogether. Overall I would give this a solid 4* and rate it 8/10.

Lovely hotel and very polite ,cheerful and helpful staff. We had to change rooms because we both got bad colds, and felt it may have been something in the air vents. Also we had a modernised room with open plan bathroom in the first room, and soon realised that we were open to all. If the door to the room was opened, anybody walking by could see in. Much preferred the privacy of the second, less modern bathroom. Also the standard of the food wasn’t what we expected from a 5 star hotel.

Lovely hotel and very polite ,cheerful and helpful staff. We had to change rooms because we both got bad colds, and felt it may have been something in the air vents. Also we had a modernised room with open plan bathroom in the first room, and soon realised that we were open to all. If the door to the room was opened, anybody walking by could see in. Much preferred the privacy of the second, less modern bathroom. Also the standard of the food wasn’t what we expected from a 5 star hotel.

Nice hotel but dining tables too close together in buffet dining area, it can’t cope with the amount of people comfortably. Hotel runs a courtesy bus into Funchal which is great as the hotel is a bit far out for a pleasant walk. The pebble beach is reached by a lift but not a pleasant area. Rooms are lovely, bright and comfortable except mattress is a bit hard but toppers are available upon request. Some of the evening entertainment was very good but the room was unattractive, especially as it was the only bar area. Gardens very attractive. In all a lovely hotel with good service and a reasonable cost.

Good hotel - staff helpful and really good Asian restuarant. Location a little way out of town about 7 euros to get to Funchal 5/10 minutes.

Perfect position with regular shuttle to Funchal Nice Hotel with good facilities and food

Overall ok stay, check in is at 3pm which isn’t really advertised anywhere online other than reviews. Free upgrade to a balcony room. Staff are friendly and informative. Bizarre bathroom situation in which glass separates the room with just a wind down blind but no door. Noticed a few ants on the last day in the room. Food and drink/ separate restaurants felt below standard. Pools was nice but can get busy to grab a space. Good views of the sea and access to the beach.

Overall ok stay, check in is at 3pm which isn’t really advertised anywhere online other than reviews. Free upgrade to a balcony room. Staff are friendly and informative. Bizarre bathroom situation in which glass separates the room with just a wind down blind but no door. Noticed a few ants on the last day in the room. Food and drink/ separate restaurants felt below standard. Pools was nice but can get busy to grab a space. Good views of the sea and access to the beach.

OK..... so I arrived and I got double booked, so was transferred to the Pestana Casino Park. I really liked the Casino Park hotel. Despite it being jaded and in need of a lick of paint, generally the hotel was decently maintained. The staff were excellent, although the service was just above average they made up for everything alse with a great atitude. The Maitre’d seem to have much of the restaurants well organized but their atitude was great. The bar staff were probably lagging a little but again their atitude was great. The only thing that messed up our stay was this wasn’t the Pestana hotel we were supposed to be in, looking at the reviews afterwards I think we had a lucky escape. If the Pestana Casino Park hotel could do the all inclusive same time next year we would book again and for twice as long. Sadly they dont :(. I’d reccommend thie Casin Park hotel to anyone - it’s not 5 star but great for a holiday). If somebody booked the Pestana Royal I would tell them to cancel based on being double booked. There were 3 other couples from different tour operators that had the same experience as us on the Friday alone.

The shower would barely work and had real problems with it. Given a room with a connecting door so could hear the peple in the other room. Very poor choice of vegetarian options in the buffet. Staff were generally friendly. Spa ttratments were good. Hotel is ok generally but its not 5 star standard.

The shower would barely work and had real problems with it. Given a room with a connecting door so could hear the peple in the other room. Very poor choice of vegetarian options in the buffet. Staff were generally friendly. Spa ttratments were good. Hotel is ok generally but its not 5 star standard.

Very enjoyable stay.

Really nice hotel. Good location, staff friendly and helpful. Good selection of tasty food, complete menu change each day

Having read an unfavourable review I did consider cancelling my stay here. Thank goodness I didn't. I requested a taxi through the hotel from the airport and although we arrived one hour early it was waiting for me. On arrival the check in procedure was quick and I was given a lot of information about the hotel and services. My room was comfortable and spotlessly clean with a lovely view. The bed was very comfortable with good quality linen. There was a large and varied buffet, frequently replenished. I also ate in the Italian restaurant and that was very good. The bar was a little lacking in atmosphere but there was entertainment several evenings. I also took advantage of the shuttle into Funchal town and also a walking tour organised by the entertainments team. I took advantage of a pilates class and a massage, both excellent. Travelling frequently on my own I sometimes feel invisible but the staff here were superb and I felt very comfortable. In particular Christiana in the buffet restaurant and the gentleman on reception who checked me in and out. I regret I did not note his name, but he rememberd my name and room number each time I had a query. I am hoping to visit Madeira again when hopefully it doesn't rain all the time, and this will be my hotel of choice. I only hope it is not so popular there will be no room for me!

Having read an unfavourable review I did consider cancelling my stay here. Thank goodness I didnt. I requested a taxi through the hotel from the airport and although we arrived one hour early it was waiting for me. On arrival the check in procedure was quick and I was given a lot of information about the hotel and services.My room was comfortable and spotlessly clean with a lovely view. The bed was very comfortable with good quality linen.There was a large and varied buffet, frequently replenished. I also ate in the Italian restaurant and that was very good. The bar was a little lacking in atmosphere but there was entertainment several evenings. I also took advantage of the shuttle into Funchal town and also a walking tour organised by the entertainments team.I took advantage of a pilates class and a massage, both excellent.Travelling frequently on my own I sometimes feel invisible but the staff here were superb and I felt very comfortable. In particular Christiana in the buffet restaurant and the gentleman on reception who checked me in and out. I regret I did not note his name, but he rememberd my name and room number each time I had a query.I am hoping to visit Madeira again when hopefully it doesnt rain all the time, and this will be my hotel of choice. I only hope it is not so popular there will be no room for me!

This is one of the best resorts I have been to. The staff were amazing, The views spectacular. The New Years Celebration that they provided was so memorable. Best views of the fireworks!!! If we needed a cab, they got us the best at the best price. Recommended what to see, how to get there, best restaurants.We had wonderful times at the lounge where entertainment was provided nightly. The entertainment was awesome too!! They made us feel like family and that we mattered to them. We needed to get a hotel in Lisbon for our layover home. They went out of the way to help us book. What a blessing that was, the storm up the NE coast of USA caused us to stay in Lisbon an extra 4 days. The recommended hotel was listed as 3* and was by far a 5*.Everything that they did for us was above and beyond.

Our second visit to the wonderful island of Madeira. The Pestana Royal Premium Ocean and Spa Resort, is situated to the west of Funchal within the vast area of modern hotel complexes. It's too far to walk into Funchal, which is not a problem as the hotel provides a courtesy bus into the city centre, which works well. The area around the hotel is a bit bland, but everything you need is provided within the hotel. The hotel is extremely clean, the public areas are spacious and there is a large buffet style restaurant. In addition to the buffet, there are three other restaurants where you need to make a reservation. We tried two and found them quite good. By the pool there is a snack bar. The best thing about the hotel by far is the staff who are excellent. We found them polite, helpful and very friendly. At the rear of the hotel a lift takes you down, where you can access a stony beach, a walkway heads east and via a short tunnel leads to the main promenade. We're not poolside sunbathers, preferring to explore the island instead. There always seemed to be plenty of sun beds available whenever we looked. Music seemed to be play quite a bit around the pool as well. This may not be to your taste. The room (a deluxe, which I think means 'standard') was a tad small but quite comfortable. A safe, kettle, mini-fridge and strong wifi signal was most welcome. We came to have a great holiday and this hotel certainly delivered for us

Loved this hotel, nothing was too much trouble for the staff, the hotel was clean and modern and bright. The bedroom was very large with two very big single beds. Lovely bathroom with loads of room (one of my bugbears is having no room in the bathrooms). All of the staff was so friendly and so helpful.

Nice Hotel - clean, good service, good value

My stay at Pestana Royal was Fantastic. With the assistance of Fatima at the Front Desk and Her Staff, she provided me with an excellent room. My Fiance slept very well and I was able to enjoy the views from our balcony. The meals at the Buffet and other restaurants were delicious. The Pool Bar & Grill was staffed by several excellent Young employees. I especially enjoyed the Hamburgers. Finally the Pools were well maintained and were crystal clear. The Recreation Staff also did an excellent job providing dancing lesson, water aerobics, mini golf and water polo.Thanks to all the Staff for providing an excellent Vacation.Rick MarschallNew Jersey, USA

My stay at Pestana Royal was Fantastic. With the assistance of Fatima at the Front Desk and Her Staff, she provided me with an excellent room. My Fiance' slept very well and I was able to enjoy the views from our balcony. The meals at the Buffet and other restaurants were delicious. The Pool Bar & Grill was staffed by several excellent Young employees. I especially enjoyed the Hamburgers. Finally the Pools were well maintained and were crystal clear. The Recreation Staff also did an excellent job providing dancing lesson, water aerobics, mini golf and water polo. Thanks to all the Staff for providing an excellent Vacation. Rick Marschall New Jersey, USA