very convenient to walk around.it was clean but no hot showers and the food for breakfast was not western friendly. it was purely Asian.

I stayed for 2 nights The ‘hot’ water was only 6-10 (am&pm) the temperature was lukewarm at best. I needed two lifts to get to my floor, which was inconvenient & a lot of waiting No help with bags (someone is present to open a door at the entrance) When I asked for a bottle of water the staff said ‘no.’ And directed me to a shop. Then when I questioned there being no water in the hotel the staff said it’s complimentary only and I’ve had my bottle. I then was able to pay extra for another 250ml bottle. The toilet was practically falling off the wall, swaying if I sat down. The staff said they’ll let maintenance know when they’re back. Was served a gone off salad and told the lettuce is off bcs the dressing…. I had to seek and drag a subbed with the male staff free & watching me struggle Breakfast was trash. Near a shopping center which is good but busy ‘city’ area. Safe but not a holiday destination Very old facilities & difficult to turn the tv off Good sized room I was able to make a call through the reception phone which was helpful so they don’t get a terrible rating.

Hotel was good...room service and breakfast buffet were excellent..staff were great..close to everything you need

The property is somehow different now compare in the past management, they doesnt have toothpaste or even brush. Aircon is not that cold, i still need to contact with the maintenance to have it fix. We havent stay there on our first night because my uncle was upset about the check in time. We were so tired at our flight and its more than 2 pm still rooms are not available yet. The staff are nice and very accommodating

No hot showers, Luke warm at best. Breakfast was not geared to foreigners at all. Hotel was not as advertised on your web site. No bar and casino was just a few card tables. I won’t ever stay there again!!!!

A quiet spacious facilities the aminities are good.

I love the staff rhey are helpful and friendly

I had a safe stay in the hotel. I am satisfied customer.

Good value - walkable to night spots. Pool itself was fine, but pool area on roof was a bit shabby. And many features of the hotel on the website aren't open (e.g. rooftop zipline, etc)

Crowne is great hotel with spectacular views of sea or mountain. Breakfast was good, beds clean and comfortable. Close to shop and massage within the building area. Walked 5klm morning around area and safe, although had beggar last night asking for money in a drugged stupor, so just be aware when walking locally at night. Howe r you have Robinson mall and other shops in area so it still is our go to place in Cebu.

It was okay stay, not too bad

The property needs a major renovation. The glass windows are dirty, the room needs upgrade, had sinus infections due to the muggy smell.

When I was planning for my trip, I trying to choose between three different properties. The main deciding points for choosing Crowne Regency over the other two hotels were the Chinese restaurant on site, the gun shooting on site, as well as the Skywalk and rides. All were shown and advertised on the the hotel website when I was deciding which hotel, but when I arrived, none were available. Also there was no laundry service onsite. No hot water. When we arrived we were told the hot water was being regulated. As certain times there would be hot water, and other times no hot water. There was NEVER any hot water at anytime. There also a leak with the sink faucet. Finally, the Chinese restaurant that I enjoy so much, was partially transferred to the second floor. On my first day I ordered Wang Chow fried rice. They said it included Shrimp. I told them I was allergic to shrimp, and can they put the shrimp on the side for my friend who likes shrimp. They said yes. When my order arrived, I received a side plate with a single (one) shrimp. WOW... I have stayed at Crowne Regency numerous times before and I have always enjoyed my stay. I guarantee I will never stay Crowne Regency again. When I arrived I was told the hotel had new management. It seems the new management is failing badly.

This property needs updates!

Really nice place.

Best for business. Not recommend for leisure. Hotel is showing it's age. Staff was friendly and helpful. Room was clean. Hot water was not hot and had limited availability. A/c was not performing well. Area surrounding hotel had burned out and damaged buildings. Nice food court and shopping nearby.

Staff were excellent; location is very good

The room was big. Hot water did not work. I was moved to another room. Not much better. Staff was great very very professional and helpful.

The staffs are very helpful.

Hot water saving during the day but water was cold all time basically. Breakfast was not worth the money.

Arrived and checked in late at night. It went smoothly. Nice view of the city from our room. Room was spacious so it was good. However, hot water in the bathroom is available on certain time only. With regards to their parking space, we had no problem except we need to request a validation slip in their front desk to be given in parking tollboth every time will go out of the building aside from the parking card they give once you enter their parking area. Outside condition of the building when you look at it is not maintained and seems an abandon building. Exciting amenities no longer operational. Overall rating would be 6. Their location from the tourist spots is good. Staff are nice and would be a plus point if they would greet guests to feel welcome at their hotel. Hot water in showers at all times is a must for me. Hassle free in and out of their parking area would be better. I think parking card itself will suffice their monitoring and validation slip should be abolished. Outside appearance and look of the hotel will greatly affect and attract future clients.

we liked the view and friendliness of the staff. Good service overall. close to shopping mall and bank.

Like most hotels still getting over the pandemic.. breakfast was much better before the pandemic

Everything about this place is crazy poor .. stay away from this place if you can. Do not bother

Meet my expections, well located. Good value.

Everything was great, except for the morning, Buffay food. The food was not very good. It all seemed stale and old. Other than that, everything was great.

Service was not responsive , slow and property unclean

Nothing

We booked 2 rooms on this property and stayed for 10 days with my family. We have two small children, an infant and a 2 year old. When we arrived at the hotel reception I noticed the hotel looks run down from the outside and inside is smelly. Upon check in, the front desk told us that we are not allowed to buy food outside. If we do, they will charge us a corkage. We told them that we will not stay if they charge us a corkage then they waived the corkage. This hotel has poor management, the housekeeping is not doing their job properly. My 2 year old toddler got sick staying in this hotel. It is very dusty and very dirty, especially under the beds. The toilet is filthy and disgusting. On the second day of our stay the toilet was broken. We reported it to them. Someone came to fix it but it got broken again. They did not fix it after that. The other room that my mother and my son occupied, the toilet door is broken and again it is very dusty and disgusting. We are forced to stay in this hotel as they don’t give a refund when I ask them to amend our bookings. In the bathroom there is no bath mat, face towel and hand towel, the bathroom smell is disgusting. It is very poor housekeeping. The housekeeping department needs proper training on cleanliness. You can't run a hotel like this. We are glad we did not buy breakfast or any food at this hotel. We do not trust the cleanliness of this hotel. I will never recommend this hotel to anyone.

The hotel is very old. They don’t want to bring it in food but their food choices are lousy. Location is lousy as well. Will not stay in this hotel. Air conditioning was not functioning on the first room I stayed I had to transfer after 3 hours. Hot water is not available. Worst hotel I’ve stayed in Cebu

Keep calling down for toilet paper, bathroom was flooded cause of not draining the shower

Most of the kitchen staff does not wear mask, waiters need to go back to mopping floors, ask for 2 eggs they say ok but only bring one egg. Then tell you it’s would be 30 pesos extra. No big deal but now your food is cold waiting on your order to arrive, brings coffee out last not with water? Everyday a problem with the room, cleaning my room was around 4 pm? A little late. Missing windows in the hall, only plastic as the window? No sleep walking