The rooms are very minimalistic, but we had a good time and the service at the hotel was Excelent.

Hotel was nice and clean but the service was atroucious. We were having our honeymoon trip to Madeira to celebrate the new years eve and watch the famous fireworks. The hotel provides guests with a rooftop that has quite spectacular view of Funchal and the fireworks. Appareny access to the rooftop on new years eve is limited to only guests that purchased their dinner. Staff failed to inform us about this policy and we ended up missing out. Yet the worst was the way staff handled the cab reservation. Not only they they made the original reservation that was inadequate considering traffic that night, the delay had mounted to 20 minutes and we were lucky to simply catch a cab on the street and make it to Airport at the last minute. There were multitude of other considetably smaller blunders during our stay. Overall, the main impression is that Staff has not the slightest idea of customer service. They are as much polite and nice to the guests as they are inept and slow. Suggestion to guests is to study their policies ahead of time and never to rely on their front desk for things that are time sensitive. Otherwise, location was terrific and the ocean view was excellent.

Perfect spot for exploring Funchal, surrounded by many restaurants and a 5 minute walk from the ocean - very hilly thu. Hotel closet needs longer hanging space and better coffee facilities in room

Great hotel with very nice staff and breakfast!. Close to everything!

I can't fault the hotel in any way but I ended up thinking it was a bit less than luxurious. It was modern and a bit clinical but our room was a good size with a sea view and breakfast was extremely good.

Great service , clean , superb location with ocean view , very good breakfast

A nice hotel. The rooms are comfortable and adequate but there are only 2 small drawers in which to store your clothes. Also there is not really a closet to hang your clothes - only an open railing. Breakfast buffet was generally good although the orange 'juice' is orange flavoured water and the coffee at all machines is very weak.

Great place to chill. Breakfast gives plenty to choose from and everything is spotless. Staff are welcoming and friendly. Walkable in to the old town. Alternatively numerous transport options. Roof terrace bar is a real bonus with great views while sipping a cocktail or two.

Location was top. At the reception staff was not that great,seemed uninterested by their work.Only that one person.They actually sent us a questionnaire to see how things were going, I mentioned it and they sent us free cookies and this person s attitude changed completely afterwards.

Nice hotel, good location with convenient parking. Photos online don’t do it justice. Great breakfast and surprisingly cheap rooftop bar. Lots of good restaurants nearby and there’s a bus stop next to hotel for easy access into the centre. Reception staff were helpful, housekeeping were hit and miss (taking towels, cups but not replacing). I’d definitely stay here again.

Nice staff beautiful room great location

The included breakfast was fabulous

Very nice adult hotel with great access to waterfront and all kinds of restaurants / cafes / shopping.

The staff were wonderful. We stayed 1/2 board and were very pleased with food and the exceptional service. And this hotel is so convenient to the public buses and the magnificent cliff walk that is just a few 100m away. Fantastic island all around!

Friendly service. Good breakfast. Location was good for what I wanted. Room was clean and functional

Wonderful staff!! Everything was great.

Ett mycket trevligt hotell med gångavstånd till det mesta. Frukosten var gudomlig. Vi kommer gärna tillbaka.

The hotel is immaculately clean, All the staff are well turned out and keen to help Thankyou

My husband booked this trip for us and then he was unabl to go. When I arrived on June 24, I discovered that he had booked the trip for July 25-28. It was a lot of trouble, but they were able to work with Expedia to figure something out. They were very nice and accommodating the entire time. The breakfasts were yummy. The view was lovely. I’d definitely recommend.

Wonderful location on the seaside, within easy walking distance from Funchal. The rooms are well thought out and tastefully decorated, the balcony with sea view a joy. The restaurant were we had breakfast and diner was well appointed and the food good. Overall, amazing value for money.

Good price. Clean and fresh feeling. Good breakfast and heating (too cold for air con when stayed). Room does not have much natural light - only from balcony. Some seaview rooms, including “panoramic”, do not have very good views - therefore cancelled a further stay which we had in mind. Near sea, but a few properties back. Lots of tourist eateries nearby and easily walkable into city.

The staff here were truly one of the best things about this place. Amenities were always brilliant. I stay in a sea view room which was perfectly cleaned and reset every day. Now I didn't try the evening food so I can't speak for it, but breakfast was perfect. I've stayed in a lot of hotel's and this place just had so much to offer for breakfast. I went to Maderia to hike and I could eat enough In the morning for my breakfast to last me until 6pm the same night. And that's with hiking 10-15 miles during the day. Thank you is all I can say. Awesome hotel, awesome location and just the nicest friendliest staff.

The staff here were truly one of the best things about this place. Amenities were always brilliant. I stay in a sea view room which was perfectly cleaned and reset every day. Now I didn't try the evening food so I can't speak for it, but breakfast was perfect. I've stayed in a lot of hotel's and this place just had so much to offer for breakfast. I went to Maderia to hike and I could eat enough In the morning for my breakfast to last me until 6pm the same night. And that's with hiking 10-15 miles during the day. Thank you is all I can say. Awesome hotel, awesome location and just the nicest friendliest staff.

This hotel in Madeira is really well located, near many bars and fantastic restaurants. There is a great view from the roof top toward the sea - which I would highly recommend going to at sunset. One thing to note is that the elevators are very slow or not working, so we often walked up the 11 flights of stairs to get to the roof. The hotel had a great breakfast every morning, and the staff were very lovely! The room itself was clean, but basic. One thing I wish they had in the room was a proper closet or drawers to put clothes away. As we were there for a week, it very much felt like there was no where to put our stuff. Apart from that, the room was cozy and comfortable. Overall, this hotel felt like it was very good value for money. I would recommend this hotel to anyone visiting Madeira!

This hotel in Madeira is really well located, near many bars and fantastic restaurants. There is a great view from the roof top toward the sea - which I would highly recommend going to at sunset. One thing to note is that the elevators are very slow or not working, so we often walked up the 11 flights of stairs to get to the roof. The hotel had a great breakfast every morning, and the staff were very lovely! The room itself was clean, but basic. One thing I wish they had in the room was a proper closet or drawers to put clothes away. As we were there for a week, it very much felt like there was no where to put our stuff. Apart from that, the room was cozy and comfortable.Overall, this hotel felt like it was very good value for money. I would recommend this hotel to anyone visiting Madeira!

This hotel is ideal for a stay in Funchal. Near lots of great restaurants and bars. Can walk everywhere easily. Sea just down the road. Hotel rooms are super clean and modern. The sea view suite is very spacious with comfortable bed, pillows and settees. Great extras provided like toothbrush/paste, shaver and cream and conditioner! (So many hotels only provide shampoo nowadays!). Breakfast is superb. Everything you can want. Great hot options and an egg chef. Fresh fruits and great continental options too- even a glass of fizz (or 2)! Didn’t have time to use the spa/gym/pool but looked good. The bar at the top is a lovely area to sit day or night for a drink. All the staff friendly and happy. Really a great value hotel for a top quality stay.

Great location. spotlessly clean. Great buffet breakfast. Very friendly staff. Lovely views of Funchal and the ocean.

Clean, comfortable room with nice balcony (sea view). Hotel is situated near the beach. Very kind and willing to help front desk girls - helped with tour company pick up arranging, gave city map and explained the route, printed out my boarding pass. Thanks them a lot! Broad choice of dishes at breakfast, especially good pastry.

Clean, comfortable room with nice balcony (sea view). Hotel is situated near the beach.Very kind and willing to help front desk girls - helped with tour company pick up arranging, gave city map and explained the route, printed out my boarding pass. Thanks them a lot! Broad choice of dishes at breakfast, especially good pastry.

Hotel muito agradável, com um excelente café da manhã. Jantar com um buffet bem variado. Ótima localização na zona hoteleira da Madeira. Funcionários super prestativos e muito simpáticos. Recomendo.

Hotel muito agradável, com um excelente café da manhã.Jantar com um buffet bem variado.Ótima localização na zona hoteleira da Madeira.Funcionários super prestativos e muito simpáticos.Recomendo.

We had a pleasant two-week stay; the rooms were clean, spacious, and modern, with an impressive view of the ocean and Funchal (we stayed on the top floor). The staff was kind and professional. The breakfast buffet was a big plus with a large selection and some variation from day-to-day. The room had a small desk and comfortable chair; this made it comfortable to sit and write/work on a laptop, this was a key feature I looked for when choosing the hotel, and it worked well. The hotel itself was calm, but the road outside and restaurants close by made some noise in the daytime and evening, but it dwindled down around 2300 and was not a bother. It's a 30-ish walk to get to the town center, but it's a nice walk; taxies are also an easy and fast option.