Sails Port Macquarie - By Rydges
About this hotel
Situated in Port Macquarie, this lovely hotel for R 2,199 per night is a fantastic choice for your next vacation. Upscale hotel with conference center and 24-hour front desk Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a conference center, a spa tub, and self parking. Sails Port Macquarie - By Rydges offers 92 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily. An outdoor pool and a spa tub are on site. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Balcony / Patio
Hot Tub / Spa
TV
Garden
Map of Port Macquarie
Reviews
4.2/5.0
Excellent(998 Reviews)
5.0
Great location lovely pool
8.0
The tap water
3.0
We had beautiful weekend away, the Hotel was quiet and clean and we had a gorgeous view of the river! We will certainly use it again!
6.0
The things we liked were, lovely greeting at reception, we were in the executive suite which was lovely and the outlook was very beautiful, nice pool area and great location to be able to walk to shops and restaurants. Things we did not like were one evening we decided to dine etc at your restaurant. Before dinner we ordered some drinks from the bar area which they said they would deliver to us in the lounge area, after waiting 20 mins and watching other people receive their drinks that ordered after us, we enquired at the bar, and were told sorry we are just about to make it, obviously understaffed.
Then after enjoying our lovely entree and main meal in the your restaurant we decided we would order dessert and a coffee but sadly we waited a very long time for the waitress to come and ask us but this did not happen as the 2 waitresses were busy doing other jobs, perhaps under staffed again and so we sadly decided to leave it and left. We were very disappointed in these 2 incidents which lacked attentive service, especially in a bar and restaurant at a highly rated resort.
We dined elsewhere the following evening and were waited upon by very attentive staff, meeting all our needs in a timely manner. This may seem a small thing but to us, staying in a beautiful highly rated resort, in a beautiful suite it certainly tainted our overall view of your venue.
10.0
We love that the family rooms are a great size and the friendly staff
2.0
Our initial experience at the resort was less than ideal. We experienced a delay of over an hour past check-in time before our room was ready. The resort compensated with drink vouchers, but there was noticeable reluctance to offer anything beyond standard options. This was unexpected for a resort of such prestige and price, particularly given the inconvenience on our part. While the staff were sympathetic, it seemed their hands were tied by management policies.
The room itself was satisfactory, though it showed signs of wear. A notable issue was the inconsistent hot water supply, which affected several of our showers. The staff were prompt in addressing our concerns, but the problem persisted. Aside from this, the room was comfortable and we slept well.
During our stay, we noticed the resort was particularly busy with families due to the school holidays. This made the pool area quite hectic, though it did quieten down after 7pm. However, the aftermath of the day’s activities left the area rather untidy.
Dining options within the resort were limited and not very inclusive for those preferring non-meat dishes, prompting us to dine elsewhere. Thankfully, the resort’s location is convenient, surrounded by a variety of food and drink establishments.
In summary, the resort’s natural beauty is undeniable, but the overall service and facility management fell short of our expectations, especially considering the premium cost.
2.0
Under-staffed wich meant very slow service or no service
10.0
Great view. particularly great for people who are looking for peace and quiet away from traffic and busy life
6.0
Reception staff were hit and miss, either very personable or uninterested and transactional.
Paying to park in any outdoor carpark in front of the hotel was disappointing - why are you charged for this?
Room was run down and not clean - stained lounge and cobwebs in curtains.
Very overpriced for what it is.
3.0
It was fine. It really could use a good cleaning. It is surfaced cleaned, but could use a good scrubbing in the bathroom and cleaned not just in the traffics areas of the room.
4.0
EVERY THING
5.0
Disappointed in room: mobile charging ports did not work.
No phone in room, if needed to contact front desk would have to call main hotel outside line using our mobile or walk down to desk. Apparently phone system is being upgraded but rooms should not have been left with no phone.
Basin in bathroom badly cracked and should have been replaced.
I wouldn’t expect these sort of issue in a hotel of this class
4.0
The property is set in a beautiful location and is ideal for a short stay or to break a long journey. Food in the restaurant was surprisingly good even though it was pretty busy. The staff were very pleasant. Only annoyance was the app which allows you to order food and drinks from the beautiful pool area wasn’t working … but there was nothing to tell you it wasn’t working. A little frustrating and no doubt a loss of income for the hotel.
5.0
Everything was fine. Couple of items for attention:
Light bulbs 💡 in couple of table lamps not working
Remote control for TV missing the back lid cover for the batteries
4.0
When we arrived to book in, we were told parking was $10 per night. When booking on line there is no indication of this extra.
5.0
Great location, large and clean room, kids loved swimming pool and tennis court. Overall, highly recommend.
4.0
We have stayed a few times. Love the pool and the location. Last time we had a room facing the outside dining area, which wasn't great. Staff are great.
5.0
Great stay
5.0
Top property Quality service
5.0
Loved it. Beautiful spot and amazing dinner and breakfast.
2.0
It wasn’t good. The had very strong damp smell. Was very dated with carpet and drapes, the mattress was very uncomfortable to sleep on. The restaurant was closed due to private function to eat we had to go out. Sadly we checked out a days earlier. Totally overpriced for the condition of the room.
4.0
Thought the menu in restaurant could have offered a little more variety, a couple of extra dishes perhaps?
In general, a nice place to stay, staff were lovely!
4.0
dont agree with a car parking charge. breakfast buffet was ordinary. Don't like that there was no area for smokers.
3.0
Overpriced and very noisy rooms
5.0
Excellent central location. Lovely and clean. Professional staff.
4.0
Lovely boutique hotel. Clean and modern. Would stay again.
5.0
Very good stay, I highly recommend to stay here
5.0
Lovely little hotel with helpful staff and nice facilities. We've returned a couple of times, highly recommend.
5.0
A beaut spot to stay! We will be back.
5.0
Sails Port Macquarie is situated outside of the main town centre but to our family's delight it is within walking distance to dining and retail establishments.
Selecting the marina view rooms is very much worthwhile and even better to have rooms directly connected to the pool.
We wished we stayed longer, but will definitely prefer to stay at Sails for our next trip.
5.0
Great place to stay when in Port Macquarie.
Excellent amenities, room was wonderful and an easy walk to town. Will definitely return.
4.0
Car parking. We couldnt get a park due to an event somewhere (not in the hotel) which wascs hastle.
2.0
the fridge for milk and butter, coffee maker not up to level for the charge per night in restaurant for breakfast.
5.0
Beautiful property and surrounds. We received welcoming and friendly customer service throughout our stay. Would love to return with the family. I’d suggest the restaurant is slightly overpriced for what we received, however meal was nice and convenient being onsite.
4.0
spacious rooms good Resturant situated in the centre
of areas we visit
4.0
The hotel was ok, not the nicest stay over I’ve had before. Don’t get me wrong, it was clean, tidy and staff were nice but it didn’t blow me away. The best word my partner used was ‘sterile’.
5.0
Lovely stay at Sails. Staff were very helpful and attentive.
5.0
Sails is an excellent place to stay with a great outlook on the water and well positioned. Staff were very helpful but being in a regional location maybe didn't quite have the polish that would be expected in a property at that price in a city location. That is just a regional matter I feel, not to mention the wide shortage of experienced hospitality staff. All in all, great.
5.0
Lovely stay. Beds were very comfortable and room was a good size. Pool was great and close to shops..
5.0
Nice
FAQs
How much does this hotel cost compared to others in Port Macquarie?
The average price for a rental in Port Macquarie is R 1,959 per night. This rental is R 240 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Sails Port Macquarie - By Rydges. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Sails Port Macquarie - By Rydges. Enjoy the water!
Is Sails Port Macquarie - By Rydges pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sails Port Macquarie - By Rydges?
We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, balcony / patio, and hot tub / spa.
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